Contributor I

Answered

Mini Sub setup

28 replies
15005 views

Hi all,

Received my mini sub this morning and I've fallen at the first hurdle, it will not connect to my Sonos system. Current setup is Beam (gen2) and two SL Ones.

Plugged the sub in, solid white light. Go to the Sonos app, Settings > system > add product....and the app just cycles through the WiFi animation and doesn't find anything. I've still got the solid white light.

I've looked at the WiFi, and there's no new device that shows up. So it suggests the sub isn't even finding the network?

Any clues??

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AirgetlamAnswer

Essentially, you’re doing a factory reset on the device, so that it can be properly set up.

And no, I have no idea why the device is being shipped in this state, but setting up ‘clean’ is always a great option.

Bruce

SarahN

Local Superstar

The solid white light when first plugged in is odd and that should only be the case once the product has been successfully added to your system. You should have had a flashing green light to begin with.

Maybe try doing a factory re-set and try again - hopefully it will flash green this time?

Can you have too many Sonos speakers? 🤔 😆

M

mikiesoft

Lyricist I

I also had a similar issue today when I received mine. (No sign of it being discovered and white light came on and steady).
I resolved it by:

plugging in a network cable directly from my router to the Mini Sub
restarting all my Ethernet switches
Restarting my router
pushing and holding the ‘connect’ button on the Mini Sub.

TBH I’m not sure which of these made a difference but it eventually came up in my app! I wish I could be more scientific for you!

L

l3linkyAuthor

Contributor I

Thanks for the replies - glad someone else has had the same issue!

@mikiesoft I’ve tried all those bar restarting the router - partner and I are WFH so need to wait a bit to try that. Fingers crossed.

Airgetlam

I’d recommend starting with number 4 first, the other three may not be necessary.

Bruce

AirgetlamAnswer

Essentially, you’re doing a factory reset on the device, so that it can be properly set up.

And no, I have no idea why the device is being shipped in this state, but setting up ‘clean’ is always a great option.

Bruce

L

l3linkyAuthor

Contributor I

Thanks all...factory reset did the trick. Holding the join button as the device is plugged in. Wait for the Orange light to flash. After a moment this got the sub into its flashing green state. It then immediately appeared in the app.

Go well!

SarahN

Local Superstar

Glad it worked out for you 🙂

Can you have too many Sonos speakers? 🤔 😆

M

mark@scan

Trending Lyricist I

Just came here to add that I too was unable to connect my newly delivered sub mini today to my existing SONOS system without first doing a factory reset on the sub mini (hold the join/pair button on the front of the sub whilst plugging into the mains and wait for the light to flash orange/white)

As soon as I did this the sub was immediatly detected by the SONOS app and I was able to connect it to my system. Prior to doing this the SONOS app just showed the wifi searching icon and it didn’t detect the sub. Never had this kind of problem before. Kind of seems like the sub came from the factory already configured to a system?

melvimbe

I’m imaging someone in QC forgot to do factory reset after testing?

Danny

Airgetlam

I’m imagining the same thing. ;)

Certainly worth someone at Sonos poking into the concern.

Bruce

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