Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,442 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4707 Topics

benmitchell
benmitchellAvid Contributor I
asked in Home theater

a playbase and a new TV

I am getting a new TV and I have a playbase set up on my old TV.  What kind of process is needed to hook the playbase up to the new TV?  Do I need to install it again or just plug in the audio cable?

1
N
3 years ago
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NateuzunkayaContributor I
asked in Home theater

Unable to get Atmos signal on Samsung QN65Q7FAM

Hi there. First of all thank you Sonos for making this incredible soundbar. We are in love with it. I think I know the answer but I wanted to make sure. I have my Sonos Arc soundbar and I connected to hdmi arc. I have tried everything but couldn't get it the Atmos. We only get 5.1.  I bought the new Apple tv 4k as well and there I can get Dolby Vision but still no Atmos. I'm afraid my tv is not compatible. But why have the ARC connection then? Thank you all very much for the help.

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N
3 years ago
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CazzaBContributor I
asked in Home theater

Sub not configured

So my sub is saying not configured. When I select finish adding to my system and add to room (lounge), I keep getting  a message saying there was a problem setting up your sub.I have checked in About my System’ and my sub is showing as connected to the WiFi .This is driving me insane, my arc and sonos one’s have been set up with no issues.I have tried numerous times re-setting the sub and starting from scratch. 😡🤦‍♀️

1
buzz
3 years ago
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h3mAvid Contributor I
asked in Home theater

Trueplay on iPhone 12 Pro

I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?

38
M
3 years ago
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smh0410Contributor I
asked in Home theater

Sub Cutting In and out

Diagnostics- 315833212 Up until recently everything was working fine. Nothing has changed in the system or surrounding devices. The sub cutting in and out during 5.1, surrounds still playing though.  I’ve hardwired the playbar, and that didn’t seem to help. I’ve also restarted the router which reduces how often it happens, but it still occurs.There are no 5ghz items within 10 feet of the playbar except for the WiFi range extender which is running on a different channel than sonos net.  Any thoughts?

3
Paul A
3 years ago
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Hendo25Contributor I
asked in Home theater

Sony TV and Sonos Arc - no sound at all

HiI have recently bought a Sonos Arc and a Sony XG950 (KD75XG9505BU), and I cannot get any sound through the Sonos Arc.I have seen people comment on Atmos problems, and cutting out, but I am getting nothing!After the first failure, and several attempts at changing settings in the TV, I have now removed all HDMI inputs, factory reset both TV and Arc; Started TV, Started Arc, installed HDMI cable, and still nothing.I can see that the Arc is “recognising” the TV. The app shows TV input, but no sound.(The TV is of course set to Audio System for audio out).I have tried setting up the TV using the app, and it gets to stage 2 - after recognising the eArc connection it then during the “Test connection” stage, the error message is “Audio System not connected”.I have tried all options on the Sony TV audio out menu… changing to bitstream, Dolby Digital, Dolby Digital Plus… I have tried with different HDMI inputs, as well as the in-built apps.And I have now tried everything on a different HDMI cab

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Annazel S
3 years ago
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alfredlotfyContributor I
posted in Home theater

Sonos Sub less than 2 years STOP WORKING (NO POWER)

Hi I have Sonos Sub was working fine and all of sudden stopped working, no power at all, tried everything. changed the power cord, tried another power point. nothing worked. The Sub is less than 2 years old. Any one can advice Please.Thank you

9
B
3 years ago
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Powderfreak1Contributor I
asked in Home theater

connection - blu-ray - projector - beam

Hi I’m not sure if it’s info overload from the internet or I’m just a bit slow but I’d be really grateful for any pointers on a set up for the following since the Beam is back in its box now :-(SONY BDPS6700B blu-ray side of room connection to projector via hdmi within walls and ceiling.SONOS BEAM ideally placed beneath projection screenEPSON TW-650 projector mounted on ceiling via hdmi from Blu-ray,How can i connect the Beam, ideally without cables running around the room. But failing that any solution would be appreciated.I’m confused with switchers, Amazon prime Bluetooth, hdmi arc on one and not the other.… Thanks in advancePs I’m not even going to ask about the two Sonos play1s since i think the os is updated.   

2
P
3 years ago
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Youngy87Contributor I
asked in Home theater

sound out of sync to tv

Hi I’ve recently purchased a beam which I am using with two play:1 speakers for my TV.  im finding that a lot of the time the sound is out compared to the picture which is really frustrating. Sometimes it’s fine (more on terrestrial channels) but moving to the digital programmes like sky sports, movies, Netflix’s etc, there is a delay.  ive looked at the sonos f&q page and have tried what they suggest, but still can’t seem to get it right.  can anyone help with the best way to fix the problem? If it helps, the TV is a Samsung 65” 2020 QLED

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Airgetlam
3 years ago
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gjs1980Contributor I
asked in Home theater

Sonos Arc with one Sonos One speaker?

I have the Sonos Arc and one (1) Sonos One speaker. Is it possible to pair the two so that the Arc plays music along with the Sonos One? Right now only the Sonos One will play music through the Sonos app

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Mark P
3 years ago
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dcacarrContributor II
asked in Home theater

Sonos Beam sound and new Sky Q box.

I have just changed my Sky HD box for Sky Q2 box in conjunction with Samsung 4K smart TV and Sonos Beam. I find that on switching the system off at night, when I come to use in the morning there is no sound until I increase the volume myself, also the same thing occurs after pausing a recording to leave the room and so on. This did not happen before. The engineer just swapped boxes and there we are, so any ideas, please where the problem originates?

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Simon B
3 years ago
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nycmusicloverContributor I
asked in Home theater

Issue setting up Beam with older Pioneer TV - pdp5080

hi! I’m trying to set up my Bean with my Pioneer PDP5080.  Unfortunately, my TV is 7 years old and doesn’t have an Arc input and the optical out is only for Dolby Digital and I was told by Pioneer it wasn’t meant to be compatible with a soundbar.  Is there any work-around here? Basically i was told by Sonos I can get a refund with no other solution.  I was really excited for my Beam to have some better sound quality for my TV but also to use it as a speaker for music. I also have an appleTV 4k -not sure if that matters or not. 

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Airgetlam
3 years ago
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JchalupsContributor I
asked in Home theater

Beam sound bar has echo

New Beam sound bar sounds hollow and echos after tuning with my iPhone 11 on TruPlay. help

7
J
3 years ago
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tjleonardContributor I
posted in Home theater

Sound cutting in and out frequently

I have been having trouble with my Sonos Arc. I just received it in the last few weeks and the audio cutting out is driving me crazy. Sound Cutting in and out:The issue I have been having with my Sonos Arc is where the sound cuts out for about ¼ to 1/2 a second and comes right back. I can watching flawlessly for an hour and it not happen, and then it happens every 5 to 10 seconds.  Setup:TV: LG UN8500, pass through turned on, if I change this to PCM or auto, instead of cut outs, I hear a kind of staticky weird slight garble?SYSTEM: Sonos Arc paired with two rear Sonos Play One SL, for surround sound speakers, and Sonos sub gen 3STREAMING DEVICE: Nvidia Shield Pro (2019) My issue: I have been experiencing the sound cutting in and out on my Sonos Arc during playback. I am using 8k hdmi cables. I mainly watch with Plex, but also happening in Netflix.  I went ahead and submitted diagnostics a few minutes ago, 159989773, just in case it’s useful. 

16
J
3 years ago
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ocesarContributor I
asked in Home theater

Sub and surround not working when playing music

Hello everyone!I’ve been putting together my home theatre system. Initially I got two One SL and then the Sub Gen 3. When I paired the two Ones as stereo together with the Sub, it sounds fantastic.Today I got the Arc, so I decided to add it to my system. I don't have a TV yet, but I figured I can still add the Arc to the Ones and Sub and use it to play music. Adding everything together was a breeze and I can see in the Sonos app that the room says + Sub + LS + RS. Wi-Fi is turned off in all speakers, as everything is wired via ethernet.The problem is when I play music I only get output from the Arc. No sound is coming either from the Ones or from the Sub. If I remove the Arc and group the Ones and Sub in another room, they work as expected. Music is being streamed from Apple Music via the Sonos App.The Sub is turned on and the Eq settings are correct. Music playback in the room settings is set to “Full” and “music level” is 9 while “TV level” is set to 0. The Sub sound is turned up as

10
S
3 years ago
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mi.brankovaContributor I
asked in Home theater

Surrounds speakers randomly increase volume when playing Atmos

I have submitted 2 diagnostics - 839597077 and 696830721 after the issue happened.More background on the issue - i’m running a sonos arc surround setup with hdfury arcana to split earc from appletv4k and pass it to the sonos arc.Whenever I’m watching dolby Atmos content on Netflix - the witcher, hunting of bly manor - I’m getting random increases by 20-30% for 2-3 seconds in the volume of the surronds(One SLs).When I’m watching Apple+ Atmos content, I havent observed the issue. My sonos app displays that I’m getting Dolby Atmos sound Can someone fix my title? - seems i cant edit it from my phone that i’m using to submit this question 

3
AjTrek1
3 years ago
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Bick nickContributor I
asked in Home theater

loosing signal - sound is switching from Tv Speakers and beam every 2 seconds

Hello, My beam worked well for more than a year. Suddenly the sound is switching from Tv Speakers and beam every 2 seconds.  I installed the last version of the firmware. And nothing changed.  Does someone has an idea about what to do? thank you

2
Airgetlam
3 years ago
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Tina and LeeContributor I
posted in Home theater

One SL drops audio but only when it's part of a surround setup

I have a playbase with a Sonos One and a One SL as surrounds. The Playbase is connected directly to my router.If I am playing audio from Spotify, Sonos radio or my own music library the One SL keeps cutting out sound intermittently. I have swapped the SL with another Sonos One from elsewhere in the house and have found that its only the SL that has the problem.I have removed it from the surround setup as a standalone and the audio is fine however when I put the surround back together the issue comes back.I have been through the motions. Wifi channel. Sonos Channel etc. I have also tried to connect it to the router by cable and the problem still exists which rules out a WiFi issue I think.I have hit a wall guys. Anyone have any suggestions?

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Simon B
3 years ago
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vickyvirus30Contributor I
asked in Home theater

Arc not connecting to Nest WiFi

I have a Sonos Arc 2 and the 3rd gen sub. I have a google nest wifi network and see that the Sonos Arc is not able to connect to the google wifi name even though the password is correct. It always says incorrect password even though there is nothing wrong. It connects to my main wifi (router) without any issues. But I am forced to switch between wifi networks to use the sub from my phone. Is there a way Sonos can work with google wifi?

1
Rowena B.
3 years ago
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anthonypraznikContributor I
posted in Home theater

Sonos sub (gen 3) will not connect

Sonos sub (gen 3) will not connect to the arc soundbar once the sub has been setup, and says it will remain unsed until you connect it.  however, it wont connect and says not found - please help🤦.

1
Rowena B.
3 years ago
A
ademarco6Contributor I
asked in Home theater

Google Nest Wifi and Sonos compatability

I have an Arc, Sub, and (2) Ones that I just purchased and they won’t connect to my Nest mesh WiFi. I can only see one device and I have to unplug it to see another device. I bought a Boost yesterday and not sure how that can be added as I tried to plug it into my router by Ethernet and by having the Ethernet cable disconnected. The app doesn’t detect the Boost. Please let me know if I can solve this issue or should return the Sub, (2) Ones and the Boost. I like the Arc, but would prefer to have a surround sound experience. Thanks!

3
Rowena B.
3 years ago
N
njsjlContributor I
asked in Home theater

Wifi performance affected by addition of Sonos Sub 3

Have just bought a Sub 3 to go with my Beam. As soon as it is added and audio is playing my wife performance drops from 60Mbps+ to less than 3Mbps. If I disable the Sub the performance goes back up.  Can anyone help with solutions? If it can’t be fixed the Sub 3 will have to be returned which I don’t want to do as I’m happy with the sound.  

1
Rowena B.
3 years ago
E
evovContributor I
asked in Home theater

Sonos Arc surround sound.

Hi I have just bought a Sonos Arc and have set it up.  I am now trying to add to older Play 1s as surround sound speakers.  I did it before on an older Beam without issue.  \I have reset both play 1s.  They are flashing green.  But they will not connect.  The app just says “2 compatible Sonos speakers are required…...” any ides? thanks 

4
Paul A
3 years ago
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BelJonesContributor I
asked in Home theater

Connecting Beam without HDMI Arc or Optical

Just bought Beam and unable to connect to TV (LG 43LF510V) as the TV only has one HDMI which is being used for cable and does not have an optical outlet. Do I have any options that don’t involve buying a new TV? Thank you 

4
J
3 years ago
M
MadgerocksContributor II
asked in Home theater

Issue with Play 1's when set up as surround sound with Playbar and Subwoofer

My two play ones have been working fine but recently stopped. I’ve reset  as individuals and then  a stereo pair and work fine but as soon as add them as a surround sound they stop working (no sound) and the revert to the green blinking lights. Can anyone offer any advice.

3
M
3 years ago
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