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Contributor I
August 22, 2023
Answered

iOS17.0

Why Sonos Trueplay not working on new iPhone iOS17.0 update can Sonos please update your app too. 

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ratty
rattyAnswer
August 22, 2023

iOS 17 is in beta. Sonos doesn’t support beta versions of operating systems.

28 replies

ratty
rattyAnswer
August 22, 2023

iOS 17 is in beta. Sonos doesn’t support beta versions of operating systems.

OsmosAuthor
Contributor I
August 25, 2023

I don’t see why not we are in 2023 modern days why Sonos doesn’t support beta 🤦🤦‍♀️🤦‍♂️

Ken_Griffiths
August 25, 2023

I don’t see why not we are in 2023 modern days why Sonos doesn’t support beta 🤦🤦‍♀️🤦‍♂️

Seems obvious to me - beta code does have a habit of changing quite a few times, prior to general release - it makes far more sense to wait until Apple draw a line under their iOS update.

ratty
August 25, 2023

I don’t see why not we are in 2023 modern days why Sonos doesn’t support beta 🤦🤦‍♀️🤦‍♂️

Modernity has nothing whatsoever to do with it. Apple beta users have to take on board the inherent risks of pre-release software. 

https://beta.apple.com/faq

Beta software may contain errors or inaccuracies and may not function as well as commercially released software. 

 

Why should Sonos deal with the complications of supporting their software on what is potentially an unstable platform?

buzz
Grand Maestro
August 25, 2023

I have some limited experience with 3rd party applications interacting with Apple beta code. You are chasing your tail. Even if you are up to date with the beta, something can change in the last days of beta and your application no longer works on release day. Of course the Apple applications work and you are severely criticized for letting your customers down.

A further annoyance is that Apple might eliminate or rework an API and if your App does not follow, it will be removed from the App Store. Too bad if older phones/pads don’t support the new API and your customers criticize you for discontinuing support for longtime users.

Lyricist I
September 18, 2023

iOS 17 is released today (9/18/2023).  Trueplay on the Sonos iOS app still not supported.  You can only use the ‘beta’ excuse for so long.. now Sonos you are a true laggard.  And really… as a dev… does the mic experience really change that often that you need a bespoke audiologist to retune - and delay your release after Apple releases theirs - for EVERY iOS version??? The answer is no.. you’re just late :(

Airgetlam
September 18, 2023

Yep. Finding and scheduling time to investigate, and test, can be challenging, especially if the other company doesn’t share data in advance with you, and your engineering time is more focused on other items.
I suspect from Sonos’ perspective, there are more customers out there than just people who have updated to iOS 17 today, on its release date.

I also expect if you have some patience, it will show up soon enough. 

Bruce
Lyricist I
September 19, 2023

+1, ios 17 is no longer in BETA. 

skullc
Prodigy III
September 19, 2023

Sonos latest update doesn’t work properly on speakers half my system will not update 

all my wireless speakers updated fine however the sonosnet ones are stuck requiring an update 

using iOS 17

Network= livewire cpe pro 3 +eero 6 pro wireless
skullc
Prodigy III
September 19, 2023

Update 

now all but one surround speaker updated

5 attempts so far ….

edit

7 times the charm all speakers finally all on 15.8 

worst update for messing about so far unsure it’s iOS 17 though 

Network= livewire cpe pro 3 +eero 6 pro wireless