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Contributor I
August 22, 2023
Answered

iOS17.0

Why Sonos Trueplay not working on new iPhone iOS17.0 update can Sonos please update your app too. 

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ratty
rattyAnswer
August 22, 2023

iOS 17 is in beta. Sonos doesn’t support beta versions of operating systems.

28 replies

Airgetlam
October 6, 2023

Isn’t that different than ‘isn’t working on it’? I’m confused by that assertion. I don’t know if they are, or are not…but I’d assume they probably are. Just that it will take some time, which is why I’m watching the release notes for news. But if @Jbtb knows for certain, with inside knowledge, that they aren’t working on it, that’s something else altogether. 

Bruce
SteveInUnionWA
Lyricist III
October 25, 2023

I’m neither an Apple fanboy or Sonos fanboy…. However it’s pretty clear Sonos is lagging behind on this, you can’t make, nor should you continue to make excuses about it.
I purchased a complete Sonos surround system for my wife after receiving my new 15 Pro Max that has (4) Era 100’s, two used for whole home audio, an Arc soundbar, and a Gen 3 Sub. Pretty pricey little setup that I can’t perform any room correction on, that is unacceptable in 2023.

Why don’t I have the ability? Because I upgraded my phone??…. Again, this is ridiculous in 2023. 
 

Note: I’ve had ZERO app issues as far as functionality goes and that’s being a part of the beta program for a couple of years. Sonos needs to fire whomever is managing the app program…Completely unacceptable in today’s world…No company (in the app business) could survive such a complete and utter disaster. I know they’re not technically in the app business, but that’s the route they chose…

 

Hey Sonos, hot tip incoming…..If you can’t keep your App online, provide an alternative solution!!!! You’re in the audio business, you absolutely need to have room correction available for your customers!!!!! At all times!!!!

Ken_Griffiths
October 25, 2023

IIRC The iPhone 11 ability to TP Tune was broken by iOS 17, but it worked for most other iOS ‘past’ products (except of course those on the TP rejected list, such as ‘most versions’ of the iPad Pro 12.9”.)

The iPhone 15 models released alongside iOS 17 in September are no different to past iOS releases - it usually takes iOS engineers a couple of months to test them with every single type of Sonos configuration, which increases of course exponentially with each new Sonos product release too. 

The Sonos TP Tuning support page usually shows devices under test with the words ‘coming soon’, but even then the iOS device model may prove to be incompatible after months of testing and end up on the incompatible list. It’s a case of waiting to see what happens.

In my own use-case, I have three devices for TP tuning, an iPhone XR, or SE, or an iPad Pro (3rd gen) - but I would say I use them for Tuning about once or twice a year for a few minutes in each room. I also find the changes in most instances are very subtle - it’s sometimes can be difficult to hear a difference in some rooms of our Home (A/B testing) and in one, or two, cases I prefer having TP disabled.

Many Android users of course have done entirely without the feature and set the EQ settings to their own listening preference instead, or opted to borrow a mates iOS device for the ‘one-time’ event.

In my main listening area, I often adjust the EQ manually anyway to listen to different types of audio, TV & Music codecs, plus my own preference is to add a little extra treble in most cases anyway (that’s an age thing).

Personally, I think Sonos engineers try to get these things out the door as soon as practicable as they will see it as improving their products, but when you read the documentation (links below) and consider the different permutations of their products they have to test.. and all the new iDevices twice yearly, you can perhaps appreciate why these things can take a few months - I think there are at least 4 or 5 versions of iPhone 15 to test here too.

https://tech-blog.sonos.com/posts/trueplay-spectral-correction/

https://support.sonos.com/en-gb/article/tune-your-sonos-speakers-with-trueplay

It’s just a case of perhaps being patient, but in my view, it’s possible to do a reasonable job of things by perhaps adjusting the available EQ settings yourself in the App anyway.

SteveInUnionWA
Lyricist III
October 25, 2023

That’s all fine and dandy….

So it should be stated clearly on the Sonos packaging at the time of purchase that this home audio system may require professional calibration as Sonos can not guarantee the functionality of its own built in room correction software.
 

My apologies for beating a dead horse here, but room correction is a must for any home theater setup. These speakers are being marketed as such and should have as much. I don’t have any intention of returning my purchase as this is the wife friendly setup I’ve been looking for. However, if I bought this for myself, it would be on its way back already..Fortunately, if we really want a great sounding movie experience, we’ll head down to the Theater room that’s been calibrated frequently using Dirac Live software that works all of the time!!!!

Ken_Griffiths
October 25, 2023

That’s all fine and dandy….

So it should be stated clearly on the Sonos packaging at the time of purchase that this home audio system may require professional calibration as Sonos can not guarantee the functionality of its own built in software.
 

My apologies for beating a dead horse here, but room correction is a must for any home theater setup. These speakers are being marketed as such and should have as much. I don’t have any intention of returning my purchase as this is the wife friendly setup I’ve been looking for. However, if I bought this for myself, it would be on its way back already..

At the time your Sonos devices were launched/packaged, the iPhone 15 was certainly not out there - In August 2023 - just a snapshot in time - (with some documented exceptions) your Sonos products were able to be TP tuned with the available iPhones at that time - I think you should be grateful that Sonos will continue to support things so that your newly acquired iPhone 15 will work with Trueplay (er.. probably) and you will likely get the upgrade that will do that for free, thanks to Sonos’ continued support of their products.

106rallye
October 25, 2023

How would a professional tune the system? Trueplay is the only way I know of to tune Sonos. Android users go without it, iPhone users can’t even go without it for a month? Is there really no iPhone or iPad you can borrow?

SteveInUnionWA
Lyricist III
October 25, 2023

How would a professional tune the system? Trueplay is the only way I know of to tune Sonos. Android users go without it, iPhone users can’t even go without it for a month? Is there really no iPhone or iPad you can borrow?

No, and I shouldn’t have to worry about borrowing a phone from someone to apply room correction to a home theater setup.

Good point on professional calibration, even more emphasis on having something “better” available for the end user. 
Look, to me this really isn’t an issue… I can watch stuff on the setup and have tweaked it to the best of my ability for the best listening experience I can. I’m not looking for audiophile quality, but for the love of God.. If you’re going to sell folks home theater gear in 2023, you’d damn well better have some sort of room correction available. It’s really that simple. And why folks are trying to defend the absolutely indefensible is beyond me?????

I’m sure they’re going to get around to updating the app and all, I’m just really disappointed (right now) with my Sonos experience after hearing how great the product was supposed to be. If some folks here can’t seem to grasp or acknowledge that side of it, there’s really nothing more to say

SteveInUnionWA
Lyricist III
October 26, 2023

Chilling out after work smoking a little of the devil’s lettuce, watching Brandon Butch’s 17.1 iOS update video on YouTube….I had this thought ..The Sonos App division only supports one, that would be 1 Phone …. That would be the iPhone …. How are you unable to keep your App updated ? Serious question…
 

Regardless, if you’re the biggest Sonos fanboy, or someone who gives 2 flips about Sonos. If you’re running the company, how have you not hired a team to support the app? By supporting, I mean always working on, updating and developing. How, at a meeting 4 months ago did someone not say,” iOS 17 and the new 15 is coming out shortly. It’s the only phone we support. Let’s get our test bench up and start beta testing True Play with iOS 17”…… It was out in beta on the iPhone 14 for weeks prior to it’s release. 
 

To be honest I can only come up with one reason. The folk’s investing their money into the product are probably guys (or ladies) like myself. They’re being purchased to fill the gap between the complexities of installing a true Atmos system and the ease of a wireless setup that usually checks the spouse approval boxes…Kind of the Bose strategy… Thus, the target audience aren’t audiophiles, more so plug and play types that only know about the room correction because they’ve stumbled upon it in the app…..So no rush, the majority don’t even care…

 

Anyway, this isn’t intended to come across as bitching and moaning.. Just stoned, bored and sharing my thoughts :-)