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Sideways
Contributor I
February 1, 2023

New Sonos Ray will not connect to Samsung TV

  • February 1, 2023
  • 6 replies
  • 4494 views

New Sonos Ray will not connect to my Samsung tv.  Only Optical (ie. No HDMi) available with Ray. Is it a Samsung problem?

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6 replies

controlav
controlav
Lead Maestro
February 1, 2023

What does “will not connect” mean? Plug in the optical cable, go to TV Settings and tell it to use optical out, go to Sonos app and set it up. If problems persist, say which TV.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Ken_Griffiths
    Ken_Griffiths
    February 1, 2023

    Just in case! - ensure that the plastic caps are removed from both ends of the supplied Sonos optical cable. 

    SidewaysAuthor
    Contributor I
    February 1, 2023

    Hi contrlav.

    Done exactly as you suggest.  But 'Optical' option just sits there with vertical bars dancing, but no sound. 

    Samsung series 7 TV.

    Plastic tips removed and red 'light' visible in Optical connector on TV.

    Ken_Griffiths
    Ken_Griffiths
    February 1, 2023

    Hi contrlav.

    Done exactly as you suggest.  But 'Optical' option just sits there with vertical bars dancing, but no sound. 

    Samsung series 7 TV.

    Plastic tips removed and red 'light' visible in Optical connector on TV.

    The dancing vertical bars you’re seeing is from which A/V input to the TV?

    Also what is the DTV audio codec that the TV is using? - it should not be DTS:X / HD audio. See if it works with either DD5.1 (or if Dolby audio is unavailable, then use PCM stereo) as the default output.
    Set each of the TV’s HDMI audio ‘inputs’ to use bitstream.

    Watersgm
    Contributor I
    January 17, 2024

    I am having the same issue with my Samsung tv. I have a Samsung UN60TU690TF. When I connect the optical cord and change the setting on the tv to optical it is not working. I have tried multiple times to do this and when I try to connect to tv on the Sonos app it continues to load/buffer until it tells me it is unable to connect. I have changed the default audio output to PCM and it is still not working. I’m looking for any advice on how I can connect my Ray to my tv. 

    Airgetlam
    Airgetlam
    January 17, 2024

    This poster has opened their own thread here:

     

    Bruce
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