Contributor I

LG OLED C1 + Sonos Beam

Forum|Forum|5 years ago
May 14, 2021
24 replies
11452 views

Hi everyone.

I have an issue each time when I turn on my TV, because I lost the sound. The Sonos beam is connected to HDMI 2 (eARC/ARC) port, however It seems the TV doesn’t recognize the system. Simplelink on the TV is On and in the Sonos app TV Autoplay is On.

The only way to solve this problem now is activate eARC compatibility, TV automatically move audio settings to internal speakers, and then I need to change again audio settings to HDMI and deactivate eARC compatibility in order to beam works.

Its important to say the sonos app doesn’t recognize that beam is connected to an HDMI ARC port.

Have anyone the same problem and found a solution?

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G

GuitarSuperstar

Lead Maestro

1. Disconnect the Beam and all other external devices from the TV and unplug the Beam and TV from power for about a minute.

2. Plug the TV and Beam back into power but keep everything disconnected.

3. Turn on the TV and make sure Simplink is enabled.

4. Disable eARC on your TV.

5. Run TV Setup in the Sonos app and connect the Beam to the TV when the app instructs you to.

6. After the TV Setup process is complete, connect all other external devices to the TV.

"Receive with simplicity everything that happens to you." - Rashi

E

everdugocAuthor

Contributor I

1. Disconnect the Beam and all other external devices from the TV and unplug the Beam and TV from power for about a minute.

2. Plug the TV and Beam back into power but keep everything disconnected.

3. Turn on the TV and make sure Simplink is enabled.

4. Disable eARC on your TV.

5. Run TV Setup in the Sonos app and connect the Beam to the TV when the app instructs you to.

6. After the TV Setup process is complete, connect all other external devices to the TV.

Yeah, I tried to do like you say, but didn’t work. The TV setup on sonos app doesn’t recognize the HDMI ARC port.

G

GuitarSuperstar

Lead Maestro

Do you have any other devices connected to your TV?

"Receive with simplicity everything that happens to you." - Rashi

E

everdugocAuthor

Contributor I

Do you have any other devices connected to your TV?

Nope, I disconnected everything and left only the Beam.

G

GuitarSuperstar

Lead Maestro

Is there any difference if you have eARC enabled during the setup process? Do you have another HDMI cable you could use?

"Receive with simplicity everything that happens to you." - Rashi

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everdugocAuthor

Contributor I

Is there any difference if you have eARC enabled during the setup process? Do you have another HDMI cable you could use?

I tried now and didn’t work too with de eARC, in that setting audio is muted. I only have the original Beam cable, but in my old TV (LG OLED B8) works properly.

Thanks

G

GuitarSuperstar

Lead Maestro

What is HDMI Input Audio Format and Digital Sound Output set to? What options do you have for each setting?

Is there an Auto Power Sync setting and Auto Device Detection setting? Set the former to OFF and the latter to ON.

"Receive with simplicity everything that happens to you." - Rashi

D

DirtyBirdFTS

Lyricist I

Any update on this? I’m having the same issue with the lg c1 and beam

E

everdugocAuthor

Contributor I

Any update on this? I’m having the same issue with the lg c1 and beam

Not yet :(

D

DirtyBirdFTS

Lyricist I

Did you open a support ticket with lg or Sonos?

I know it’s this tv…. I just came from a Sony A8H cause the panel broke on that tv. I have the beam and the 3rd gen sub. I really hope I don’t have to take this tv back….. we can’t be the only 2 people having this problem.

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