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Contributor I
August 22, 2023
Answered

iOS17.0

Why Sonos Trueplay not working on new iPhone iOS17.0 update can Sonos please update your app too. 

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ratty
rattyAnswer
August 22, 2023

iOS 17 is in beta. Sonos doesn’t support beta versions of operating systems.

28 replies

Ken_Griffiths
September 19, 2023

Update 

now all but one surround speaker updated

5 attempts so far ….

Sounds more like your router is having some difficulty re-assigning IP addresses back to the devices after reboot, perhaps? If not done so already, I would try using automatic Sonos firmware updates to a chosen schedule and assign static IP addresses in the routers DHCP reservation table. Both those things will usually solve the type of issue you are likely seeing here.

skullc
Prodigy III
September 19, 2023

Had same static ip on all my Sonos gear since day 1

also reboot main router and WiFi router weekly it’s not a network issue 

Network= livewire cpe pro 3 +eero 6 pro wireless
Ken_Griffiths
September 19, 2023

Had same static ip on all my Sonos gear since day 1

…but obviously you haven’t implemented the automatic firmware updates to a chosen schedule. If you maybe do that, then you will only need to download and update the App next time, it will save you ‘faffing’ about with the hardware updates/reboots like you’ve seen on this occasion.

ratty
September 19, 2023

For a decent sized Sonos household I’d also recommend leaving it to update automatically. Each device does its own thing without having to talk to a controller.

Lyricist I
September 20, 2023

Sonos does this with every major iOS release and it’s really unprofessional. It is the only app on my phone that stops working properly every September. They’ve had months to prepare for the release and AFAIK Apple didn’t make any changes to the microphone access. I use plenty of other apps that use my microphone and they work seamlessly from release to release. For example, Duolingo uses the mic to listen to my voice and confirm that what I’m saying matches the words they are asking me to pronounce. 

 

I just bought a new couch and rearranged my living room last night. The surround sound now sucks. C’mon Sonos PMs get your act together and prioritize supporting your customers. 

Bumper
September 20, 2023

Sonos does this with every major iOS release and it’s really unprofessional. It is the only app on my phone that stops working properly every September. They’ve had months to prepare for the release and AFAIK Apple didn’t make any changes to the microphone access. I use plenty of other apps that use my microphone and they work seamlessly from release to release. For example, Duolingo uses the mic to listen to my voice and confirm that what I’m saying matches the words they are asking me to pronounce. 

 

I just bought a new couch and rearranged my living room last night. The surround sound now sucks. C’mon Sonos PMs get your act together and prioritize supporting your customers. 

Just put it back the way it was until December or whenever it’s updated. NBD, ps don’t upgrade your phone as iPhone 15 support might be a while as well. 

106rallye
September 21, 2023

Trueplay is the only function that does noet seem to work (for some) after iOS17. Do you really do Trueplay every week? How much of a problem is this?

Since yesterday I seem to be able to start Trueplay on my iPhone XR and on my iPad 7th generation.

Lyricist I
October 6, 2023

I don’t see why not we are in 2023 modern days why Sonos doesn’t support beta 🤦🤦‍♀️🤦‍♂️

Modernity has nothing whatsoever to do with it. Apple beta users have to take on board the inherent risks of pre-release software. 

https://beta.apple.com/faq

Beta software may contain errors or inaccuracies and may not function as well as commercially released software. 

 

Why should Sonos deal with the complications of supporting their software on what is potentially an unstable platform?

Well now it’s released and Sonos still isn’t working so guess Sonos should’ve been at least testing the software. It’s not like apple ever withdraws a major iOS update. 

Airgetlam
October 6, 2023

What makes you say Sonos isn’t working on it? Do you have some inside knowledge we don’t?

Bruce
Trending Lyricist I
October 6, 2023

@Airgetlam It's up on reddit some older IPhones (I can confirm for iPhone 11) on iOS 17 and newest iPhone 15s don't work with trueplay because Sonos has to make new calibrations first. 

People are entitled to their own opinions, but not to their own facts.