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Nateuzunkaya
Contributor I
October 26, 2020
Question

Unable to get Atmos signal on Samsung QN65Q7FAM

Hi there. First of all thank you Sonos for making this incredible soundbar. We are in love with it. I think I know the answer but I wanted to make sure. I have my Sonos Arc soundbar and I connected to hdmi arc. I have tried everything but couldn't get it the Atmos. We only get 5.1.  I bought the new Apple tv 4k as well and there I can get Dolby Vision but still no Atmos. I'm afraid my tv is not compatible. But why have the ARC connection then? Thank you all very much for the help.

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11 replies

UKMedia
UKMedia
October 26, 2020

Hi

I had the same issue with my 4K LG tv not passing Atmos through to my Arc.  I got around the issue by using the Arcana product from HD Fury https://www.hdfury.com/product/4k-arcana-18gbps/

Remember: Sometimes Red Wine helps :)
    NateuzunkayaAuthor
    Contributor I
    October 26, 2020

    Hi

    I had the same issue with my 4K LG tv not passing Atmos through to my Arc.  I got around the issue by using the Arcana product from HD Fury https://www.hdfury.com/product/4k-arcana-18gbps/

    Thanks. Does it work with tv's native apps like Netflix?

    UKMedia
    UKMedia
    October 26, 2020

    Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

    Remember: Sometimes Red Wine helps :)
    NateuzunkayaAuthor
    Contributor I
    October 26, 2020

    Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

    How about Apple tv?

    UKMedia
    UKMedia
    October 26, 2020

    Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

    How about Apple tv?

    I don’t know if you can access Apple TV via a set top box?

    Remember: Sometimes Red Wine helps :)
    NateuzunkayaAuthor
    Contributor I
    October 26, 2020

    Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

    How about Apple tv?

    I don’t know if you can access Apple TV via a set top box?

    I have the Apple tv device. I can get the dolby vision on that one though. Honestly I'm about to give up. Spent way too much money on this thing. It's not the end of the world. Dd+ is enough for me

    UKMedia
    UKMedia
    October 26, 2020

    Unfortunately not.  I use SkyQ and Amazon Fire TV through a splitter before the Arcana, so now don’t use the built in tv apps

    How about Apple tv?

    I don’t know if you can access Apple TV via a set top box?

    I have the Apple tv device. I can get the dolby vision on that one though. Honestly I'm about to give up. Spent way too much money on this thing. It's not the end of the world. Dd+ is enough for me

    You will notice a huge improvement in the Audio but there’s not a huge content out there at the moment.

    Remember: Sometimes Red Wine helps :)
    NateuzunkayaAuthor
    Contributor I
    October 26, 2020

    If I can plug and play hdfury that would be great but what else do I need to get? I already have the newest apple tv that supports atmos. You think I need firestick?

    NateuzunkayaAuthor
    Contributor I
    October 26, 2020

    Here looks like this guy is using his Apple tv https://streamable.com/4q41hy

    UKMedia
    UKMedia
    October 26, 2020

    If I can plug and play hdfury that would be great but what else do I need to get? I already have the newest apple tv that supports atmos. You think I need firestick?

    Sorry but I’m not the best person to ask about Apple TV as I don’t use it.

    Remember: Sometimes Red Wine helps :)
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