Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,428 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4699 Topics

M
mcconaghypropertiesContributor I
asked in Home theater

Combining 2 systems into a single system

12 x Sonos One SL speakers split into two levels, 7 on one level and 5 on the other.  I set them up as one single system and somehow now they are split into two separate systems with 2 separate playlists?  How can I combine them back into a single system without having to factory reset each speaker I want to join back into the main system?  They are installed in hard to reach spots.

1
controlav
3 years ago
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tomkelly87Contributor I
asked in Home theater

Constant issues with Arc plus Sonos One SL

Hi there,Please forgive the spelling above! I am having constant issues with my arc and surround from my SL’s.  I connect it the arc and then the SL’s and there are constant issues. Sometimes they work sometimes they don’t. Then they connect for surround then the app doesn’t recognise them. It’s been a pretty painful experience so far to be honest! Another strange issue is that I can only connect my system when my phone is on the 5G band of my router and the app is on the 2.4G. If my phone is on the 2.4G the same as the Sonos then it’s doesn’t work. I’ve tried connecting one speaker to my router. I’ve tried re setting everything and starting afresh probably 50 times. I’ve read threads and gone through everything on the Sonos help and advice.  Does anyone know how to fix this? All I want is my arc to work with the SL’s as surround!  Very much a first world problem but a frustrating one nonetheless! cheersTom  

1
Annazel S
3 years ago
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jeffp1957Contributor I
asked in Home theater

Connecting/Syncing Beam to Bose Soundlink 2

Is there any method to connect/synch up my Sonos Beam to my Bose Soundlink 2 so they are synched up and can both play TV/Pandora????

1
Annazel S
3 years ago
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Christy1990Contributor I
asked in Home theater

Cant set up beam surround with symfonix

Hi everyone, we have a Sonos beam which is set up to our tv through the arc connection- works fine. Then we have two more Sonos speakers from IKEA- Symfonix. One is the lamp and the other is the bookshelf. They have all been set up and connected to the Sonos S2 app. When I go on the app onto the beam and try and set up surround sound (all speakers are on and connected to WiFi) it says- two compatible speakers are required...  are we doing something wrong? All speakers are connected on the app and so should be compatible? I can’t work out why it won’t work?Thanks in advance, Christy. 

3
Paul A
3 years ago
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cirrusContributor I
asked in Home theater

sonos beam set up without app.

Have just puchased a sonos beam purely for TV improved audio. How do I connect through a hdml port on my tv without the app. The app will not download through my i-phone. 

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Paul A
3 years ago
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StuffuTrending Lyricist I
asked in Home theater

Sonos Arc audio format questions

HiTrying to figure out how to get the best out of the arc and have a few questions.My Samsung TV lets me choose between PCM or Dolby Digital as audio format. From what I understand is PCM 2.0 stereo, so I should choose Dolby Digital instead?Also, when support for LPCM arrives, I still have to use Dolby/PCM since the TV doesn’t support LPCM, even if Apple TV supports LPCM? Meaning, is the tv a bottleneck here?Last, is bitstream an option as a possible update to the Arc in the future?thanks!

2
Krishma M
3 years ago
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D OranContributor I
asked in Home theater

Beam Connected to MAC using Optical link - connection and volume control

I recently got a Beam as the speaker for my MAC, from which I play both music and Movies.The Beam is connected through the HDMI->TOS cable into a Thunderbolt hub’s SPDIF port.I have two problems, one an annoyance, the other more serious:I can’t control the volume through the MAC volume controls. Only the volume slider on the Sonos S2 Controller app can change the volume. After sitting idle for a while, the Beam reverts to the first item on my Sonos Favorites list and no longer is set to output through the “TV” music source. I have to manually go to the Sonos controller App, right click on the “TV” source, and select “Play Now”Any clue on these two problems?

4
106rallye
3 years ago
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B BContributor I
posted in Home theater

Issue with Sonos One SL not showing up in application.

I have 4 Sonos One SL speakers in my house.  For the previous 11 months, everything has worked great.  Starting last month we can only see all the speakers on my android phone and the app on my Imac.  My wife is not able to see or control any of the speakers on her android phone.  We have uninstalled the app and reinstalled the app on her phone.  I have unplugged and restarted all of the speakers. Any ideas?

1
Paul A
3 years ago
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StuffuTrending Lyricist I
asked in Home theater

Arc issues with no sound in some apps on Apple TV 4K.

Hii decided to switch my old playbar to an Arc. While impressed with the sound I have issues with some streaming apps doesn’t output any sound at all. It’s now disconnected and I am currently using the TVs built in speakers.The Arc is connected to a Samsung UE55KS8005 to its HDMI ARC port. I mainly use an Apple TV 4K to stream content. Now to the strange part. Some apps, like Netflix and Disney+ is working as expected. As well PlayStation 4 and raspberry pi. But some apps is streaming video but no audio. For instance, a Swedish public tv app SVT Play. A friend has the exact same setup and it works at his place, except the TV that is different.It’s strange because I would believe that the Apple TV outputs audio in the same way for all apps. The only way to get the sound from those apps is through airplay but that’s a workaround I’m not that interested in.Anyone have a clue on how to fix it? I would deeply appreciate a solution to this so that I can enjoy my new Arc. thanks in advance! e

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Paul A
3 years ago
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TurleyweContributor I
asked in Home theater

Sonos Beam cuts out

My Sonia beam tv audio regularly cuts out with my Samsung tv. Diagnostic number is  

2
controlav
3 years ago
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JessealfredoContributor I
asked in Home theater

Sub and Speakers won't configure to my new Arc.

I replaced my Bar with an Arc. Now the sub and speakers won’t configure, I’ve already tried rebooting everything, it didn’t help.

1
Mark P
3 years ago
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Sonos in TexasContributor I
asked in Home theater

Can't add PLAY 1 as right surround

My right play1 speaker is not being recognized for surround sound setup. I have a playbar, sub, and (2) Play1 speakers. I can set them up individually, and as a paired stereo set. But when trying to add as surround - the right speaker isn’t being recognized. the only time I got it to work as surround was when I had a wired connection with the Sonos boost. When I unplugged and moved back to its location - same problems as noted above. Looking for some advice or help please Diagnostic # 88499131

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Mark P
3 years ago
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GilzContributor I
asked in Home theater

Atmos not working on Sonos Arc

Hello, I’ve recently upgraded to a new Sony Atmos eARC HDMI capable TV and Sonos Arc but am not getting the Atmos logo in Now Playing? TV is Atmos ready, Disney+ identifies output from TV app as Atmos, Sonos Arc is connected to eARC HDMI output, TV settings show eARC is active and outputting DD+ audio. I’m stumped. Any help greatly appreciated please. 

2
G
3 years ago
J
jwctTrending Lyricist I
posted in Home theater

two wired Sonos products and WiFi

Hi all,Just wanted to share recent observation. For about a year Ive had a playbar, sub and several ones around my home property for a while. The playbar was ethernet hard wired into wifi router, all other sonos kit with wifi enabled. The tri-band (2.4/5x2) wifi router is ASUS (configured as a simple Access Point) ethernet connected into a business grade VDSL2 broadband modem, which also is where DHCP is enabled. Everything worked fine.An arc was added a couple of days ago. From that point, started to get real issues with internet / home network e.g. very slow, random internet connectivity, wifi drop outs, even every few seconds, from all devices, both wired and wireless. First reaction was either modem or router issues, spent several days trying all the usual checks, changes, even rebuilt the entire network from factory resets. No change at all. The router syslog reported a very large number of what looked like conflict issues. By chance I disconnected the playbar from hard wired ethe

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Smilja
3 years ago
R
RossihContributor I
asked in Home theater

Updating sonos beam

We cannot get our new beam Sonos speaker to work and cannot work out why. We have tried all the things listed in your support pages and get the error 30 message every time. I have tried on a number of devices, reconnected the internet, phone, speaker etc. Still no luck and 4 others have tried with their devices and they cannot get it going either. we would really appreciate some support with this ASAP. Thanks    

1
Airgetlam
3 years ago
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EscapedContributor I
asked in Home theater

Atmos Jack Ryan Firestick - clicking noise

Hi a newbie here and to Sonos. I recently, last week, took delivery of an arc, sub gen 3 and two ones.On music and 5.1 they sound fantastic, I am very impressed…..BUT listening to Jack Ryan with Atmos, there are regular clicks, three at a time….there does not seem to be much atmos content to test out the system. TV has ARC but not EARC, The fire TV shows atmos. Any suggestions welcome 

2
E
3 years ago
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benaaaaaContributor I
asked in Home theater

18.6tb of data down.

I have 9 Sonos devices connected and have what I think is my beam chewing up a tonne on data.it’s used for tv via arc connection so not much streaming of music but currently showing 18tb down and 493gb up over a few weeks.It’s not constantly playing music but audio from the TV. I use sonos app daily and it’s not playing audio or using any services.  what could be causing this?

1
B
3 years ago
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cougcoolContributor I
asked in Home theater

Arc clips when used with Samsung Frame

I have an odd issue , every now and then the sound from my arc clips, I don’t notice it from the other speakers sl’s or the sub and it only occurs with my TV . The TV is a 2020 samsung frame . I changed all the HDMI cables to 2.1’s , When it happens if I switch to streaming it goes away . TV audio is set to auto. the only way to make it stop is to unplug the ARC . and again it is very random . 

1
Airgetlam
3 years ago
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yuvalfrrAvid Contributor I
asked in Home theater

Sonos Beam not sounding in both sides.

Ok so I just purchased the beam. Very happy with sq considering size and price. But I do have a problem. When listening to music for example you will hear the center and left side of the speaker. The right is simply non existent. Could this have to do with my asymeyric living room? Where the beam is at, on its left around 12 inch space there is a wall, but on the right side (non existent side) there is open space. Be aware I didn't true play the system yet. Waiting for lock down to end and bring a friend with iPhone. Thanks

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Mark P
3 years ago
B
Benkenobi90Contributor I
asked in Home theater

I lost my 2 Play 1.

Hi everyone I Lost my 2 play 1 on my network today…They are connect by WiFi, and when i try to reconnect them it doesn't work…I have another device (one SL) which IS still on my WiFi and works.I've tried to reinitiate them but unsuccessfully. It appears when they are directly connected with LAN but they don't work on wifi… Do you have any ideas ? Best regards Benjamin 

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Mark P
3 years ago
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dansmith21Contributor II
asked in Home theater

No noticeable surround effect from Arc.

I recently bought/installed a Sonos Arc, connected via HDMI to a Sony X900H TV.I’m generally quite happy with the sound quality, but was disappointed that I didn’t hear any noticeable surround effects. I hear a bit of left-to-right movement, but nothing front-to-back. There are no obvious configuration problems—I’ve confirmed via “About My System” that it’s getting a 5.1 signal (and Atmos when available); I’ve run Trueplay tuning.Some reasons I might not be noticing surround effects:It’s not going to work in my room, due to wall/ceiling dimensions or furniture configuration. I’m doing it wrong. Need to find & tweak a setting somewhere or do tuning differently in order to make it work. It’s one of those illusions where you don’t experience it until you stop thinking about it. It’s subtle, but I’ll notice it eventually. I’m expecting too much. A soundbar is not a surround sound system, and isn’t going to sound like one. The advertising about a multi-dimensional soundstage is mostly j

9
Airgetlam
3 years ago
T
TrixtaContributor I
asked in Home theater

Fetch TV to Sony Bravia ATV3 TO Beam + Sonos Ones

Hello,I recently bought a Sonos Beam and two Sonos ones as surround speakers.The beam is connected to my Sony Bravia ATV3 via the ARC HDMI port and my Fetch TV is connected via HDMI port 2 If I play YouTube or Netflix straight from Sony TV, I get surround sound via the Sonos. However,  if I try to play the same content now via the Fetch TV device,the content only plays on the beam speaker. There is no surround sound from the Sonos Ones. The Fetch box has dolby 5.1 enabled on its audio settings but doesn't play its content via the TV to sonos in surround.I have also tried to get the Sonos beam connected via the optical connection to the TV but that didn't make any difference. I was told that the HDMI via ARC offers the best sound for the beam /Sonos One.Do you have some advice on how to the Fetch TV box working in surround sound? 

4
T
3 years ago
B
BrodoContributor I
asked in Home theater

Left surround disconnecting when phone connects to 5g wifi network.

Oddly enough, either the sub or left surround disconnects when my phone running the sonos app connects to the 5g wifi network instead of the 2g one. Anyone faced something like this before? Would really like to be able to use my 5g wifi lol.

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Rowena B.
3 years ago
H
hunteroContributor I
asked in Home theater

Sonos ARC surround system without WIFI

Hi Sonos community I have a poor/zero wifi connection in my room and wanted to connect with a wired system. Pleast let me know if this is a possible set up for the Sonos Arc surround package. The situation is: I have a wired ethernet connection/port into my room from the router in the main house. Plan:Convert this singe ethernet port into multiple ports with a switch e.g. TP link TL-SG105Sonos ARC connected via ethernet to swtich, and ARC HDMI To TV Hisense N7 series (which is also connected to router via the switch)Connect Sonos Sub and SL One to Sonos ARC network WITHOUT wifiPlay TV with this Sonos surround system  I understand i wont be able to control Sonos wireless e.g. on mobile app for music purposes which is fine as this is temporary until i move into a home with better wireless setup.  A wifi range extender wont work for my room.Looked into a mesh network but my room almost gets almost zero wireless connectivity so not sure if this will work. Spoke to someone about another wir

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106rallye
3 years ago
K
KradTrixveraContributor I
asked in Home theater

Sonos going in and out during videoplay

Sonos arc been having problems just recently. It would skip every minute or so with a silence and have the sound back on again. It’s very frustrating. I’ve changed channel and submitted a diagnosis. Number is 326850152. Please someone help resolve this issue. 

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controlav
3 years ago
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