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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,443 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5543 Topics
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MurrayTContributor I
asked in Home theater
One SL and Sub not reconnecting to new wifi

I changed my wifi about 2 weeks ago. Managed to go through and reconnect my Beam and one of my One SL surrounds. For some reason, the Sub and the other SL surround won’t connect to wifi. I’ve been through the steps in the app, typed the wifi password, connected the One SL to the router but it still can’t connect to the network. I’ve even tried setting the whole thing up as a new system but I’m still stumped.  Can anyone point me in the right direction please

4
M
10 months ago
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SU770Contributor I
asked in Home theater
ARC automatically turning itself down until mute

My ARC is having an issue when it is connected to the TV it automatically starts turning the volume down to mute. However, it doens’t stop, it keeps lowering. It’s as if someone has a remote and is constantly pressing the volume down button. Curiously, it does not turn itself down if I just play music through it. Only when it is connected to the TV, we also don’t have a remote for the TV and only use an Apple remote. I have tried the following.Cleaned the physically volume buttons. Removed Apple TV and connected it directly through the television. (Still occurrs)Replaced the HDMI cableReset the television. Removed the ARC from the TV and played the TV though the inbuilt speakers (Dosen’t turn itself down)I don’t want to reset the ARC just yet in case someone can pull some diagnostics data out. 

2
S
6 months ago
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ParthPatel_skContributor I
asked in Home theater
Irregular sound levels across different apps using Sonos beam gen 2

I have Samsung TU7000 and I recently purchased Sonos beam gen 2. While testing the sound bar I found the sound level is different across different streaming platforms which is annoying. I tested first with all in built apps from Samsung tv and after tested with fire tv stick apps, I found the same issue. I checked my tv audio settings and Samsung TV doesn’t allow me to set fix volume across different apps.  Any help to fix this would really be appreciated.

1
Jamie A
11 months ago
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FZ fanContributor II
asked in Home theater
Sonos ARC and Atmos

I just bought a new ARC to replace my PLAYBAR. My LG tv has an AC port but not an EAC port. Will ATMOS work when plugged to the AC port, or do I need to buy a new TV to enjoy ATMOS. All my viewing is done through my new Apple TV.  Many thanks for help/advice.

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Airgetlam
1 year ago
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Schul398Contributor I
asked in Home theater
sonos beam not syncing with Xfinity and Apple Tv

My Sonos Beam is working for music and on the base Sony Bravia TV home page, but for some reason it won’t sync with Xfinity or Apple TV.  I can adjust sound on the Sonos app when I enter apps via my Sony home page (which never get used) or if I switch to play music. But whenever I try to watch normal TV (basic tv via xfinity cable) or switch the input to my Apple TV, I cannot get any sound.Any insights are greatly appreciated. 

6
S
10 months ago
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SennelsContributor I
asked in Home theater
remote not working with Playbar

Cant get my remote to work with sonos soundbar.

16
S
7 months ago
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MadrizContributor I
posted in Home theater
Era 300 sound profile change after mounting on stands

I got a pair of era 300s a couple of weeks ago and placed them on top of 2 different furnitures that were at different heights and distance from the optimal listening point. After trueplay tuning the speakers sounded as if they were at the same distance and the overall atmos effect was very apparent and magical. However, the stands that had been in backorder finally showed up yesterday. After mounting and retuning trueplay, the sound completely changed. The height channels are now vey thin and have lost power. The surrounds are more apparent and almost distracting. To be fair, I have placed the stands right behind the couch as advertised in the sonos site pictures. I’m wondering if the speakers can detect the stands the same way the Arc detects the wall mount and change it’s profile to compensate. Anyone else having this experience with similar setup? BTW, here’s what I have: Arc, Sub gen3 and 2x era 300 (On stands now)

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M
1 year ago
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amilemanContributor I
asked in Home theater
playbar makes high pitched continuous audio

Hi, my playbar makes a continuous high pitched noise whenever plugged in. But, if I plug into a socket in a different room in my extension it doesn’t make the noise. But it does everywhere else. None of the rest of my set up is affected. Any ideas of how to solve out there?

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Corry P
1 year ago
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MythicbeastAvid Contributor II
asked in Home theater
very loud blast of sound when TV turne on

System: Arc, gen1 sub, 2 Play 1’s  77” LG OLED Sonos ver 15.10 On two occasions within the last week I have experienced an extremely loud, ear hurting/speaker damaging(?) blast of sound upon start-up from my Sonos system upon turning on my TV   I’ve also experienced, on random streams on live TV (Hulu) very garbled dialog, this just started recently as well  Any suggestions appreciated   

4
M
9 months ago
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Kev9Contributor I
asked in Home theater
remote control

Just bought a Sonos Ray soundbar. Despite the assurances of the John Lewis salesman that everything would work with my new Sony TV - I can’t get the remote control to work.  My TV remote isn’t IR and the Sonos has no HDMI input - so am I stuck with no remote control facility?  It would be clumsy but do Sonos make a simple remote control? Not convenient to have to log into my phone and app just to change volume level!

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buzz
9 months ago
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Mattyc973Contributor I
asked in Home theater
connecting arc + amp + ceiling speakers

How do I go about connecting the arc + amp + ceiling speakers to work as a surround sound setup.thanks

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Airgetlam
1 year ago
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Gandalfnl2000Contributor II
asked in Home theater
Trueplay tuning on my Arc says missing speaker.

In my livingroom i have a single Arc that i want to tune with True Play tuning. The app starts the proces but tells me there is a speaker missing and it stops the process?? I do have 2 ERA 300’s + Sub mini in another room. Atm in time they are not connected to the Arc because there are no floor or wall mounts available (crazy if you think about that) to install my cinema set-up. That’s why i put them in another room to listen music until the mounts release in June.  My system sees all speakers in 2 different rooms and work properly per room like they should. My Arc has no missing speakers in the app like Arc+?+? or something.  why is trueplay missing a speaker in my room with a single stand alone Arc?

3
Corry P
1 year ago
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a2webbContributor I
asked in Home theater
Setting up surround system in a new home

I have just moved and have a full surround system (Playbar, Sonos One SL, Subs) from my old home that I will set up in my new home theatre room. I have upgraded to an Arc soundbar to replace the Playbar. Do I need to factory reset the Sonos One SLs and Sub as part of setting up the system in the new location with the Arc? Thanks in advance for any advice.

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A
1 year ago
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OaksContributor I
asked in Home theater
Era 300's connection issue

My Era 300s won't connect to Arc as surrounds. Keep getting error. Initial tech support help had me reboot router, Arc, and Era 300's a few times but no success. Second level tech has offered very little help. He emailed and had me repeat process but still no success. VERY frustrated as this issue has been going on for 2 weeks. This past weekend I was able to get them to connect twice but no sound from Era 300's and the "add surrounds" in the Arc settings never disappeared. 

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M
3 months ago
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TheHansWurst21Contributor I
posted in Home theater
Sonos Beam wont receive Dolby 5.1 over TosLink / HDMI

Hey folks,so I got my Sonos Beam hooked up with 2 PlayOne's + 1 Sub. Unfortunately surround sound does not seem to be working. Here is what I've done so far:- Tried my AV-Receiver and a connection over both TosLink + HDMI ARC- Tried my PC's soundcard over TosLink (card is 5.1 enabled)- making sure the source is actually 5.1 (tested netflix / youtube / BlueRay videos)- Sonos S2 App alyways says: PCM Stereo 2.0 I don't get why? Any ideas? Cheers!

3
T
3 years ago
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svc769Contributor I
asked in Home theater
What is that noise??

Hello. I use only sonos beam mainly as t.v. speaker. every few days a strange noise is coming out of the left side (  I don't really know how to define that ). It ends only after removing the electricity plug. I couldn't find a way to attach the soundtrack file here. 

6
S
3 years ago
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jogamContributor I
posted in Home theater
son uniquement stereo sur sonos arc

Bonjour à tous.  je rencontre un problème sur ma Sonos arc. L’application sonos m’indique toujours du stéréo quand je lis une vidéo ou un dvd ou regarde la tv.  voici maconfig : sonos Arc <—> tv Samsung eu55es8000 (Via hdmi Arc)tous les appareils suivants sont connectés à la tv en Hdmi:Xiaomi mibox3Microsoft xbox series X Pourriez vous me dire comment faire  pour résoudre ce problème?   Merci de votre aide!Ps: tous les câbles hdmi sont OK, ce sont ceux fournis par les appareils achetés: pour la Xbox c’est du hdmi 2.1 par exemple.fiche technique de la TV Samsung eu55es8000 

6
J
2 years ago
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ErmagahdContributor I
posted in Home theater
PlayBar + S2 = Frustrating Mess

Recently moved.PlayBar was wired previously.Ok, things are wonky. The PlayBar is no longer associated with my account? What?Ok, let’s just do a factory reset and start fresh.Both phone and PlayBar connected to the same network (PlayBar wired).Can’t find it. Can’t find it. Can’t find it. Can’t find it. Can’t find it. Can’t find it. Ok, restart phone. Restart router. Unplug PB, replug.Found it! Great, let’s set up wifi!Cannot set up wifi while plugged in to Ethernet. Well, that’s pretty dumb, but Ok. Get to unplug step. It’s unplugged.Let’s connect to SONOS local network.Hold the play + - buttons until it blinks amber.IT NEVER EVER BLINKS AMBER.It will blink whitish blue, but never amber.Ok, let’s reset everything and start from fresh.Finally, after trying ten times it blinks amber and the app says:Let’s reconnect your mobile devices...SONOS. (PB is solid amber now)Great!Press Continue!Connecting to your Playbar…Your mobile device couldn’t connect to your PlayBar. Move closer and make su

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G
11 months ago
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Rbishop1987Contributor I
asked in Home theater
audio cutting out

My arc sound bar is connected via hdmi to my tv. The audio cuts in/out approximately 6-8 times during a 1 hour session. This has been happening for 2 weeks now, and I just purchased and set the system up on Feb 12, 2022. The diagnostic confirmation number is 1926946633. 

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R
2 years ago
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TMcKenzie5Contributor I
asked in Home theater
Sonos One SL Surround dropping connection

Hi guys,Hoping one of you can help me with an issue I have just ran into.. I currently have a Sonos Arc and two Sonos One SL’s for surround sound. All was working perfectly until one of the SL’s was accidentally unplugged and now my Sonos App can’t find either SL. I have tried everything from switching off and on (as Sonos troubleshoot says) to factory reset of them both. The factory reset works and I am able to add them back to my products, however, as soon as I attempt to set them up as a surround system, they drop connection again and won’t reconnect.I have gone through the above about 8 times now which is incredibly infruriating so any help would br extremely appreciated!

2
T
2 years ago
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epiicContributor II
posted in Home theater
Does the white ARC match the white Sub?

I own a Sonos Beam and Move. I was shocked when I brought home the Move because it was more of a light gray than white. I also ordered the Sub and I am thinking about upgrading my Beam to the ARC but I was wondering if the shade of white matches now. 

2
E
3 years ago
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KarmaBikerContributor I
asked in Home theater
Arc SL and Sony A8H - No sound

I have an A8H that works with ARC on my Denon 4300, just put a an Arc SL in place as I’m moving the Denon to a dedicated theater.  I’ve unplugged everything but the ARC from the A8H and have yet to hear any sound out of the Arc via the TV ( I did proof of life with Spotify), every time I get to the testing phase the Arc says “Audi System Not Connected”.  I switched from my HDMI cables to the ones that come with the Sonos, I’ve powered everything off and unplugged, called Sonos support who walked me thru the same things I had already done and suggested I call Sony (that was a short call when I mentioned the Denon works on arc like a champ).Arc and TV are connected to WiFi, WiFi is Ubiquiti networks. Any Ideas?

9
K
3 years ago
A
A SkContributor I
asked in Home theater
Beam - falls off network all the time

I had the Sonos system for years with two sonos 3 and it worked great until I bought a Sonos Beam. Since then my original Sonos 3 speakers are redundant and cannot be used in the system.The sonos Beam works for one to two weeks then falls off the network for no reason. Eventually it connects again after a few days for no logical reason.The sonos support never respond and over the last 18 months have failed to provide any suitable response as to why the Sonos 3 will no longer work or why the Beam (which is wired directly to the router) drops off for no reason.Can anybody help?  

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Ken_Griffiths
3 years ago
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EmersonrafaContributor I
asked in Home theater
3D atmos

Friends  i setting up my movie theater with bluray and epson 2250 3D projector and Sonos arc soundbar.  in my opinion for me to have access to 3D atmos i need to buy a fury arcana HD adapter to get all the benefits of the soundbar with immersion right?  and how would this bluray hdmi connection look like connected to the adapitador= projector ???  thanks

3
E
3 years ago
A
adamsendekContributor I
asked in Home theater
Beam for TV + My Existing Play:1s and Sub (Connect:Amp)

I’m looking to have sound from my Samsung Frame TV play through my existing Sonos network of speakers (a paired set of Play 1’s and a subwoofer that I’ve got connected through a Connect:Amp). If I get a Beam and have it connected to my TV - can I have it also ‘grouped’ with my existing ‘Family Room’ group (Play 1s + Sub)?

3
Airgetlam
3 years ago
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