Trending Lyricist I

Answered

Arc STILL not working properly

19 replies
252 views

Well the problems continue.

I went from the arc not working properly on the optical outlet on the TV, as the TV's book never mentioned that it actually has an arc hdmi outlet.

Fortunately someone on this forum pointed out that it had, so I swapped over, and hey presto, joy at long last, it was working, that did not last.

I am back to the thing turning itself off if I channel surf, and quite often if I mute it.

Hitting the button on the top sometimes doesn't even turn it back on, so it's back to getting the phone accessing the app blah blah blah.

I think this product should be recalled.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Adrian k

Are you still having this problem? If so, I recommend checking your TV for firmware/software updates, then try looking for an option on the Sky box for CEC, and disabling it. There may be a CEC conflict between the Sky box and Arc (though perhaps only in conjunction with that specific TV, otherwise we’d hear more about this issue).

Finally, it could indeed be an issue with the Arc - please get in touch with our technical support team if these steps don’t help and they’ll gather logs from your Arc to determine what’s happening.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Can you post a photo of the current settings on your Sky box?

"Receive with simplicity everything that happens to you." - Rashi

A

Adrian kAuthor

Trending Lyricist I

These are the audio settings, i tried auto instead of manual but it didn't seem to make any difference.

G

GuitarSuperstar

Lead Maestro

What specific model is your Sky box? Do you have anything sitting on top of the box?

"Receive with simplicity everything that happens to you." - Rashi

G

GuitarSuperstar

Lead Maestro

What options do you have under “Audio Output” and “HDMI Audio Format”?

"Receive with simplicity everything that happens to you." - Rashi

A

Adrian kAuthor

Trending Lyricist I

Hi,

Nothing on top of the box.

No model type or anything in settings or in the instruction manual.

Too dark at the moment to see anything on the box itself, will look tomorrow, although I'm guessing there will be nothing.

It is though just the recording/pausing type standard sky box that sky NZ installs.

A

Adrian kAuthor

Trending Lyricist I

Audio output either manual or automatic, makes no difference whichever.

Hdmi is pcm/mpeg or dolby digital.

G

GuitarSuperstar

Lead Maestro

Audio output either manual or automatic, makes no difference whichever.

Hdmi is pcm/mpeg or dolby digital.

Not “Audio Format”. What options do you have under “Audio OUTPUT”?

Set “HDMI Audio Format” to Dolby Digital and see if that makes a difference.

"Receive with simplicity everything that happens to you." - Rashi

A

Adrian kAuthor

Trending Lyricist I

Audio output is just stereo or mono.

Can only select dolby digital on manual audio format.

Just tried it, makes no difference that I can tell, still turns off.

G

GuitarSuperstar

Lead Maestro

Keep it set to manual and Dolby Digital and unplug your TV, Arc, and Sky box from power for a minute or two and see if it makes a difference.

"Receive with simplicity everything that happens to you." - Rashi

A

Adrian kAuthor

Trending Lyricist I

OK will do.

Unfortunately it will have to be later or tomorrow or my Mrs might kill me, as she's watching a program.

At the same time, I'll also see if there is any model number on the thing.

Thank you.

Show more replies

Sign up

Login to the community