Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,259 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4636 Topics

Andor
AndorContributor II
asked in Home theater

Cannot update my Arc to version 15.3

I have a strange issue: I cannot update my Arc to version 15.3, from version 15.2, I have 2 Era 300 speakers, and a Sub 3rd gen. I have even tried manually but the update fails with error code 6. I have my Arc wired to the router. What should I do? I even tried restarting the Arc but to no avail

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Airgetlam
1 year ago
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flybymeEnthusiast II
posted in Home theater

SonoS ERA300 sound direction

Hello,I would like to wall mount my pair of SonoS 300 as surround.The couch is attached to the wall.The distance from listeners ears are 170cm on the side and “ear hight”.Please suggest me the best “facing “positioning:-parallel to the TV wallor-lightly inclined towards the listener (in this case the inner drivers will make the sound bounce to the wall  before reaching the listeners ears). thank you

6
F
10 months ago
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PeterJayContributor I
asked in Home theater

sync new direct tv Gemini air remote to sonos beam

I am unable to sync the new Direct tv stream Gemini AIr remote to my Sonos Beam to control volume when playing music. I spent an hour on the phone with Sonos tech support and the guy told me this new remote is not  compatible [which makes no sense]. He tried everything to help but could not get it to work.My Samsung remote works fine but I don’t actually use it.Can anyone help?? 

5
Ken_Griffiths
3 months ago
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crickerweContributor I
posted in Home theater

Automatic Switching to Sonos AMP (External Speakers) using ARC

My Sony TV (77" A80CK series) is connected to an Amp via ARC, which works fine. It uses the on-screen External Speakers control for sound.When I set the audio output on "TV Speakers," it starts playing through the TV Speakers, but then a few seconds later it says "switching audio to external speakers" and it plays the audio only through the External Speaker, which is my Sonos Amp. The Amp doesn’t seem to relinquish control back to the TV. I’ll say that for a few months it worked just fine. Seemed to stop working after a Sonos autoupdate - I since switched off auto updates and now only manually update Sonos.I’m going to setup an old receiver here instead of the AMP to test it. Has anyone tried this? I doubt this is an issue with a normal amplifier but I’ll find out. My current workaround is to unplug the HDMI cord to the AMP, but I’ll likely need to add an HDMI splitter. We need a discussion on this and Sonos needs to confirm what they can do to fix. This is a issue that others have rep

4
C
2 months ago
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Jonathan KContributor I
asked in Home theater

Sonos Five pair for music AND as stereo pair with Arc

I use two Fives as a stero pair for music. Right between those is an Arc connected to my tv screen. I find the Arc sounds rather thin, so I would like to use the Fives to work in tandem with the Arc when watching tv. I know this can be done if you add the Fives to the same zone, but that would make the Arc play music as well which sounds terrible. My question is: can you use the Fives in two different zones?

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Stanley_4
6 months ago
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SoloGuyContributor I
asked in Home theater

Sonos Bar Gen 2 - Audio Issues

Hello!  So I'm having issues with sound lately. Seems like anytime I'm watching a movie the sound is not balanced. When I play YouTube/Spotify sound seems to work fine, but movie apps Netflix/Prime/Vudu/HBO Max require me to blast the volume up and the speech is so damn quiet.   Currently watching Indiana Jones on VUDU and the talking is incredibly quiet while the action/music is insanely loud.  Sony Bravia 65"  TV Sound settings have been disabled and routed to just sound bar settings.  In the Sonos app I have applied the speech enhancement and night time modes on/off and tried changing treble/bass to adjust and I can't get anything to balance out. Also lately I have to turn my TV volume up to 70/80 before I can hear clearly and before it was around 15-20 and we could hear perfectly.  Running on HDMI eARC into television.  Feels like I have to just reset everything, but haven't found a clear guide or suggestion that.  Thank you for your assistance! 

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G
10 months ago
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surenpuliContributor I
asked in Home theater

Sub Gen 3 not connecting to Arc.

Hi, i was able to add the Sub Gen 3 product, but when i try to connect it to the Arc it doesnt connect. it shows up under the Arc product list and i see an option to remove sub, but just not able to get it connect it to the Arc and make it play or work. Please help 😔

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Airgetlam
3 years ago
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DjhesepeContributor I
asked in Home theater

Sonos Arc Flecken an der Seite

hallo,Ich schreibe das mal Deutsch, da mein Englisch nicht das beste ist. Am 18.11.2022 hab ich eine Sonos Arc und Sub Gen. 3 erworbenNun hab ich im Internet gesehen das vermehrt Nutzer das Problem haben, das seitlich an der Arc Flecken sind welche nicht weggehen.Auch meine Arc weißt diese Flecken auf welche ziemlich unschön sind.Ich wollte einmal anfragen welche Möglichkeiten es der Beseitigung der Flecken gibt und woher die kommen könnten.  

1
Smilja
1 year ago
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JoshbearAvid Contributor I
asked in Home theater

Play 3 and sub drop outs from surround

HiI have Arc, a sub and two play 3s as a surround system in the main room.  In the last 24 hours the play 3s and the sub have stopped outputting surround sound.  I deleted the play 3s and reset them up and all worked for about 10 mins then after I used trueplay the surround sound stopped again.  The sub and the play 3s still show in the app and in the system.Would appreciate any help.Josh

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J
1 year ago
K
kirrg001Contributor I
posted in Home theater

What happened to the Sub?

After the last sonos s2 update, my sub is suuuper intense - even when setting the sub to -2 or so. Who else is experiencing this? Thanks:)

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K
3 years ago
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EchoroomContributor I
asked in Home theater

Sony A1 and sonos arc

I have just attached my new Sonos arc to my Sony A1e and the only audio input I see on the arc is Stereo pcm. I have tried testing films from both an Apple TV plugged into the Sony tv and the Netflix app on the Sony tv but I get the same result . I know the Sony only has ARC, not eARC, but I would have expected to at least get Dolby digital into the  Arc. Any ideas what connections or settings I can try?

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E
1 year ago
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Ketan ShahContributor I
posted in Home theater

Have anyone had a pathetic customer service experience trying to return

Did anyone had totally dismal experience while trying to return the Sonos Product. I bought Arc and Sub. Immediately after getting them, I have been trying to return them but in vain. No response on chat, email. Phone wait is pathetic. One day it said 115 min. Today it said 25 mins, but am holding line from 40 mins. Is someone at Sonos listening? Why are you claiming 45 days return policy if none exists? If someone has been successful in returning or working it out with Sonos, please provide guidance. Emails and chat have not helped so far. Online I am not able to generate RMA - it says product not eligible for return policy. I don’t understand why it says that, as its bought just a week back.any help or guidance is appreciated.   

4
S
1 year ago
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zhenry9Contributor I
posted in Home theater

Pause behavior when grouping/ungrouping

I have a Beam soundbar I use for TV, and a pair of Ones in the same room for music. I’m aware I could put the Ones in the back of the room and pair them to the Beam as surrounds, but I really like where they are towards the front of the room for music. Music sounds great when the Ones and Beam are grouped.However, I’m having a bit of a frustrating experience switching back and forth between music and TV. I can’t leave the speakers grouped, because for whatever reason there is a minimum delay between the Beam and Ones of 75ms (I think) that causes an echo effect. So I set the beam to “ungroup on autoplay” for when the TV comes on. This works fine if the TV comes on when music is already playing: The Beam and Ones are ungrouped, the Beam starts playing TV and the Ones are paused. However, if the TV comes on when the speakers are grouped with music already paused things get weird: The Beam and Ones are ungrouped, the Beam starts playing TV and music is unpaused on the Ones. This creates q

3
Ken_Griffiths
2 years ago
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YUMADContributor I
asked in Home theater

HDMI Arc Playback

i currently own 1 Sonos AMP that will power my Sonance MAG 6.1 outdoor setup for the pool area & will buy another AMP to power (2) Klipsch AW-650’s that will be for the Patio area. I will also buy the Sonos Port to control my Onkyo 686 amp that is powering my home theater setup.I do plan on bringing a spare 43in Samsung TV out in the patio/pool area that i will want the audio from the TV to be playing from the Sonos Amps.The question I have is, IF i run an HDMI from the TV (via ARC) to lets say… the AMP that powers the patio speakers… can i have the audio from the TV going through the other Sonos components ?If so, will there be audio delay/lip sync issues ?

12
melvimbe
2 years ago
S
SmontyContributor I
asked in Home theater

Sky Q & Sonos Arc not playing audio

Hii just bought an Arc connected via HDMI to my Panasonic ARC port and can only get audio if I choose audio output Normal not any of the Dolby options.  TV source is a 2TB sky Q box that is rated to play Dolby options As anyone got a solution please????

4
S
1 year ago
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sj0509Contributor I
asked in Home theater

Sonos plays music on its own

Hello,I recently (4-5 months back) purchased a Sonos Arc and Sub (Gen 3) to add to my existing system of Play 1’s and Sub (Gen 2). Prior to buying these 2 new sonos products, I never had the below issues, but since connecting the Arc to my Living Room config (TV + 2 Play 1s + 2 Sub), there have been several instances when Sonos has started playing music on its own in the middle of the night, or sometimes early morning.And atleast 2 times now, while watching Netflix on TV via the connected playstation, the system randomly connected to Youtube (disconnecting from Netflix), and started playing a youtube video. The first time was a couple weeks ago, but the second time just happened a couple hours back, and I then went ahead and generated the Sonos diagnostics.I had to do it twice since the 1st time I may not have been connected to the home wifi. # 1279716390# 654016055 I briefly researched this on google the last time it happened, and saw some posts about spotify etc being the culprit for

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Corry P
2 years ago
A
AlijohntContributor I
asked in Home theater

Does arc work ok in a tv unit?

We have arc, 2 one sl and a sub as home theatre. Does the arc work noticeably better if it’s not enclosed on a shelf in a tv stand…or will we notice a difference if it’s freestanding on top of the tv unit? Thanks for any advice

3
A
3 years ago
A
Anita88Contributor I
posted in Home theater

Monitor with 1 hdmi connected to Chromecast Ultra (HDMI) and Sonos Beam gen 2

Hello! I have to connect a monitor which only has 1 HDMI port to both Chromecast Ultra with HDMI port and Sonos Beam with HDMI cable. I have tried with a HDMI splitter out of the screen but it does not work. Any suggestion?

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Airgetlam
2 years ago
D
Davidc101Contributor I
asked in Home theater

everyday unable to connect to sonos.

Everyday now after about a month of perfect use my arc and sub now are unable to connect to Sonos on the app so I now have some very expensive paper weights  im very close to just selling them as this is so frustrating any help would be much appreciated I’ve reset both the sub and arc and they connected straight away,then I’ve come home from work put the tv on and you can tell there not working, check the app and it’s unable to connect to Sonos  please help   

3
Simon B
3 years ago
J
jlavioletContributor I
asked in Home theater

Sony A80K + Arc + Apple TV 4K (3rd gen) + Bell Satellite PVR + Samsung 4K DVD

Looking at this possible set up. So, from what I understand:HDMI 1 (2.0) - Bell Satellite PVRHDMI 2 (2.0) - Samsung 4K DVDHDMI 3 (eARC) - Sonos ArcHDMI 4 (ARC) - Apple TVI would connect the PVR/DVD/APPLE TV first, followed by the Sonos Arc… is this the right way to do it or is there a better way to set this up?Other questions related to the television:1- will I be able to control the PVR with the TV remote?2- will I be able to control the Apple TV with the TV remote?3- will I be able to control the DVD player with the TV remote?     

1
Airgetlam
1 year ago
B
Benkenobi90Contributor I
asked in Home theater

I lost my 2 Play 1.

Hi everyone I Lost my 2 play 1 on my network today…They are connect by WiFi, and when i try to reconnect them it doesn't work…I have another device (one SL) which IS still on my WiFi and works.I've tried to reinitiate them but unsuccessfully. It appears when they are directly connected with LAN but they don't work on wifi… Do you have any ideas ? Best regards Benjamin 

5
Mark P
3 years ago
W
Woody250Contributor II
asked in Home theater

Sonos Beam and Surround Issues

Hi EveryoneI have come from a 7.1 Denon Surround sound system onto the Sonos set-up.Previous set-up was over kill for me and the amount of cables drove the wife insane.So I now have a BEAM, which I love, and recently purchased x2 Sonos Ones for the surrounds. I have a couple of small issues that maybe the community can help me with. First off, I can turn the TV off with ALEXA , but when I turn it back on it defaults to DVB and not the HDMI, even if DVB is disabled in Hotel mode on the TV. I have to use the TV remote to switch to HDMITV model : Panasonic TC-55CX800Anyone have any ideas on this?Second issue, If I ask Alexa to play my music, it mutes or stops the TV audio. (Which is good)but then if I ask Alexa to “play TV sound” nothing happens. I have to use the TV remote to raise the volume again. Basically I can’t get the beam to switch back to TV audio. Anyone have any ideas on this? (I have a feeling its linked to the first issue)Third and final issue…70% of the time I watch TV thro

2
W
2 years ago
H
HedvigContributor I
asked in Home theater

Speakers not grouping

Tried to play all speakers at the same time results in only 1 or 2 speakers playing. But when I try to play only 1 speaker, it works.Diagnostic: 1295710140

5
Corry P
2 years ago
A
AsharmContributor I
asked in Home theater

Sub sound distorts on heavy bass

                               My sub gen 2, has started to make a rattling/distortion sound on the heavy end of bass.  I've tried resetting the settings a number of times, and the location. I believe it needs to be looked at. can anyone recommend someone in Brisbane please?    

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buzz
2 years ago
M
MahenContributor I
asked in Home theater

syncing issue with wifi.

Hi team,I have ruckus wireless controller and I am trying to connect sub woofer with Sonos arc and tv so i can not connect the sub woofer with system. same think I have tried with Airtel Wi-Fi dongle then all device are connect to arc. can you please help me out in the scenario. it is issues in Ruckus controller (security issue / blocking issue).or compatibility issue with Sonos devices with ruckus controller 

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Airgetlam
2 years ago
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