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everdugoc
Contributor I
May 14, 2021

LG OLED C1 + Sonos Beam

  • May 14, 2021
  • 24 replies
  • 11452 views

Hi everyone.

I have an issue each time when I turn on my TV, because I lost the sound. The Sonos beam is connected to HDMI 2 (eARC/ARC) port, however It seems the TV doesn’t recognize the system. Simplelink on the TV is On and in the Sonos app TV Autoplay is On.

The only way to solve this problem now is activate eARC compatibility, TV automatically move audio settings to internal speakers, and then I need to change again audio settings to HDMI and deactivate eARC compatibility in order to beam works.

Its important to say the sonos app doesn’t recognize that beam is connected to an HDMI ARC port.

Have anyone the same problem and found a solution?

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    24 replies

    Show previous replies
    Airgetlam
    Airgetlam
    July 14, 2021

    It would be LG that you should open the ticket with. Sonos has no insight on rewriting the LG software so it works properly.

    Bruce
    dapdrums
    Lyricist III
    July 26, 2021

    How magically is the LG “magic” remote? It won’t even work/configure easily to a Sonos Play bar (in my case) or the Beam in other’s cases.  

     

    Alecht
    Contributor I
    October 7, 2021

    Hi all…

    I've just received a sonos arc and I'm trying to connect to lg oled65c16la... but sonos doesn't recognize tv (I connected to hdmi arc 3) 

    No audio from TV when I switch it to cable (hdmi)

    As anyone connected sonos with lg oled c16?

    How to let it work?

    Thanks a lot

    Airgetlam
    Airgetlam
    October 8, 2021

    Isn’t the HDMI ARC on the port labeled 2, and not 3?

    Bruce
    suneengsig
    Lyricist I
    October 22, 2021

    I have the same issue. It worked originally for the first day - then it stopped. Won’t unmute and Sonos app does not recognize connection. TV does though, on screen. But no sound :(

    Alecht
    Contributor I
    October 22, 2021

    I have issue when i connect also sky q decoder  .

    Without it works perfectly. With sky q connected I face the issue.

    Ken_Griffiths
    Ken_Griffiths
    October 22, 2021

    I have issue when i connect also sky q decoder  .

    Without it works perfectly. With sky q connected I face the issue.

    Did you chec/switch the Arc to the HDMI-eARC port, as mentioned by Bruce above? Also see this thread, which may help re. your SkyQ box:

    https://en.community.sonos.com/troubleshooting-228999/troubleshooting-sonos-on-wifi-6856334?postid=16520976#post16520976

    GordonVanDyke
    Lyricist I
    December 2, 2021

    I too have this issue on an LG OLED C1 77” with the Arc, the app refuses to complete TV setup and errors with “TV Speakers Not Connected”. What a waste of money, and the it’s up to LG is bs, it’s also up to Sonos. Sonos should be in contact with LG to fix this. They sell it as an accessory to TVs without a warning that it doesn’t work with LG, thanks, k, bye. Get it together Sonos and fix this ASAP!

      jeffschmidt
      Lyricist I
      December 17, 2021

      Yup - big problems here too with Arc and LG C Series OLED - despite spending HOURS in these forums hunting down “fixes”. Every fix is based on some compromise that defeats the reason for buying Sonos gear. 

       

      Since I can see here that this issue has been going on for more than a year I’m returning the Arc as it’s far simpler to return and find another Atmos enabled Sound bar then return a 65 inch TV

       

      Potential customers should be warned away from this combo - either get a Sonos and avoid LG, or avoid Sonos if you have an LG.  

       

       

      fahidmirza
      Lyricist I
      December 24, 2021

      had a similar issue intially with LG C1 65” and Arc. Swapped HDMI ports and messed about with the sound settings and got it to connect. Can’t remember the steps exactly but got it to work after a few mins messing about with the menus.

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