Mini Sub setup

Did the “hold the join/pair button on the front of the sub whilst plugging into the mains and wait for the light to flash orange/white” till it turned flashing green & showed up in the app. Still waiting for the ‘code scan’ the app requires from the top of the unit. This setup process has taken me about an hour ( 30 mins after I did the reset as shown above.) Still not connected.

You may want to call Sonos Support directly to discuss it, it shouldn’t be taking that long, I’d think.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

If you perhaps have a case/cover on your mobile controller device, then perhaps remove it as the NFC setup can be blocked by some device covers. I chose to place the back of my mobile (iPhone XR) less than 1/2” from top of Sub and moved it around the Sonos logo - it soon communicated and the setup was completed inside a minute… otherwise there is the option to complete the setup with the 8 digit pin-code that’s printed on the bottom of the Sub.

Finally connected! Hope this is the last & final issue with this new sub!

Let's be honest though, this isn't good and is quite an oversight from Sonos.

Really shouldn't have happened and shouldn't have ‘just' needed a quick factory reset, the thing that is posted so often not to do without being instructed to do so.

I do agree - my Sub-Mini looks like it was put together in Malaysia and I suspect whoever installed/tested the software, either forgot to do the reset, or didn’t hold the join button long enough.😀

In the hands of ‘existing’ Sonos users it is easy to resolve of course, but I guess there might be a few people purchasing the sub who are new to Sonos and might need to seek support. I think the fact it’s now mentioned here in the community might hopefully help to reduce any potential support calls. That’s if anyone else has this software issue.

On a much brighter and positive note, I have to say the Sub-Mini really does sound excellent for its size - I’m extremely impressed by it. It gives a lovely warm deep tone to our bedroom Beam HT setup. Very nice indeed.👍

Glad I found this site as it certainly solved my connection problem. Very disappointed after waiting for delivery then trying to get it to connect for about 8 hours, and no joy.

So thank you all for the help and satisfactory outcome,  and a great product. 

I picked up my Sonos sub mini today.

It paired up using the Sonos app and it said everything was ok. It also did a software update. The light was also on. 

I sat down to listen to a few things and thought ‘there’s no bloody difference’. Boo. I checked all of the settings and all was in order. I then put my hand on the speakers and they were still. There was no response to moving the settings in the app. Hmmmm… DOA?

I switched the connection on the sub from wireless to wired and restarted the Beam 2 and Sub Mini by unplugging both. 

All was in order then. She’s pumping out sweet bass and responding to the app controls. 

Here’s a page of songs to test it on. 

https://www.whathifi.com/features/25-best-tracks-testing-bass

My sub mini is showing connected as part of a beam 2 and 2 SL surround system- but there is no bass/ sound coming out of it- it shows as connected, and has an ip address. Adjusting the level does nothing either. Have unplugged and plugged back in etc. Nothing seems to be working. Hoping that an update fixes this… have a house full of sonos products, but this has been a real pain.