On the second day of purchasing the Beam Gen 2 (November 2022) we experienced the machine gun/jackhammer blast of INSANITY AT FULL VOLUME. Needless to say this scared the $%&@ out of us, the kids, and the cat. This happened two times, while streaming Apple Music and streaming Netflix. Comfort and confidence is diminished with this product.
I contacted support and they are sending a replacement right away.
A few technical details of our setup:
- Samsung Frame 43” TV
- AppleTV 4K
- Surround with two Play: 5
- HDMI eARC connection
Welcome to the Sonos Community!
I’m glad to hear you’ve got a replacement arranged.
Update (11 days later):
Sonos shipped a replacement and so far everything is working correctly. Happy customer once again. Thanks Sonos for replacing the defective Beam 🙌🏻