Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,695 Topics
  • 25,412 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
  • 0
  • 1
BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
  • 0
  • 15
AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
  • 7
  • 22

4695 Topics

C
CormboniContributor I
posted in Home theater

Samsung TU8000 and LPCM via Arc

Hello All,I bought a 2020 Samsung TU8000 with eARC. The manual and Samsung support said that it supports multichannel PCM, but upon trying it with both the PS4 and Nintendo Switch, all I get is Stereo 2.0 PCM. I’ve heard there will be an update on Samsung’s end via a couple of forums, but will this be updating all 2020 Samsung TVs? Also, is this definitely something wrong on Samsung’s end or is it, in fact, a Sonos/Samsung compatibility issue?Thanks for your help!

1
Airgetlam
3 years ago
dla.plexure.net
dla.plexure.netContributor I
posted in Home theater

Sonos Sub and Play:1 not joining Beam

Hi,Since a while now I have problems with my home cinema setup.One day I figured out that the setup of my Sonos Beam, Sub and 2 Play:1 was listed as Living Room (?+?+?) and the Sub as well as the two Play:1 didn’t have any IP on the WiFi network anymore.So I decided to remove the three speakers from Beam. This did work, but the speakers didn’t show up as standalone anymore and I still didn’t see any speaker gathering an IP. So I decided to reset all speakers, including Beam and rejoin them into the WiFi network.Now they all have an IP again. So I tried to connect the Sub to the Beam again. Suddenly it time out/fails to join and I get an error and offer to retry. Retrying doesn’t help. The sub is Now part of the Beam group but gone from WiFi again (no more IP) and marked as ?. Same for the Play:1 if I try.So, I tried to remove them again. Removing is not an issue. And I figured out that waiting for a while, the speaker gets an IP again, without resetting each time.Retrying a couple of t

5
Rowena B.
3 years ago
R
Rudolph_80Contributor I
asked in Home theater

Humming noise from Sonos One

Hello,I have the same problem described in the two links below. A surround system with one Beam and two One SL. When no sound is coming to any of the two One SL (either because of no source or low volume) I can hear a humming noise.Any idea what the solution could be?Thanks,Rudolf https://en.community.sonos.com/troubleshooting-228999/sonos-one-humming-6818353 https://en.community.sonos.com/troubleshooting-228999/sonos-one-speakers-humming-noise-6847593

1
Annazel S
3 years ago
I
ibusevilContributor I
asked in Home theater

Beam LED light won't turn ON anymore. Voice assistants not working either

This Sonos Beam was working perfectly fine until a couple of days ago. I’ve moved to a new home / new Wifi, so I reset all the speakers and started fresh. After the updates, all speakers seem to be OK, but the Beam has lost its staus LED light. Nothing happens if I toggle the “Status light” setting on and off in the S2 app. I have tried powering it on and off, and nothing. I have tried resetting it again, but it’s hard to follow the procedure, because when trying to follow the steps I don’t get any lights at all on the LED. The speaker seems to work OK otherwise, except that I’ve also found out that neither voice assistant (Alexa/Google) works anymore. I used Google Assistant on this same device before, so I wonder if this is related. Touch controls seem to work, and I get sound feedback when I touch them. If I touch on the “mic” button after setting up Google Assistant, I hear the voice saying “the mic is off” and “the mic’s back on”, but the speaker doesn’t respond to any commands or

8
I
3 years ago
I
ilovejazzmusicContributor I
asked in Home theater

Use one of my speakers on its own, even though it's paired

Hello!I have a Beam and two 3s. They are combined and appear as Living Room. They sound great.Sometimes, though, I might want to stream music through one of the 3s on its own. Can I do that? Can I define it as its own entity and leave it as part of the group?Thanks!Nik

6
J
3 years ago
V
VeroBaseContributor I
asked in Home theater

pre-owned Playbase

I purchased a pre-owned Playbase that is associated with the previous owner’s email address and account.  How do I delete the ‘former owner’s info’ and connect with my Sonus account.

2
J
3 years ago
F
Ford02Contributor I
asked in Home theater

Sonos App.

I have Beam and 2 ONE SL's for suround speakers. Have trouble with the sonos app on my phone "S10". Trying to set up home theater and I can't get pass the pop-up screen that states select the speaker on the screen that it making the chime. For only thing on the screen is the pop-up message.

1
Simon B
3 years ago
P
PswkContributor I
asked in Home theater

Sonos beam only playing sterio 2.0

Hi all can anyone help me? I have purchased a Sonos  beam and am having difficulties getting it to send anything other than a Stereo 2.0 my tv is  Panasonic 3D Plasma TX-P42ST60B. The tv doesn’t seem to give me the audio options I need to resolve the issue. I’ve considered buying a new tv but this seems a drastic and expensive solution. I need some advise. 

1
Ken_Griffiths
3 years ago
T
TjvghnContributor I
asked in Home theater

Surround isn't working

2004288332 diagnostics number My sub isn't playing bassWhen I set music playback to full I do NOT great music from my treat speakersEverything was working happilyI rebooted the sub and it briefly plays bass when it reconnects then it stopsThe rest speakers were playing surround sound on the movie I was watching fine until it all stopped 

1
T
3 years ago
A
AbaumleimContributor I
asked in Home theater

Sub.

I have had to reset my playbar and setup the new app version on my phone.  My system will not find the sub no matter what...I have factory reset it, plugged into router, NOTHING works.  I’m so frustrated I want to throw this shit in the street as it doesn’t work 80% of the time...any help????

1
Simon B
3 years ago
P
Patricio31Contributor I
posted in Home theater

Duda

Buenos días amigos conocedores de sonos. Tengo una SONOS HAY ¿puedo ponerla en modo estereo con una SONOS ONE SL?

2
P
3 years ago
Mgunny
MgunnyContributor I
posted in Home theater

Samsung Q60T with Sonos Arc

Hi alli have seen a lot of posts here and on Samsung forum about the eArc issue but no mention of my specific issue. Everything set up easily and sounds excellent, however, randomly the sound will completely cut out. Seems to happen after unpausing a show or some times after a fast forward or changing channels Turning the tv off and back on solves it.  I am connected earc out of the tv. I got the Arc a couple of weeks prior to getting the Q60T and the Arc works perfectly. I had the Arc connected to my 2006 Pioneer plasma tv via the optical out on my cable box. Not 1 issue at all. Seems some finger pointing between Samsung and Sonos going on at source of issues? Could it be some growing pains of new technology? I feel pretty confident it’s an eArc issue with the TV and not the Sonos Arc. My set up is as simple as it gets. Cable box is the only input device to tv out to Sonos Arc. Been using SonoS products for years so more loyal to SonoS than any tv brand.  Thank you all!! 

8
G
3 years ago
M
MishyB73Contributor I
asked in Home theater

app wont recognise sonos speakers

I have recently moved, set up new 5G connection, tv, phones etc all work. I have Play1, 2xPlay3 and Playbar…. all of these are working, however, the Sonos App won’t show my accounts, settings or speakers, even though they are working and being used as a surround sound for my tv.I have spent about 6 hours trying to figure this out, I’m losing patients and getting increasingly annoyed.

5
C
3 years ago
R
rdwinallContributor I
asked in Home theater

Sonos Arc / Arcana / Apple TV question

I’ve got a question about the audio output from my Sonos Arc.  Currently, I have my Apple TV 4K connected to a HD Fury Arcana, which in turn is connected to my Sonos Arc for audio output and Vizio P75-F1 for video output.  Ever since I hooked up the Arcana back in September, I’ve been able to experience audio outputs from the Apple TV 4K ranging from Dolby Atmos to Dolby Digital 5.1 to Stereo 2.0, as confirmed in the About My System section of the Sonos app.  However, tonight I noticed in the Sonos app that Dolby Digital 5.1 is now listed as Multichannel PCM 5.1 and Stereo 2.0 is listed as Stereo PCM 2.0.  Does anyone know what might’ve changed in my A/V setup? I’m assuming one of these components had a recent software update which lead to these differences. More importantly, can someone clarify for me if Dolby Digital 5.1 and Multichannel PCM 5.1 are the same audio output? Sonos OS: S2 Sonos Arc: version 12.2Apple TV 4K: tvOS 14.2

1
E
3 years ago
B
Bestever59Contributor I
posted in Home theater

LG oled65cx losing sound

I got the new LG 65CX tv and sonos arc sound bar last July I’m having issues sometimes of losing sound from my sonos arc when I change over the channels on my sky Q box or even when I watch Netflix or the RTÉ player, the sound will eventually come back after 30 seconds or even longer sometimes, I have got on to LG but they are giving me the run around for the last 3 months asking me the same questions and that they are looking into it.

21
G
3 years ago
M
michelsamoContributor I
posted in Home theater

True play problem with 12.2 (61182310)

Hi everyone, hope all is well,is anyone is still able to tune speaker with trueplay with ? 12.2 (61182310) all my speaker now saying I am not walking enough in my room? Thanks,

1
Rowena B.
3 years ago
A
AglinnContributor I
asked in Home theater

connecting Sonos Move with Sonos Beam

I have had a Sonos Beam for about a year now and like it alot. I was going to buy a sub but kinda don't have the room for it. Did read about the Move not being able to be paired as a surround but still able to pair to the Beam. I got the Move today but am unable to pair it with the Beam. Can't put them in the same room nor play the same music on them. I  can play music on both devices.. Just not the same music at once. Please help me get them grouped to gather 

1
A
3 years ago
K
KoningYvesContributor I
asked in Home theater

eARC interrupts every couple of seconds

Hi,We’ve setup a Samsung Frame 2020 TV and connected eARC with the Sonos ARC. Worked fine till the latest Sonos Update. When starting up TV, the ARC outputs sound, then 2 seconds nothing, then 1 sec sound, then nothing ,… etc. This is quite annoying for a 3K setup… it has nothing to do with cables, only solution which works so far is turning off electricity for 10 seconds… i can still return the ARC to the store but rather have a solution or fix instead.

2
K
3 years ago
B
Bayou Boy AlaContributor I
asked in Home theater

Sonos + One Sl + One Sl

Which is the better set up with the Beam, stereo or surround sound 

4
B
3 years ago
H
hkd300Contributor I
asked in Home theater

Sonos Beam sound drop outs

I have seen mentions in this forum of sound dropping out on a Sonos Beam. Many comments seem quite old and I am wondering if I am missing something.I purchased a Beam this Summer. From fairly early on I experienced sound drop outs.I replaced the HDMI cable (running from ARC on Sony Bravia XBR800H - also brand new this Summer).No success.I also ended up forgetting about the Apple TV 4K and just running directly from the TV to the Beam hoping that would simplify things and help thingsNo success.It seemed to be happening less but after a few weeks it’s back to happening many times in every show we watch. As others have noted, it’s driving me nuts.I had imagined moving all my 3 other screens to Sonos but at this rate I have no confidence that it’s reliable, which is such a pity since I respect the seamless experience. If anyone in this community has more recent advice on what I can try that would be greatly appreciated.

5
T
3 years ago
S
sharitContributor I
posted in Home theater

Sonos Beam disrupts the TV picture periodically with black out of TV

Sonos Beam disrupts the TV picture periodically with black out of TV. The TV and speaker will be working well and then the TV will have two black outs where picture goes away. Between first and second black out the sound gets distorted. If we disconnect the sound bar TV works perfectly.  We replaced the HTMI cable and still have the same problem.

2
controlav
3 years ago
J
jmb0501Contributor I
asked in Home theater

Sonos Arc switches to TV speaker

My Sonos ARC has been playing fine. However, occasionally when I turn off my system (TV & Cable Box) and later turn it back on I only get sound from my TV speakers. I then have to disconnect (Unplug) my TV, Cable Box and the Sonos ARC for 30 seconds. When I plug everything back in and turn on the system I then get sound from my Sonos ARC. This happens about 3 times a week. My Sonos ARC is connected to  my Samsung Q7FD series TV via HDMI ARC. Any help will be greatly appreciated.

17
P
3 years ago
T
Tom_BPContributor I
asked in Home theater

Nothing is working - last effort before getting rid of it all

I have a Beam and 2 IKEA Symphonisk speakers. The Beam has been working fine for over a year without ever touching it connecting seamlessly to Apple Airplay on my phone, iPad or AppleTV. Then came the iOS14 update.Since then there is only problem and the speakers became dust collectors only. I’m at the point to throw them out all together and opt for another system.Here is what I have now and what I have done trying to connect them all:-Iphone11 with iOS14.1 and iPad with iOS14.1 I use Sonos S2 app on the phone. -Beam and 2 Symphonisk on Wifi, but unable to connect to them through the app. I’ve already reset the router twice, worked a bit then unable to connect again. I reset S2 app. -I sign into the S2 app but my system is not recognized. Blank and not highlighted. Then I click on “Select product” but it just searching for nearby products for over 5 min. I’m standing next to the speakers all plugged in. This is the same whether I try to log in as join existing system or set up new. BY

9
T
3 years ago
C
cpw1976Contributor I
posted in Home theater

Sonos Arc volume levels different across TV and streaming services

Hi,I have recently purchased a Sonos Arc and Sub (Gen 3).  I notice that the volume level is significantly different between services (TV, Netflix, Youtube).  For example:When watching TV, I need to have the volume very high (60% - 70%) to hear it well.  the volume level through on the native TV is much louder than through the Arc.  When I turn on the TV the volume jumps up to a good level for a second then drops to the level that I’m talking about.  It’s like it tried to set at the right level then something happens.When watching Netflix, the volume level still need to be Approx 50% but is louder than the TVWhen watching YouTube, volume is very loud (what I expect) and only need to have it at 10% - 20%.  No need to have it anywhere near half as it fills the room.  This is the kind of performance I’m expecting with the new Arc and comparable to my old Bose soundbar which was consistently loud and high quality across all services.I am connected via eARC from a new, 2020 LG OLED 65inch C

1
Rowena B.
3 years ago
M
MoorhoundContributor I
asked in Home theater

Sonos Move wont play TV sound theough Beam but all other music is fine

Weird issue… just got a Sonos Move… plays fine for all music sources as a group… but the Sonos Move singularly won’t play TV sound but beam and all other (P1 and P3) play fine

1
Rowena B.
3 years ago
Terms & ConditionsCookie settings