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Marcdavid1980
Contributor I
November 25, 2023
Answered

philips 55oled855/12 and playbar not working together?

Hi. I can't get any TV-sound from my playbar. It is connected to digital out on my Philips 55oled855/12, but it is not working. Tv remote works on playbar, but no sound.

It worked fine on my old Samsung TV but not on my new Philips. Any good ideas?

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Marcdavid1980Answer
Contributor I
November 27, 2023

Thanks for your support. I have tried every possible setting and nothing worked. Seems like there is a problem with the TV digital out. Today I have buyed an hdmi arc/toslink converter and connected it to hdmi on tv and optical in on my playbar. It worked immediately. After almost two years of waiting it's nice to have the SONOS sound back. :-)

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5 replies

GuitarSuperstar
Lead Maestro
November 25, 2023

Check the audio settings on your TV. Set the Audio Out setting to the proper setting. Set TV Speakers Off and set the Digital Out Format setting to Multichannel. Do NOT choose the Multichannel (bypass) setting.

"Receive with simplicity everything that happens to you." - Rashi
    Marcdavid1980Author
    Contributor I
    November 26, 2023

    Thanks for your reply. I have tried the settings, but I still can't get any signal out of the TV. 

    GuitarSuperstar
    Lead Maestro
    November 26, 2023

    Try the Stereo (uncompressed) setting instead of Multichannel. Also be sure TV Autoplay is enabled under the Playbar’s settings in the Sonos app. And make sure the plastics caps have been removed from either end of the optical cable. Disconnect and reconnect the optical cable and listen for the click on each end.

    Are you using any external media devices?

    "Receive with simplicity everything that happens to you." - Rashi
      controlav
      controlav
      Lead Maestro
      November 26, 2023

      What source are you playing? The docs for this TV state:

      SPDIF output (DIGITAL AUDIO OUT) will be disabled when streaming Dolby Digital Plus content

      You might also need to adjust the SPDIF volume itself via Settings > Sound > Advanced > Digital out
      levelling

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Marcdavid1980AuthorAnswer
        Contributor I
        November 27, 2023

        Thanks for your support. I have tried every possible setting and nothing worked. Seems like there is a problem with the TV digital out. Today I have buyed an hdmi arc/toslink converter and connected it to hdmi on tv and optical in on my playbar. It worked immediately. After almost two years of waiting it's nice to have the SONOS sound back. :-)

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