loosing signal - sound is switching from Tv Speakers and beam every 2 seconds

2 replies
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Hello,

My beam worked well for more than a year. Suddenly the sound is switching from Tv Speakers and beam every 2 seconds.

I installed the last version of the firmware. And nothing changed.

Does someone has an idea about what to do?

thank you

Sonos Beam

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Ken_Griffiths

Try fully powering off both the TV and Beam for 30-60 seconds or so ..and power them back on and see if that fixes the issue

Airgetlam

‘Fully powering off’ in this case means unplugging from power, not just using a remote or a power button to turn off a device.

Bruce

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