Jackhammer / machine gun noise glitch AT FULL VOLUME on Beam 2

  • 28 November 2022
  • 2 replies
  • 605 views

On the second day of purchasing the Beam Gen 2 (November 2022) we experienced the machine gun/jackhammer blast of INSANITY AT FULL VOLUME. Needless to say this scared the $%&@ out of us, the kids, and the cat. This happened two times, while streaming Apple Music and streaming Netflix. Comfort and confidence is diminished with this product. 

 

I contacted support and they are sending a replacement right away. 

 

A few technical details of our setup:

  • Samsung Frame 43” TV
  • AppleTV 4K
  • Surround with two Play: 5
  • HDMI eARC connection

2 replies

Userlevel 7
Badge +18

Hi @MPants 

Welcome to the Sonos Community!

I’m glad to hear you’ve got a replacement arranged.

Update (11 days later): 

Sonos shipped a replacement and so far everything is working correctly. Happy customer once again. Thanks Sonos for replacing the defective Beam 🙌🏻

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