Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,707 Topics
  • 25,440 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
  • 0
  • 1
BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
  • 0
  • 15
AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
  • 7
  • 22

4707 Topics

R
rdwinallContributor I
asked in Home theater

Sonos Arc / Arcana / Apple TV question

I’ve got a question about the audio output from my Sonos Arc.  Currently, I have my Apple TV 4K connected to a HD Fury Arcana, which in turn is connected to my Sonos Arc for audio output and Vizio P75-F1 for video output.  Ever since I hooked up the Arcana back in September, I’ve been able to experience audio outputs from the Apple TV 4K ranging from Dolby Atmos to Dolby Digital 5.1 to Stereo 2.0, as confirmed in the About My System section of the Sonos app.  However, tonight I noticed in the Sonos app that Dolby Digital 5.1 is now listed as Multichannel PCM 5.1 and Stereo 2.0 is listed as Stereo PCM 2.0.  Does anyone know what might’ve changed in my A/V setup? I’m assuming one of these components had a recent software update which lead to these differences. More importantly, can someone clarify for me if Dolby Digital 5.1 and Multichannel PCM 5.1 are the same audio output? Sonos OS: S2 Sonos Arc: version 12.2Apple TV 4K: tvOS 14.2

1
E
3 years ago
B
Bestever59Contributor I
posted in Home theater

LG oled65cx losing sound

I got the new LG 65CX tv and sonos arc sound bar last July I’m having issues sometimes of losing sound from my sonos arc when I change over the channels on my sky Q box or even when I watch Netflix or the RTÉ player, the sound will eventually come back after 30 seconds or even longer sometimes, I have got on to LG but they are giving me the run around for the last 3 months asking me the same questions and that they are looking into it.

21
G
3 years ago
M
michelsamoContributor I
posted in Home theater

True play problem with 12.2 (61182310)

Hi everyone, hope all is well,is anyone is still able to tune speaker with trueplay with ? 12.2 (61182310) all my speaker now saying I am not walking enough in my room? Thanks,

1
Rowena B.
3 years ago
A
AglinnContributor I
asked in Home theater

connecting Sonos Move with Sonos Beam

I have had a Sonos Beam for about a year now and like it alot. I was going to buy a sub but kinda don't have the room for it. Did read about the Move not being able to be paired as a surround but still able to pair to the Beam. I got the Move today but am unable to pair it with the Beam. Can't put them in the same room nor play the same music on them. I  can play music on both devices.. Just not the same music at once. Please help me get them grouped to gather 

1
A
3 years ago
K
KoningYvesContributor I
asked in Home theater

eARC interrupts every couple of seconds

Hi,We’ve setup a Samsung Frame 2020 TV and connected eARC with the Sonos ARC. Worked fine till the latest Sonos Update. When starting up TV, the ARC outputs sound, then 2 seconds nothing, then 1 sec sound, then nothing ,… etc. This is quite annoying for a 3K setup… it has nothing to do with cables, only solution which works so far is turning off electricity for 10 seconds… i can still return the ARC to the store but rather have a solution or fix instead.

2
K
3 years ago
B
Bayou Boy AlaContributor I
asked in Home theater

Sonos + One Sl + One Sl

Which is the better set up with the Beam, stereo or surround sound 

4
B
3 years ago
H
hkd300Contributor I
asked in Home theater

Sonos Beam sound drop outs

I have seen mentions in this forum of sound dropping out on a Sonos Beam. Many comments seem quite old and I am wondering if I am missing something.I purchased a Beam this Summer. From fairly early on I experienced sound drop outs.I replaced the HDMI cable (running from ARC on Sony Bravia XBR800H - also brand new this Summer).No success.I also ended up forgetting about the Apple TV 4K and just running directly from the TV to the Beam hoping that would simplify things and help thingsNo success.It seemed to be happening less but after a few weeks it’s back to happening many times in every show we watch. As others have noted, it’s driving me nuts.I had imagined moving all my 3 other screens to Sonos but at this rate I have no confidence that it’s reliable, which is such a pity since I respect the seamless experience. If anyone in this community has more recent advice on what I can try that would be greatly appreciated.

5
T
3 years ago
S
sharitContributor I
posted in Home theater

Sonos Beam disrupts the TV picture periodically with black out of TV

Sonos Beam disrupts the TV picture periodically with black out of TV. The TV and speaker will be working well and then the TV will have two black outs where picture goes away. Between first and second black out the sound gets distorted. If we disconnect the sound bar TV works perfectly.  We replaced the HTMI cable and still have the same problem.

2
controlav
3 years ago
J
jmb0501Contributor I
asked in Home theater

Sonos Arc switches to TV speaker

My Sonos ARC has been playing fine. However, occasionally when I turn off my system (TV & Cable Box) and later turn it back on I only get sound from my TV speakers. I then have to disconnect (Unplug) my TV, Cable Box and the Sonos ARC for 30 seconds. When I plug everything back in and turn on the system I then get sound from my Sonos ARC. This happens about 3 times a week. My Sonos ARC is connected to  my Samsung Q7FD series TV via HDMI ARC. Any help will be greatly appreciated.

17
P
3 years ago
T
Tom_BPContributor I
asked in Home theater

Nothing is working - last effort before getting rid of it all

I have a Beam and 2 IKEA Symphonisk speakers. The Beam has been working fine for over a year without ever touching it connecting seamlessly to Apple Airplay on my phone, iPad or AppleTV. Then came the iOS14 update.Since then there is only problem and the speakers became dust collectors only. I’m at the point to throw them out all together and opt for another system.Here is what I have now and what I have done trying to connect them all:-Iphone11 with iOS14.1 and iPad with iOS14.1 I use Sonos S2 app on the phone. -Beam and 2 Symphonisk on Wifi, but unable to connect to them through the app. I’ve already reset the router twice, worked a bit then unable to connect again. I reset S2 app. -I sign into the S2 app but my system is not recognized. Blank and not highlighted. Then I click on “Select product” but it just searching for nearby products for over 5 min. I’m standing next to the speakers all plugged in. This is the same whether I try to log in as join existing system or set up new. BY

9
T
3 years ago
C
cpw1976Contributor I
posted in Home theater

Sonos Arc volume levels different across TV and streaming services

Hi,I have recently purchased a Sonos Arc and Sub (Gen 3).  I notice that the volume level is significantly different between services (TV, Netflix, Youtube).  For example:When watching TV, I need to have the volume very high (60% - 70%) to hear it well.  the volume level through on the native TV is much louder than through the Arc.  When I turn on the TV the volume jumps up to a good level for a second then drops to the level that I’m talking about.  It’s like it tried to set at the right level then something happens.When watching Netflix, the volume level still need to be Approx 50% but is louder than the TVWhen watching YouTube, volume is very loud (what I expect) and only need to have it at 10% - 20%.  No need to have it anywhere near half as it fills the room.  This is the kind of performance I’m expecting with the new Arc and comparable to my old Bose soundbar which was consistently loud and high quality across all services.I am connected via eARC from a new, 2020 LG OLED 65inch C

1
Rowena B.
3 years ago
M
MoorhoundContributor I
asked in Home theater

Sonos Move wont play TV sound theough Beam but all other music is fine

Weird issue… just got a Sonos Move… plays fine for all music sources as a group… but the Sonos Move singularly won’t play TV sound but beam and all other (P1 and P3) play fine

1
Rowena B.
3 years ago
J
John TropeContributor I
asked in Home theater

Directional HDMI with the ARC

When connecting a directional hdmi cable between the tv’s eArc port and the Sonos Arc, which direction should the arrow go? Towards the tv or towards the arc? My first thought was that the sound goes from the tv to the arc, but someone told me the opposite. Just looking for clarification. Thanks.

1
melvimbe
3 years ago
A
Asa UrbanoContributor I
asked in Home theater

My sonos sub is not playing music while connected to my beam.

Hi All, I connected a new Sonos Sub to the beam in my room and the sync went well until I turned on the sub from my app. The buffer is not playing any music, any idea why? Is it related to a defect on the product or my wifi connection?Any help is greatly appreciated. 

3
Simon B
3 years ago
R
Rfed0213Contributor I
asked in Home theater

Sonos Arc - Switching back to TV Audio In - a few seconds after playing music from app

When I play audio on the sonos arc through the app, or ask Alexa to play a song, it plays through the arc for a few seconds and then switches back to the TV Audio In status in the app.  My TV is off, so TV sound is not actually coming through the Sonos. Set upI am using Xfinity X1 box, which is connected to an HD Furry Arcana eArc adapter, which then connects to both the TV and the Sonos.  Wondering if this is my issue? Any ideas? 

1
Rowena B.
3 years ago
N
nimanContributor I
asked in Home theater

Sonos playbar with projector

I want to change my TV and get a projector instead. I am using apple TV as the input to the projector. my Sonos playbar however will be at the other end of my livingroom in front of the screen. whats the best way to connect the playbar to the apple tv or te projector beside crossing an optical cable across my living room?

1
Rowena B.
3 years ago
M
ManikcContributor I
asked in Home theater

Wifi not found for Beam

I am having issues connecting beam with my wifi. I have been using the same wifi with beam for more than 6-7 months and no problems. But all of a sudden, I can't access the Sonos through app and the app is all grayed out giving error that no network connection. I tried restarting beam, router and factory reseting it many times, but for some reason app can't find the wifi. I also reset the app but still no success. 

1
Airgetlam
3 years ago
P
philmcareeContributor I
asked in Home theater

Sound cutting in and out on surround sound for music but not tv

When I set up my two Play One SLs as surrounds with my Beam the sound cuts in and out when playing music from any source however works fine when watching the tv. Sonos Support suggests that this is a network issue and I should put my router into Bridge mode as I use a Google Wifi mesh network.Has anyone else had a similar issue and managed to resolve it? Many thanks,Phil  

1
Simon B
3 years ago
K
Ken.OathContributor I
asked in Home theater

Sonos Arc sound cutting in and out.

I have a Sonos Arc paired with a gen 3 sub and almost since the day I bought (2 months ago) it the sound randomly cuts in and out. Sound on for 1 sec, off for 2. The only way I've found to resolve this is powering off the Arc and back on. There's no common them I can pinpoint as to why or when this happens. It's connect via e-arc to a 2020 Samsung Q90t. I've run the diagnostics report 1811475585. Please help me fix this once and for all. 

1
Simon B
3 years ago
I
ItaiContributor I
posted in Home theater

Sonos ARC disconnecting from TV.

Hi,My new Sonos ARC is connected to HDMI ARC TV input.When Switching from music to TV I get the following message:Connection Issue We’ve detected an issue with your HDMI connection. We’ll help you fix it.After selecting Fix it I get the following message:A device is interfering with the HDMI connection. Disconnect any other home theater products, the try again.Only after I disconnect the cable box, running the Fix it works (until the same thing happens again)

2
T
3 years ago
F
fozzy16Contributor I
asked in Home theater

Sonos Arc won't play Sonos Radio

I have had a Sonos Play 1 for some time and have had no problems playing Sonos Radio.  I have just bought a Sonos Arc which is connected to my home system. I can still play Sonos radio on my Play 1 but when I try to play Sonos Radio on my Arc I get the following messages: “Unable to play the radio station” or “Unable to play “Name of Station” - the associated account was not found in your Sonos system”.  I can play radio on the Arc via other streaming services like Tunein but Sonos Radio will not work.  Please advise how to resolve. 

5
L
3 years ago
G
gjc1000Contributor I
asked in Home theater

Arc stops working with TV , was working fine

My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio. I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.TV: LG 65UH7700Sonos Arc+subnothing else attached to the TVThis seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?

56
J
26 days ago
S
staypuffstedmanContributor I
asked in Home theater

Can I connect a peloton bike to a Playbar

I have a Sonos Playbar approx 3 years old, is it possible to connect this to a peleton bike?

3
L
3 years ago
S
Stephen25Contributor I
asked in Home theater

Cannot connect to Sonos Beam from Spotify

Hi, Just bought a Sonos Beam 2 weeks ago and I still don't manage to connect from the Spotify app. I can see the Sonos Beam in Spotify listed as device available but when I click on it, it displays "Connecting..." and nothing happens. I called the Sonos support submitted the diagnostic report but they did not manage to find out the issue until now. Does anyone have an idea what could be the problem? I am just thinking to return it and ask for a refund. It just sounds like a big joke to me for the price we pay to have a so painfull experience of hours and hours just to connect from a phone whereas it takes just some seconds to connect in bluetooth with the cheapest speaker. Stephen

5
Rowena B.
3 years ago
I
iam1337Contributor I
asked in Home theater

Sound drop outs with Sonos Arc

Setup:LG Oled B8 65 2x Sonos Play:1 1x Sonos Sub 1x Sonos ArcHi,My Arc is connected to the TV via HDMI Arc. All devices are connected to my router via wifi.The sound works fine with music, but when watching Movies on Netflix, Amazon Prime or from my Plex Server (with the tv apps and a shield tv) the sound drops out for some milliseconds and gets back afterwards. I guess it’s a problem with 5.1 sources?This happens quiete often and is really annoying. Is there something I can do to fix this?My diagnose id: 45732140. Thank you!

1
Rowena B.
3 years ago
Terms & ConditionsCookie settings