Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,643 Topics
  • 25,294 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4643 Topics

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WayneStaContributor I
asked in Home theater

change of wireless network issue.

I have a sonos arc and a subwoofer that I wanted to move to another wireless network in my network. Same hardware, same access point same firewall same switch just a new wireless network. To make sure I had the password correct I connected my cell phone and it connected OK and then I moved six Alexa devices and nine other devices to this network without a hitch. I go to change the Wi-Fi network on my Sonos and six times. I’ve tried six times I get an error that it cannot connect to the network. What’s even pissing me off? Moore is now I can’t go back to the original network because it says that it can’t connect to it either. I hoping somebody here can give me some insight without a flood of misdirection because this is the stupidest bunch of bull I’ve ever seen. I’ve even tried moving my cell phone to the same network that I’m trying to add the Sonos to and that also didn’t work. Now I have the Sonos app asking me to restart the devices and restart my firewall. Now that I’ve knocked my

3
Corry P
2 months ago
terriblybritish
terriblybritishContributor II
asked in Home theater

Delay question - Beam (gen 2) set up as PC speakers, with pair of Era 300s as rears

Hi everyone, I recently acquired a Beam (gen 2) that is to be hooked up to a PC set-up as its speaker. I have a pair of Era 300s that I want to link to it as the rears. I bought the Beam to avoid the delay issues that the other Sonos line-in speakers experience, in the context of a gaming/AV use case. The Beam will be connected to my monitor via the HDMI 2.1 connection, with a HDMI 2.1-ready cable, and the monitor connected to the PC tower also via a HDMI 2.1 connection with a HDMI 2.1-ready cable. If relevant, I do have other Sonos products active in the property (2x One SLs, Sub and an Ethernet-connected Arc) - which are currently in their own group in the app. With this in mind, my questions were: 1. If I grouped the Beam + 300s in the Sonos app, would the 300s use the 'internal' group network created by the Beam and also share the same zero/near-zero latency the Beam would otherwise have if it was by itself? 2. Would there be any confounding issues if the Beam was connected to my r

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terriblybritish
1 month ago
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JensenDouillardContributor I
posted in Home theater

Why are my surrounds SL muted when connected to beam

When my SLs are in separate groups they work alright but they’re not collectively working together, so I can pick and choose which speaker I’m listening to which is annoying. I want them to be all in the same group so I can true tune them but when I try my SLs get super muted and staticy. I don’t know what’s up

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Stanley_4
1 month ago
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TrentBContributor I
posted in Home theater

Audio set up question

We have the Playbar and 2 Play 1 speakers set on the same room, but when we watch TV, the audio is terrible because the talking only comes from the playbar and the background sounds come out of the Play 1s.  Watching sports is especially awful because all you hear is the crowd, not the commentary. How do you change it so the Play 1s play the speech and not just the background noise?

4
Airgetlam
1 year ago
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want-it-to-workContributor I
asked in Home theater

Ray with 2 era 100's and mini sub - echo

when watching movies it sounds like there is an echo and reverb. it does not sound right. how can I get this to work properly? 

3
W
8 months ago
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Paddo42Contributor I
asked in Home theater

sub no longer powers up

My sub won,t power up.  No light and is listed as missing by the app.  Tried different power outlets, leaving unplugged overnight etc. Any hopes here or is it dead?  If so that’s pretty poor for an expensive device only a couple of years old.

2
P
1 year ago
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bad1stxperienceContributor I
posted in Home theater

Why is the first time authorization email system broken?

First time user/buyer, first time poster.  Livid at support right now!!!I’m having a very bad first experience with setting up a Beam.  Setting up an account? Cool.  Click on a verification email?  Cool.  Wait, why didn’t it verify?  Why is it not seeing the Beam?  Why is support  going through the same troubleshooting I already did twice?  Wait, why is the email verification link already expired under the hour timeline you quoted?Why is everything broken about this process?  Why is your tech insisting on connecting ethernet directly to the router, even though it is connected to a dummy ethernet switch?Why are you so bad at first impressions? I’m livid, not feeling heard, and think I made a mistake paying more for a Sonos sound bar.

4
B
3 years ago
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SLS007Contributor I
posted in Home theater

Sonos Arc cuts out at the same time EVERYDAY

HelloI have had an issue which I had reported to Sonos support a couple of times.  This evening after making a change, I have found the source of the problem.I have a Sonos Arc, Sub and 2 x Sonos 1 surrounds connected to a Samsung QLED TV. Each evening when running any sound source, TV or music it would cut out everyday at EXACTLY 8pm. I cannot for sure say when it started, but it has been happening for a while now.Tried all the all the things support ask you to do; reboot, change wireless channels, submit diagnostics etc. and none of this worked or was conclusive.Today I noticed in the Sonos App that everyday at 8pm Sonos updates my music library which is located on a NAS drive. Therefore I set it to update at 4am and no more cut outs at 8pm!  Problem (sort of) solved.If anyone from Sonos support can tell me:Why this happens Why a diagnostics report would not show this (i have submitted them on each support call minutes after it happened).I’ve not seen any other posts with this soluti

4
buzz
2 years ago
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Mestepe00Contributor I
asked in Home theater

sonos arc reading multi channel pcm

Hello my Sonos arc within the last month started reading multi channel pcm instead of dolby digital 5.1.  The sound quality is not as vibrant as with dollby digital since day 1 of owning always read DD.  I have a Sony A80j arc sonos sub and 2 surrounds hooked up with sonos amp.  Not sure if an update has caused this problem or if its an apple tv problem but weird since it has always read DD.  Any insight would be greatly appreciated.

1
G
11 months ago
K
Keith_BContributor I
asked in Home theater

Multiple speakers throughout the home

I am currently building a house and in the basement I have ceiling speakers. I plan on using an Amp to power those, add a sub, SL One (2), and Arc. I currently have a beam and I want to add multiple SL One’s throughout the rest of the home.  Will it be possible to listed to music on the One’s while still operating the home theater in the basement without cross contamination?

3
melvimbe
3 years ago
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BpeppinContributor I
posted in Home theater

arc has disconnected from TV

Have been using the arc on my sony TV for a year. All of a sudden it won’t let TV sound come through. The TV says it’s connected to external speaker. When I unplug the hdmi it goes back to TV audio.  Then when I plug it back in it goes to external speakers but no audio will come out of arc. I can play music from Sonos app on arc but no tv. When I hit the up and down on my TV remote the arc status light does illuminate. Please help. Diagnostic number 815805473

1
UKMedia
2 years ago
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w3edsContributor I
posted in Home theater

Home Cinema surrounds and stereo pairing

HiI’m sure this has been asked before but I have trawled through and cannot find a definitive answer.I’m about to buy Arc, Sub 3, 2 x SL’s in a large room 8mx8m and it’s our main room so when we want to listen to music, I want the home cinema to enable the best possible outcome. The two SL’s will be all the way across the other side of the room which firstly I hope will work well as surrounds for the cinema.When we want to listen to music, I’d like some recommendations on how best to do this please.My personal view is that I’d like the two SL’s to form a stereo pair and the Sub 3 to provide the bass. However, after reading other posts I’m concerned that this isn’t ideal. Can I ‘group’ for specific uses that I can swap between easily when I tell Sonos what I’m doing i.E. use the voice services to form the groups automatically as needed.I’ve read that this is possible however when Pairing and Un-pairing you lose the Home Cinema Trueplay settings? Is this true.Any recommendation please wo

3
Ken_Griffiths
1 year ago
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SlashformayorContributor I
asked in Home theater

Sonos SL losing connection

So, i bit the bullet and replaced by Sony N7200W for this wireless Sonos setup during the Black Friday event. Sub is still on back order, but i have the ARC and 2x ONE SL’s.I cannot tell you how unbelievably annoyed i am at spending what i have on this Sonos setup, only to have nothing but problems since day one! I want to get the rant out of the way;The app is just trash.The cable length for the SL’s is too short, i mean they are supposed to be surrounds, who the hell has sockets underneath their sofa?!ARC has no HDMI output other than a 1080p screensaver? For £800 i am absolutely blown away that this cannot output anything other than a screensaver, and actually if i had been aware of this then i most likely would have not bought it!Pairing these units is a bloody nightmare! Let me ask who the hell thought it was ideal to require the connect button on the back of the speaker to be held in while the power is cut in order to reset them? Surely just holding the connect button in for 10 s

1
N
3 years ago
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SteffxContributor I
posted in Home theater

Play Fire TV stick audio to sonos playbar

Hello everyone. i must admit i am really fed up with my Sonos playbar. I have firetv stick setup and it’s playing on my tv and this Sonos doesn’t play the audio. I checked everywhere and I can’t fond anything. It’s 2021! Why is it so hard to figure this out? help please

1
G
2 years ago
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SetupLaQuintaContributor I
posted in Home theater

Set up 5.1 and multiple room music streaming

I just bought a new place and want to replace a Yamaha RX-A720 with 2 Sonos AMPS. I have 5 wired speakers for surround sound in the living room and 2 additional zones (1 outside and 1 in Bedroom). How do I set this up for surround sound and multiple zones. Can I stream music through the surround speakers.Thanks for your help. 

3
Corry P
1 year ago
M
MartynKContributor I
asked in Home theater

Sound dropping to beam

I have a LG TV connected to a Sonos Beam via the HDMI-ARC port.When I first turn on my TV or when no sound is on the TV for a while, normally due to the screen saver coming on, the Beam is reporting no connection to the TV and the volume is set to zero when I look at the Beam via the app.I have to press the volume up button every time for the Beam to re-connect to the TV and sound to be heard again.How can I get it that the Beam keeps its connection and volume level even when the TV is off or the screen saver has kicked in ?

1
G
1 year ago
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Lawnovak21Contributor I
asked in Home theater

speakers and sub turn on and off

Speakers and sub go in and out 

9
106rallye
9 months ago
A
andersmarcContributor III
asked in Home theater

Sonos system not working when not connected to new router

Just got new router: Archer AX50My system:Kitchen - 2xsonos one gen2Living room: sonos beam + 2xone gen2 + sonos subBedroom: sonos amp with 2 passive speakers and subWhen i first got the router last Friday, i was able to get the current sonos system connected to the router by plugging one of the kitchen speakers directly in with an ethernet cable, connect the current network to the new 5ghz network, then unplug the speaker back to the kitchen and job done.Now i woke up this morning and couldn’t see the system again, repeated the step with connecting one speaker to the router again (after completed the sonos app recommended with unplug, restart router and so on).So what do i do now, do i have to factory reset and setup everything again from scratch, or what would work?

1
A
3 years ago
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Kev9Contributor I
asked in Home theater

remote control

Just bought a Sonos Ray soundbar. Despite the assurances of the John Lewis salesman that everything would work with my new Sony TV - I can’t get the remote control to work.  My TV remote isn’t IR and the Sonos has no HDMI input - so am I stuck with no remote control facility?  It would be clumsy but do Sonos make a simple remote control? Not convenient to have to log into my phone and app just to change volume level!

3
buzz
4 months ago
M
Marcdavid1980Contributor I
asked in Home theater

philips 55oled855/12 and playbar not working together?

Hi. I can't get any TV-sound from my playbar. It is connected to digital out on my Philips 55oled855/12, but it is not working. Tv remote works on playbar, but no sound.It worked fine on my old Samsung TV but not on my new Philips. Any good ideas?

5
M
5 months ago
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Byrnes1985Contributor I
asked in Home theater

compressed dolby atmos over Arc from ATV4K

I have a 2020 Samsung qled with arc and I can only get Dolby 5.1 over arc and the Sonos website says I should be able to at least get compressed Atmos over arc. I’ve tried it all I feel and I’m stumped

13
B
5 days ago
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johenrikContributor I
asked in Home theater

Sub not working

I just got an arc and a sub and upgraded my system to S2. The Arc works great, but I don’t get any sound from the Sub. I have tried to disconnect it and connect it again (even did a factory reset) but no change. The sub is visible on my network and everything looks correct in the software, it is just that the Sub does not give any sound. The Arc however changes a lot when the sub is connected, it is like it opens up a lot more sound on the upper frequencies, but without the Sub too much of the lower spectrum is missing. Any idea? Did I get a broken Sub? 

4
N
3 years ago
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Haarby88Contributor I
asked in Home theater

Sonos Beam

Hello everybodyI am having a question, about this setup.LG TVSonos Beam, with EthernetSonos One SL, for surroundI am streaming, Viaplay, Netflix, HBO, disney.What is the best Way to do it, and gives the best Sound and experience. Chromecast or Apple TV ?And which port is the best for it, HDMI or optical ?

4
H
3 years ago
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Darren MillerContributor I
asked in Home theater

Inverse of Amp? Use both Beam and dumb speakers for TV audio?

I just bought a house that has existing in-ceiling dumb speakers, and I have a Beam. What I don’t have is $650 for an Amp (I just bought a damn house, I have negative money!). I don’t really need to connect the in-ceiling speakers to my Sonos system; is there a cheaper alternative that allows me to use the beam and the dumb speakers together just for TV audio?

2
Airgetlam
3 years ago
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TXTREME28Contributor I
asked in Home theater

Buzzing noise from Beam

WHY IS MY SONOS BEAM MAKING A BUZZING NOISE?? 

1
Airgetlam
3 years ago
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