Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,641 Topics
  • 25,289 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4641 Topics

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akashdeep241Contributor I
posted in Home theater

Unable to play airplay on arc

Unable to play airplay on arcI have a sonos arc and two sonos one. Airplay works fine on sonos one. However it never works on Sonos Arc. Have tried multiple troubleshooting steps given by customer support(60+ mins). But no luck so far. Steps performed:Tried aiplaying from another mac, ipad and iphone. Removed wifi extenders from setup. Switched arc from wireless to wired with wifi still on. Multiple restarts to router, arc, iphone. Factory reset of arc(Even though it was not recommended).But no luck so far. 

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Airgetlam
1 year ago
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Jeff2450Contributor I
posted in Home theater

wired surrounds not working

I have wired surround speakers connected to the Sonos system but no sound is coming through. I’ve tried resetting the Arc and the amp but still nothing. I tried full music and also nothing. The system says surrounds are connected. Any help would be appreciated. 

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N
1 year ago
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SmurgenContributor I
asked in Home theater

Can't add new network to system. Stuck in "Find your system" loop.

Like so many others...I have a new router and started having trouble with my Sonos system. I’ve got a Beam and 2 Play:1 speakers. When 1 of the speakers is plugged into the router, I can control the system from the S2 app. When I try to add the new WiFi network and click “Find My System” it tries a few seconds and goes back to the unclicked “Find My System” button. The new router is an Arris DG3450. I tried getting Sonos to work on this device and failed. I bought a Netgear Nighthawk R6700AX WiFi Router and put the Arris in bridge mode. Network update is still failing.I put my phone on the 2.4Ghz network and tried the setup again but got the same result.I still had my old router so I plugged it in but I removed the previous network from the Sonos system when I first started the setup process so it was acting the same way.The system works with 1 speaker plugged into the router but won’t let me add a trusted network. I ran a diagnostic and got the number 2072787264.I appreciate the help.

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S
1 year ago
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pateldivyang84Contributor II
asked in Home theater

Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

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Ken_Griffiths
1 year ago
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Beekeeper StewartContributor I
posted in Home theater

Beam Intermittent Sound Issue Solved

Hi All,I was on the point of posting an issue but found a fix and thought I would share it in case anyone else is having the same issue.I recently bought the Beam (gen2) and 2 x One SL speakers. Almost immediately I had sound drop out and picture break-up.We previously had an LG wirtesed surround system with no issues.I spent an age trawling the community for a fix/solution, changing settings and options on the TV to no effect.Programmes on the TV were fine but switching to my Apple TV (4th Gen) caused all the problems.I switched from ARC to optical and back again with no improvement.The solution was simple enough, updating the Apple TV software to it’s most recent update.Immediately it has resolved the problem.If you’re having any issues, check your TV and peripheral kit software for updates. Hope that helps. Stewart

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Ken_Griffiths
1 year ago
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SkeebsContributor I
asked in Home theater

Sound Levels

Hi. I have logged a ticket with Sonos. But I thought I'd ask here. Listening to a playlist on amazon unlimited.  Some of the songs I can here at setting 12, but the next track comes in and is really loud. Sometimes the bass goes really heavy. I pause it, start again and it clears. We tested with support and thought it was an android issue,  but also does on IOS too. Been like it for a few months. I'm wondering if it's a track being played in Atmos and then the best track is HD??Is this a common bug? I read alot of various problems,  but not necessarily this. Thanks. Have a good day.

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S
1 year ago
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5up3rm4nContributor I
asked in Home theater

Speech clarity on Beam (Speech Enhancement & Night Mode don't make a difference)

Hello,I’ve had a Beam Gen 1 for over 4 years now and never had any issues with the sound quality in that time.  I recently moved house and since then I’m finding that when watching TV or movies I’m struggling to hear what is being said.  It’s really quite subtle in that it’s not all speech all the time, it seems that certain things are worse than others, for example one word in a sentence you might really struggle to pick up or if there is a scene with someone on the phone you can’t make out what the person on the other end is saying.  I never had this problem before I moved house and I'm wondering whether the Beam took a knock which has caused a small fault with one of the 4 speakers or something similar that is causing quality or part of the audio range to be affected.  Speech Enhancement is already turned on and i’ve also tried Night Mode which has not helped at all.Is there anyway to do perform a diagnostic on unit that could detect faults in any of the components?   

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buzz
1 year ago
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SylvainRContributor I
asked in Home theater

Sonos setting up

Hei,i have one Sonos Beam Gen 1, 2 Sonos Five and a Audio Technica turntable (AT-LP60XBT).I consider to buy a Sonos Amp.The Beam and both 5 can’t be connected together.it’s possible to resolve the problem with the amp?

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J
1 year ago
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vav925Contributor I
asked in Home theater

setting up smp and arc soundbar

Hi did a search but couldn't find this topic. Very basic question but my app can't connect to either the amp or arc soundbar for setup. The green light is flashing on both. Tried while connected to my regular wifi and also wifi 2.4 GHz. The wifi signal is fine at the location. Eg my TV streams things fine here. Any suggestions or mistakes I'm making?Thanks!   

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V
1 year ago
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hahaatschiContributor I
asked in Home theater

Volume control on Apple TV (Sonos ARC)

I updated my iPhone and Apple TV to iOS 16 and tvOS 16 yesterday. Since then, I can no longer control the volume of my Sonos ARC via my iPhone (with the built-in Apple TV control). Until yesterday I could do that without any problems. I’ve changed nothing other than updating those two OS.Seems like several people on Reddit are having this problem. Is there anyone here where the volume control still works after updating to iOS/tvOS 16?

11
L
1 year ago
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tsvsjContributor I
posted in Home theater

SONOS Software 69.1-32100 - DHCP Offer ignored

Hi,I hope to find help here, because after hours of troubleshooting I’m completely lost. 😰Since 3 days all of my speakers disconnected from the Wifi. All at the exact same time. Since then, none of the speakers were able to reconnect. While digging into the root cause of the issue, I’ve recognized, that the speakers send DHCP Discover messages and the DHCP server replies with DHCP Offer messages. After the DHCP Offer, there is never a DHCP Request message from the speakers. I’ve dumped the traffic on the DHCP Server and on the access point (Unifi U6-Lite). The packets were seen on both ends. Although I don’t see any RX/TX drops, I can’t confirm that the DHCP Offer ever reached the speaker.The weird thing is, based on the Unifi Controller information, all speakers are assigned to the correct reserved DHCP addresses, but none of the speakers is reachable.I’ve gone through countless troubleshooting hints within the community and Google searches, i.e. which describes pretty much my issue.

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buzz
1 year ago
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B80Contributor I
asked in Home theater

Sonos Arc no longer connecting to Samsung Neo QN95A in Soundbars.

Hi all.So I've had the Sonos Arc bar working perfectly with my Samsung 55” QN95A Neo QLED 4K for over a year.Recently the the TV has started connecting to TV speakers and the green light (or any light) no longer illuminates on the arc.It's connected via hdmi and arc port on the samsung connect box. I've tried replacing the hdmi cable from the sonos arc to connect box. Power cycled all devices, hard reset the arc bar. Deleted the sonos app, reconnected it all several times and it simply won't connect. Removed all other devices atrached to the conbect box.On the arc app on my it gives an error about can't connect check if other devices interfering, or something like that - when trying to connect the bar and TV. Hdmi Arc option is greyed out within Samsung sound settings. Tried manual configuration options within TV settings, simply can't connect the 2 devices!Is anyone able to offer further things to try or advice please.Much appreciated.Mark.

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Airgetlam
1 year ago
D
D818Contributor I
posted in Home theater

Netflix Dolby Atmos suddenly stopped working

Kit - Samsung Neo QLED QE65QN85AATXXU and Sonos Arc I’m hoping someone can help please.  I’ve had this set up for 12 months and it’s been working faultlessly apart from once or twice needing to power down the sound bar to address lag. Weirdly Netflix is no longer displaying any content in atmos just 5.1.  Disney plus is working absolutely fine. Within the sonos app I get the following audio confirmationterrestrial - Dolby multichannel PCM 2.0netflix content I know is atmos - Dolby multichannel PCM 5.1disney + - Dolby Atmos I’ve spent hours on the phone to Samsung, Sonos and Netflix support and no further forward. I’ve even had samsung support take over my tv and check settings.So far for troubleshooting I’ve powered down both devices, reinstalled Netflix, cleared tv cookies, checked firmware of tv and sonos latest versions, checked advanced sound settings in tv for HDMI e-arc. I’ve also checked my Netflix account which remains Premium ultra HD and updated quality settings from default

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S
6 months ago
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cfrangerContributor I
posted in Home theater

Sonos Arc Connection Samsung Frame TV

I have recently purchased a 65” Samsung Frame TV and a Sonos Arc, they preform great and I love the sound from the Arc.The issue I’m finding is that under certian circumstances the Sonos does not connect porpoerly to the TV. I find that after the TV has been in the Media mode (displaying art work) for some time when I switch to TV the Sonos does not either connect or power up. The TV reverts to internal speaker and I have to go into settings to and change it. It works fine once this is done and even if you go from media and back to TV the Sonos remains working, it really seems to take some time before the same issue occurs. I’m wondering if others have seen this similar effect and or if there is any suggested resolution? I have chatted with Sonos support and they quickly sent me to Samsung before I could even ask if this was a know problem hence my post.

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1 year ago
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markingContributor II
asked in Home theater

Arc runs abnormally hot even at volumes lower than moderate

Arc runs abnormally hot even at volumes lower than moderate

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Corry P
1 year ago
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ScabzContributor I
asked in Home theater

help

Trying to set up the ARC soundbar via WiFi, but when the app is trying to locate it my phone's Bluetooth crashes and won't continue the set up. I've tried resetting everything, same thing happens every time. Any help would be greatly appreciated 👍

3
Ken_Griffiths
1 year ago
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a3lwo3kkContributor I
asked in Home theater

Apple TV4K + Sonos Arc low volume

When I watch television using internal apps on my Sony A80J, the audio on the Sonos Arc sounds fine. The volume gets loud at 12-16. When I’m watching stuff on my Apple TV 4K, the audio on the Sonos seems to be lower in volume. An example would be when I watch Moon Knight on Disney+ on the ATV4K. I have to put the Sonos volume up to 40 to hear things. Why’s it do this?

3
C
1 year ago
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EdenATXContributor I
asked in Home theater

No sound from Sub connected to Arc

I set up a new Sonos system today and am having problems with getting sound from the Sub.  My system consists of the following:--Two Sonos Ones connected by wifi--Arc connected by wifi--Sub paired with the Arc and connected to the router via ethernetFrom the beginning, I cannot get sound to play out of the sub. I have tried all the usual remedies including resetting the router, powering off all Sonos devices, factory resetting the sub and reinstalling, and switching the Sub connection from wireless to wried.  I checked by sliding the sub bass level back and forth on bass heavy content. None of these steps have helped.This is the second Sonos system I have set up in the last 6 months and I had the same problem with my first system. When I installed a Boost via ethernet to my router, on my other system, that solved the problem. I do not have a Boost on my current system, but could acquire one if that is the solution (although it seems odd to have to have a Boost for the Sub to work).Is i

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Ken_Griffiths
1 year ago
Robert100
Robert100Contributor I
posted in Home theater

Beam Audio Cuts out over ARC

Hi - experiencing audio switching between my ARC connected LG TV and my Beam. Beam cuts out, and TV speakers cut in for a few seconds every now and then. this has persisted across updates, changed cables, power cycling etc. I have a diagnostics dump 1001779540 which I took seconds after it happened last. Many thanks, Robert.

15
M
5 months ago
O
olskiContributor I
asked in Home theater

TV audio occasionally cutting out, skipping and popping sounds

Hi! I have an Arc and 2 Ikea speaks as surrounds.The setup works brilliantly aside from this issue of the TV audio cutting out for a split second randomly (but frequently), or skipping or popping. It's almost like packet loss on a HDMI connection!I’ve scoured through the various topics and this seems to rear its head quite a lot but the solution is a bit of a mystery so hoping for some individual help.For context the Arc is connected to a 2017 Samsung TV via HDMI.Thanks!

6
Airgetlam
1 year ago
S
SusanH91Contributor I
asked in Home theater

volume goes up on sonos after tv turned off then on

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

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Airgetlam
1 year ago
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pbchadContributor I
asked in Home theater

setting up just 1 sonos SL one with Beam

I saw that I can setup surround with SL One with Beam, but with two speakers...not one.I can tied them together or via the play/pause button, but Id rather have them auto connected.Is it possible to setup both as speakers for my tv?

3
106rallye
1 year ago
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Mark R.Contributor I
asked in Home theater

Samsung QE55QN85B not working with Sonos Beam Gen2

Bought a Samsung QE55QN85B 4 weeks ago and connected to a Sonos Beam Gen2 bought on 6 Aug. Both devices have the latest updates. HDMI cable supplied with Sonos is ok and connected to HDMI eARC. No issues streaming to Sonos from iPhone but sound from TV drops. Have tried every combination of switching off and restarting TV/Sonos, have gone through every set up option on TV. Tv shows output to Sonos Beam. Sonos app shows it thinks it’s connected to the TV and adjusting volume on TV shows same adjustments on Sonos app. However there is no sound from the Beam. Best I’ve achieved is to get sound from You Tube on TV but as soon as I changed to Disney+ sound was jittery and then stopped altogether. Have phoned John Lewis for technical support for the TV, reset the TV and redone the connections. For about 3 minutes had sound from the Beam but then stopped. John Lewis are now exchanging the TV as we are assuming it’s a fault with the TV. However I will post again if the issue is not resolved wh

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106rallye
1 year ago
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wnschoenContributor I
asked in Home theater

Ray and Sony XBR-48A9S Optical Work Around

Is there any work around or additional product to get the Sony XBR-48A9S Remote (it is NOT an IR remote) to control volume on Sonos Ray?

2
G
1 year ago
H
Henkew123Contributor I
asked in Home theater

surround speakers deactivating

Hi, I have an issue where the speakers in the back and the sub gets deactivated by them selfs almost every day i my home theater set up. This is always at the first use of the day and never in the middle of playing a sound.Is this normal? I always have to activate them manually in the app. When I get home they are blinking slowly with green.I use the arc, sub gen 3 and 2 of the one sl.

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Ken_Griffiths
1 year ago
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