Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,508 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4745 Topics

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Ross from AustraliaContributor I
asked in Home theater

No Dolby Atmos with LG Oled C2 and Arc

Hello Everyone, I have a 1 month old 65 inch LG OLED C2 TV. Today I upgraded my sound system to a Sonos Arc. I am reasonably HiFi literate but despite trying a myriad of different options recommended on this, and other forums, I cannot get the Sonos Arc to play Atmos sound. It will transmit at Stereo PCM. I have simply connected the TV to the Sonos Arc using the Sonos supplied HDMI cable. The connections are from the HDMI 2 (ARC) port on the TV to the HDMI Port on the Sonos Arc. The TV’s sound output is set to HDMI (ARC). I do receive Atmos sound on the TV (not the Sonos ARC) when I disconnect the Sonos Arc and play an Atmos featured Netflix show using the TV’s speakers. Does anyone have any suggestions or is this simply a bug in the LG software?Thank you,Ross 

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T
1 year ago
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alphamangoContributor I
asked in Home theater

Virgin v6 remote and Sonos

I’ve just set up my Arc, One SL speakers and sub.I’ve got the volume on the Arc working with my virgin controller, but the TV standby button is no longer working. Does anyone have a solution? Thanks

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A
1 year ago
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l3linkyContributor I
asked in Home theater

Mini Sub setup

Hi all, Received my mini sub this morning and I've fallen at the first hurdle, it will not connect to my Sonos system. Current setup is Beam (gen2) and two SL Ones.Plugged the sub in, solid white light. Go to the Sonos app, Settings > system > add product....and the app just cycles through the WiFi animation and doesn't find anything. I've still got the solid white light.I've looked at the WiFi, and there's no new device that shows up. So it suggests the sub isn't even finding the network?Any clues??    

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1 year ago
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Y2bradContributor I
posted in Home theater

HELP!…HD Fury Arcana + Sonos Arc = inconsistent TV audio

Set-Up: Panasonic GZ1000, Sonos Arc, Arcana, PS5, Nintendo Switch, Sony Blu-Ray UBP-700 I recently (and frankly, stupidly) bought an Arcana to pass through audio to my Sonos Arc in an effort to get full access to DTS capabilities. I was originally using a HDMI splitter for blu-ray, PS5 and Nintendo. But the Arcana didn’t like that. So now I have PS5 and Nintendo going straight to TV and Blu-ray passing through Arcana. (Bye-bye PS5 DTS) One of the benefits (loosely termed) of the Arcana is that it can relay TV sound through the port back to the Sonos. This worked in theory…but not consistently. Sometimes no audio. Sometimes only worked once i loaded up native Netflix app. If I go straight to PS5, no audio. But if I reset TV, load up Netflix, then switch to PS5 channel, I get audio. Clearly a handshake issue between the TV and the Sonos through the Arcana.  Essentially meaning I had to remove TV audio from the situation completely, and now I have TV audio going straight to the Sonos and

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Dean22222
1 year ago
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Monte03Contributor I
asked in Home theater

Problem integrating sub mini in existing home theater setting

Hello,I got yesterday my new sub mini and wanted to integrate it in my existing home theater setting consisting in a Playbase and 2 One SL.After setting up the sub mini to my WiFi, it downloaded an new firmware but when i tried to integrate it via the Sonos app in my exisiting setting i got an error message, when i retried it, the picture showed now 2 sub minis in my system but i still got the same error message. When i play music, the sub is not working.What can I do?Thanks for your feedbackBest regards,Marc

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1 year ago
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ClemdogAvid Contributor I
asked in Home theater

Sonos Arc + AppleTV + Samsung TV = No Dolby Atmos

My tv is a Samsung QN85QN90AAFXZA. It’s less than a year old and has eArc. Hooked up the Arc and 4K AppleTV but don’t get Dolby Atmos showing during playback in the Sonos app…  It reads “Multichannel PCM 5.1”Known issue?  User error?Any help would be greatly appreciated  Thanks! 

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1 year ago
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PaulT1120Contributor I
asked in Home theater

Arc 5.1 setup volume goes way up automically when streaming amazon music

I’m having an issue with the volume of the system going up way too high when playing a playlist and it’s the 3rd or 4th song on the list. It gets so high that I can’t leave music playing without having the phone in hand to turn it down when this happens. It’s gets so loud almost full volume but the volume setting stays same, just acts like somehow the content volume is changing. I have to skip song to fix issue. It happens every time. Anyone else with this issue? Im curious how to resolve this. 

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Mr. T
1 year ago
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dopmAnContributor I
asked in Home theater

PCM stereo only with PS5 and TCL C825 on eARC

Hello all, I only manage to get PCM Stereo with my setup when I’m playing.My TV settings are like this : ​​​​Digital Audio Out : PassThrough eARC enable My PS5 settings : Output Device - HDMI Device (Soundbar) HDMI Device Type - Soundbar Audio Format (Priority) - Linear PCMAll my devices are supposed to support PCM multichannel… Am I missing something ? Thanks for the help !

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1 year ago
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itsthomasTrending Lyricist I
asked in Home theater

Can I connect Sonos Beam via WiFi to my home network?

Hi,My Sonos Beam is connected via a HDMI cable to the TV. But my Router/Moden is at the other end of the flat and I cannot connect my Sonos Beam to the home network via an Ethernet cable.Now my question is: Can I connect my Sonos Beam via WiFi to my home network?Thanks

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1 year ago
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SchlagdogContributor I
posted in Home theater

How many years till sonos fixes the loud pop and shutdown with Atmos???

I see this problem has been reported for over a year and no fixes still. I can’t even listen to Atmos music on my appletv or use it to play atmos movies because of the super loud pop and shutdown. This has been a know issue since back in 2021. I read no fixes at all on the forum. Just tried to listen to a new Atmos Remastered album and it sounded like my Arc blow up then shut down. On top of that I’ve never heard a single sound come out of the top firing speakers on it using atmos on any other app that plays atmos.  At this point I’m unsure if the Arc even plays atmos content at all. 

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Corry P
6 months ago
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SimrocksContributor I
asked in Home theater

Sonos Beam Gen 1 stereo/Dolby digital issues

Good afternoon,Just purchased a refurb Sonos Beam gen 1 from Sonos to add to my old tv set-up.Have connected utilising the supplied optical adapter as tv doesn't have Arc. Other components include, Blu-ray, Amazon Fire Cube and Humax freesat box (HDR1100).My issue is that Freesat box only plays through Beam in stereo, even if broadcast is in Dolby Digital. Freesat box settings appear correct (Audio type stereo (only options right, left and stereo) & Digital audio out - multi channel). When playing apps via Amazon Fire Cube (Prime, Netflix or Disney Plus), the broadcast is in Dolby Digital.I thought this may have been a limitation of old tv, however, why would one play back in digital and one in stereo - same programme in Netflix via Humax is in stereo whereas via cube is in digital.Any help/guidance would be extremely welcome.Many thanks

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106rallye
1 year ago
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baillierossContributor I
posted in Home theater

best mount for Beam G2 under a v.slim Samsung TV

Hey all. I have just put a slim Samsung 43’ in the playroom and am going to place my Beam underneath it. Question is; which mount would you recommend for invisible cabling (my electrician would bury the cabling behind the wall)? I am between the Sonos mount, the Flexson and the Sanus… my main question is which would match this TV?  The TV is the AU9000 model Thanks in advance for reading and hopefully responding 

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1 year ago
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Jonescifer
asked in Home theater

sub sounds worse when positioned to the right

Sonos sub feels more pronounced from right side of it ( right frame). so I’m wandering why do I feel the bass less pronounced when standing to its left ( facing it) ?I have done auto tune and tried with and without it. Flipped the phase control to the other setting (than the auto tune set it to) and it was worse.so the autotune got it right.. Anybody had this “issue”?

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1 year ago
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manu1361Contributor I
asked in Home theater

Connecting Beam gen2 to BenQ projector via ARC

Hello there, need a little help finishing my setup.My setup includes:Sonos Beam gen2BenQ tk700sti eARC supported 4K projector I read a few articles online and follow the troubleshooting steps but nothing help.Running out of idea and would need some help. I went as simple as I could and ran an HDMI cable from the HDMI 2 slot of the projector to the Beam but the speaker won’t detect it for some reason ?

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1 year ago
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BrewcContributor II
asked in Home theater

sonos arc crackling when watching tv

Have had this setup since July and for awhile during some movies on cable tv HBO, Stars and others I will get a crackling through the Arc during voice parts. Doesn’t happen every time.  submitted a diagnostic with number 2050195451

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Corry P
1 year ago
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REDMOSQUITO75Contributor I
asked in Home theater

New Set up

Hi,Reasonably new to this, so please be patient. 😎I have just upgraded from a Playbar to the Arc, which obviously leaves me with what to do with the Playbar.Where the Arc now is I currently have 2 Play 3’s used as surround sound.However, in the room I am thinking of moving the Playbar to I have two ones.My question is am I better moving the Ones to match up with the Arc so that all the latest items are together, for best sound, or am I best leaving the 3’s where they are as I presume they are more powerful?the next question would then be if I set up the Playbar with the Ones, would that stop them from being able to play in Ulta HD on Amazon music, as the Playbar isn’t up to it?Hope this makes sense

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1 year ago
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Johnny82boyContributor I
asked in Home theater

my Sonos arc bar popped

My sonos arc bar made a loud popped sound and then I lost audio.. I had to remove the power cable and put it back in again to receive audio..but ever since the sound doesn't sound as good. Perhaps a speaker has blown or something. I don't know 

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1 year ago
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RiksaContributor I
asked in Home theater

Ethernet wiring and wifi simultaneously?

Hi! I’m trying to add a Connect Amp as surround speakers for Playbase. The problem is that my router is upstairs, i.e. nowhere near these devices. My question is can I wire the Playbase and Connect Amp via Ethernet cables to router 1 that sits downstairs but isn’t connected to the internet AND have the devices use router number 2 upstairs for wifi and Internet access? As far as I know, using the Connect Amp for surround speakers wouldn’t need internet access via the Ethernet cable, just the signal from the TV via TOSLINK. But then I could play music off the Internet via wifi when needed. Is this possible or a pipe dream? =D  

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1 year ago
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isaacchuaContributor II
posted in Home theater

Audio skips with new LG OLED C2 and new Arc+Sub+One SLs / Beam

Hello,I bought a new LG OLED C2 (OLED65C2PUA, 2022) and new Sonos products including the Arc+Sub+One SLs, and a Beam (Gen 2) for another room. The firmware for all the products have been updated to the latest version.However, I noticed that there would not be any sound with eARC enabled, and while there would be sound with eARC disabled, it would skip every other second. This happens whether with the Arc or Beam. The only time it would not skip is when I turn on PCM, but PCM has no Dolby Atmos or surround sound capability.I have followed every advice I could find, including ensuring that SIMPLINK is enabled, ensuring passthrough is enabled, disconnecting and reconnecting the sound bar (I don’t have any other HDMI devices), and even factory-resetting the TV.I’m at the point where I think the TV is the problem, and I realize that the community’s experience with LG TVs have been spotty. I’m a step away from initiating a return of the TV to Amazon. But before that, has anyone tried anythin

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11 months ago
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sooner88Contributor I
posted in Home theater

Wifi Connection Issues - Playbar

I just moved homes, and we have ATT Fiber WIFI. When I go to connect my Playbar to WIFI as we did in our previous home, I get an error once I enter the WIFI password. I plan to swtich the route to 2.4ghz tonight to see if that will solve the issue, but I wanted to see if there were any alternative suggestions. I am unable to hardwire the Playbar, so in an attempt to alleviate the connectivity issues I purchased a Sonos Boost so I could run everything through the Sonosnet. The issue, however, is that with the Sonos app not able to connect to the WIFI, the functionality of the app is limited, including the ability to add a Boost. This has become endlessly frustrating, so I wanted to see if there were any solutions that I haven’t thought of yet. I appreciate it in advance!

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106rallye
1 year ago
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bropx024Contributor I
posted in Home theater

Sonos AMP and Beam set up (is this possible?)

Hello all, please bear with my lack of knowledge in this area but I am looking for some advice on my home set up. I have recently started work on extending the rear of my house and have bought 4 x Sonance ceiling speakers and a Sonos Amp. We have also been looking at acquiring a Sonos Beam (gen1) and was wondering how this all comes together.The (albeit simple) plan below shows the set up that I have in mind, but the complication is the soundbar that I would like to add to the equation. If I add the soundbar, how is it connected to the TV Arc if the Amp is already connecting to that? Secondly, can I control the outputs through the app (i.e shut off the kitchen speakers if listening to music in the living room? (for instance)Thirdly, if I play the PS5 through the TV, would sound come through the soundbar and also through the ceiling speakers?Like I said, this is very new to me and the house is very much a building site still, so I have no way of testing it (which is how I tend to learn

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buzz
1 year ago
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Tangox2Contributor I
posted in Home theater

Roam Bluetooth Connection to laptop not working

Both my MacBook Pro and Megaseg (DJ software) “see” the Bluetooth connection, but there is nothing coming out of the speaker.  When I disconnect the Bluetooth, the internal speakers cut in and work fine.Does the speaker need to be disconnected / isolated from wifi in order to engage bluetooth?   Is the bluetooth confused by other connections (phone, iPad etc) ?

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Ken_Griffiths
1 year ago
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hokiealumnContributor I
asked in Home theater

Beam Gen 2 and TP-Link Archer AX75

Just updated to a new wireless WIFI6 router the my BEAM is the only device giving me issues. Anyone have any secrets to getting Sonos to play nicely and wirelessly connect to the 2.4 band?

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D
1 year ago
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LukethedukeContributor I
asked in Home theater

sonos beam gen 2

Wonder if any one can help. I have just purchased the beam gen2 I have a Roku streamer approx 6 years old and a Panasonic txp42st30b with hdmi arc that's also about 6/7 years old. I know my Roku can play 5.1 as I had it setup on my old amp. Issue is whenever I set it to play anything other than stereo it doesn't work. I hear the 'click' when scrolling through the menu but when I play the actual program I get nothing unless I set audio output to stereo.

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Ken_Griffiths
1 year ago
Mikkel Rossing
Mikkel RossingContributor I
asked in Home theater

Can't add surrounds to Arc (There was a problem adding your surrounds)

Hi all!  I feel I've tried a million things to get my surround system up and running, but I haven't succeeded. The error message I get is this:  "There was a problem adding your surrounds. Check the network connection and make sure your products are powered on". I have the following products:Arc One One SL All three works individually, and the two Ones work as a stereo pair.  I've tried rebooting speakers and wifi without any luck. I've also tried factory resetting without any luck.  I've researched quite a lot but haven't found any fixes. As far as I understand, some Sonos issues are due to the router, but without knowing what the issue is, in my case, it seems overkill to buy a new one, especially if it doesn't solve the problem.  I've sent diagnostics if this helps in any way (Sonos support): 2049259484   

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Mikkel Rossing
1 year ago
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