Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,618 Topics
  • 25,156 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4618 Topics

J
Joseph11Contributor I
asked in Home theater

playbar

Hey all so I’m currently running a Sonos player with 2 Sonos one speakers and the sub. I have a Samsung QA75Q60 tv. I’ve had my tv and system set up for years no issue. Recently I moved and reset it all up but I also got foxtel, it worked no real big issues at the start, but now it’s like the IR isn’t working anymore I’ve tried resetting the remot several times it’ll work then stop again. My couch is only about 3.5m away from the set up so I can see why it’s stopped working.

2
J
4 months ago
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AndreaCisseContributor I
posted in Home theater

low volume - sonos ray

Set up Sonos Ray using Sonos app for iPhone. During a friend party we used it as standalone player (without connecting to TV). we were using Spotify via Sonos app but - when we have  reached 100% of max volume -  sound was intense but very low for the power of this soundbar (I can make the same volume with a portable small speaker like Bose) is this normal ??

3
Jamie A
3 months ago
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LuisfoContributor I
asked in Home theater

Beam and sub not working

I have my Beam +Sub with a Samsung TV  Beam works perfectly because it’s  connected via Arc To the TV.  sub it’s connected with a solid white light status and the app says they are linked properly but there is not sound from sub. Sometimes the sound comes for few seconds and goes…. i already did everything recommended in this forum about deleting the sub and add it again…. Turn off and on…. Check for updates…. Reboot router…  im very disappointed with this  $700+ piece not working.  do you have any extra suggestion? Sonos tech support I already sent diagnostic 346752926

1
Corry P
1 year ago
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pumpkinbearContributor I
asked in Home theater

Sonos SL + Sub + Arc works with music but only Arc works with Samsung Frame TV

So I have 2 Sonos SLs + Sub + Arc connected to my Samsung Frame TV but only the ARC works with the TV...but all works together when playing music.  I have them grouped to a designated room.  Any suggestions on what I’m doing wrong please?  

2
P
3 months ago
M
MurasgulAvid Contributor I
asked in Home theater

Bad dolby performance after 16./16.1.1

Anyone else noticing significant difference in Dolby atmos performance since the update 16.1/16.1.1? Before the updates I had amazing sound isolation and sound placement, now everything seems less located at a certain point. I watched gravity (Dolby) and im westen nichts neues on netflix. Before I was so satisfied with the sound but now I can’t follow the objects and sounds moving around me… so disappointing. Also did the Dolby demos on my Xbox. Before I could clearly hear the ball moving behind my head, now not anymore. I didn’t change the location of my speakers. Did true play again but doesn’t change. Before I used to switch off true play and even than it was just amazing. Sonos engineers really give me a headache. I’m really regretting not going for the Samsung soundbar ughhhhhhh

5
M
3 days ago
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GibboPau1975Contributor I
asked in Home theater

surround sound

Not able to get 5.1 only stereo pcm. Sonos beam and one sl’s connected. I have a Sony tv that supports hdmi arc. Have used hdmi and optical line to connect sound. just no 5.1 any help much appreciated - very frustrating  cheers Paul

5
G
2 months ago
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Mart the FartAvid Contributor I
posted in Home theater

Sonos Era300 wall mounts

Please could someone kindly help.. regarding the Era300 wall mounts….are they suitable for rear wall position AND side wall positioning? From looking at the photos of them they look like rear wall only, unless of course there’s sufficient ‘swivel’ movement to still leave a 8” gap between the side edge of the speaker and the wall.thank you

2
M
1 year ago
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Mikey67Contributor I
posted in Home theater

Beam to older aquos sharp 70” arc TV.

My tv is older but has hdmi1 arc connection.  I’m only getting stereo pcm from any source I watch. Hulu firetv apple.  Just tried optical hdmi connector.  Still same.  I was sure it was a tv setting issue but idk.  Help!!

23
controlav
5 days ago
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RossihContributor I
asked in Home theater

Updating sonos beam

We cannot get our new beam Sonos speaker to work and cannot work out why. We have tried all the things listed in your support pages and get the error 30 message every time. I have tried on a number of devices, reconnected the internet, phone, speaker etc. Still no luck and 4 others have tried with their devices and they cannot get it going either. we would really appreciate some support with this ASAP. Thanks    

1
Airgetlam
3 years ago
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Maupie1968Contributor I
asked in Home theater

LG Magic remote

Ik have a LG Oled65CX3LA that I want to Work with a Sonos Beam gen2.I plugged the Beam in the eArc-port of the tv, changed the needed settings of the tv and have sound, but when I come to the tv-installation I get the message ‘ the arc-mode is not connected and the remote doesn’t change the volume.On the tv I even set the HDMI2-port to a soundbar, but Sonos is not listed in the options offered to choose.On internet Philips was told to choose, buy that doesn’t work.What van I do?

6
M
2 months ago
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NTurkContributor I
asked in Home theater

Sonos Arc dies after 2 weeks

My 2 week old Sonos Arc died yesterday. Used it during the afternoon without issues and at night, when I connected the TV again, it not longer registered. Followed all the instructions ( rebooting the router, reconnecting the power cable, etc.. ) and nothing worked. The Sonos Arc is completely dead - touching the buttons doesn’t do anything. Sub + Sonos One SL are still powered on and register when I touch the buttons - no power issues at all. All my home theater devices are connected to power surge protected extension cords. The TV is connected to the same extension as the Arc - so is the sub. All are working just fine. My Sonos Arc was a refurbished model - maybe it was a dud? Tried to reach the support team with no success - Live chat says no representatives are available and phone number for Portugal is disconnected.How can I get help? I can’t seem to even find an e-mail contact. I’d like to active my warranty as soon as possible so I can get a replacement. Thank you. 

5
N
1 year ago
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distrbd63Contributor I
asked in Home theater

Beam connected to 2 Era 100's as surround, but no sound coming from the Era 100's

Hello,I connected 2 Era 100’s to my Beam soundbar in my living room.  They appeared to work, then after tying Alexa to the “system”,  I didn’t get sound coming from them (I think this is what happened?).  I disconnected them from Alexa, and disconnected the surrounds, then re-connected the surrounds to system.  Still no sound coming from the Era 100’s.  The lights are on, they seemed to have connected??  Does the Bluetooth need to be on?  I think I’ve tried that also... I’m stumped!  I thought this would be an easy connect/use.  Full disclosure, I am not very savvy with Audio stuff!  Help anyone!!  

1
G
3 months ago
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drtishlvContributor I
asked in Home theater

Sonos Arc keeps getting Disconnected from Samsung Terrace TV

Sonos Arc is connected to Samsung 65inch Terrace TV thru eArc.. When the TV is turned off the Sonos Arc gets diconnected and is not visible to the TV in the settings. I have to unplug the HDMI from the Sonos than plug it back in and the Sonos works again.. What can I do to fix?? 

6
Airgetlam
1 year ago
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J999Contributor I
asked in Home theater

Sonus Beam gen 2 Dolby Vision

Does this Soundbar allow Dolby Vision to pass through when connected by hdmi cable via eARC?

1
jgatie
1 year ago
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EronelContributor I
asked in Home theater

sub

I've just added a sub 3 to my arc and rear speakers . Do I use the sub to adjust the base or the EQ or both 

3
Airgetlam
1 year ago
J
JTatumContributor I
asked in Home theater

Sound bar Volume on TV Remote

I am looking to add a sound bar to my TV.  I was going to order the playbar.  I have been told that my TV remote will not work properly with any sound bar but the ARC.  Is that true? 

7
D
30 days ago
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GibbmareContributor I
asked in Home theater

how do i tell if my IR repeaters are working?

I am having a hard time finding what everything in the app does and what each option does.  I see lots of people saying their ir repeaters aren’t working.  How do I know mine are.  Is it just for the volume adjust   Do I need all the options for IR turned on. The ir light repeater   Where do I find a description of everything available in the app and if it needs to be on or what each does.   Even called support and well chatted and they told me go to support online and that’s it.  Guess I was asking too many questions for him. So he just gave me the link for support which is where I started the chat from.  So please any info on the IR would be helpful. Thanks

5
G
8 months ago
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MrPeebs76Contributor I
asked in Home theater

Sky Q and Beam issues

Hi, I've got Sky Q and a Sonos beam with a 5 and its been working fine for ages, yesterday I bought a another 5 to pair up with the existing set up but now my satellite signal has disappeared. (I can still access Netflix & recordings, just not live TV) Looking online it looks like other people have had issues with SkyQ/Sonos.Has anyone else had issues and managed to solve them?

1
Corry P
4 months ago
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davidhaerleContributor I
asked in Home theater

Benefits of two Subs (Gen 3)

I am considering adding a second Sub (gen 3) to my setup due to the size of the room (open concept that is makes the sub under sized).If you have done this, what were the results? Is there more bass or just less deadzones?Thanks!

1
G
4 months ago
S
Stevey1976Trending Lyricist I
posted in Home theater

I lose sound and other fuctionality when I plug my Blu-Ray player in

I own a Sonos Beam and gave done since 2019 along with Sub and two One SL speakers as surrounds. My TV is a Samsung UE49KS9000 and my Beam is connected to it via HDMI to the one connect box on Port 4 which is the HDMI Arc port. i have three spare HDMI ports and these are taken up with a PS5, Xbox Series X and a 5 Port HDMI Switch. I have two devices connected to the HDMI switch: Sky Q box and Apple TV.  Everything works as it should. I can turn the TV on and off using Alexa, increase and lower volume via Alexa, although she no longer correctly tells you the volume level if you happen to forget it - she used two back when I first had the beam and I’ve reported this several times, anyway I digress.  So that’s the detailed background - here is my problem:I recently purchased a Sony UBP-X800M2 blu-ray player, I connected this to the HDMI switch and said “Alexa, Turn on TV” nothing. I turned on the TV via remote. Waited ages, no sound. I turn off TV, unplug Blu-Ray player from mains, then s

5
buzz
2 years ago
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JohnecContributor I
asked in Home theater

SONOS One SL surrounds not playing after joining new network

When I moved my SONOS Arc and Sub Gen 3 to a new router and connected them using Ethernet the two One SLs I had set up as surrounds over WiFi are found by my system in the set up but no sound comes from the speakers. I rebooted the One SLs and they reappear in the system but still no sound comes from the speakers. If I try using the Trueplay Tuning function it tells me I am missing speakers. If I change both the ARC and Sub to WiFi connectivity the system works as expected and I can tune the system using the Trueplay tuning feature. 

2
J
3 years ago
A
Angelquiroz12Contributor I
asked in Home theater

Sonos ones Stereo tv

Could I connect the Sonos Amp with the HDMI Arc or Sonos port via RCA and have the amp send sound to the Sonos ones in stereo? And I’m the same fashion can I do this with fives?

6
A
1 year ago
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Btho1976Contributor I
posted in Home theater

playbar loses wifi

I have had my Playbar for over eight years. Starting the last few months my playbar stops working and shows a “wrench” on the app. Only fix is to unplug the bar and power cycle it back to life.  It then starts working again.   Nothing happening with my router (playbar is plugged into internet by Ethernet).  Help wife hates troubleshoot electronics while I’m gone. 

7
B
5 months ago
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VonskipperTrending Lyricist I
asked in Home theater

Connecting Era 300 outside of Boost

How can I connect my new Era 300 to my surround set up if all the other speakers in the 5.1 are connected by Boost? Outside of Boost, I have to reconnect some of my speakers almost daily back to my network. Network is Deco(TP link) XE75 pro (Mesh). Any suggestions for improving Wifi connection or getting my Era 300 on the same system. thanks

6
jgatie
3 months ago
J
jfranzetContributor I
asked in Home theater

Sub & Surrounds showing ? on my system after working fine for years (Nest Wifi)

I have ten Sonos products in my house and have never had any issues with my setup until this week and I’m about to lose it.My Master Bedroom has a Sonos Beam with two Sonos Ones set up as Surround speakers.My Family Room has a Sonos Arc with a connected Sub.Both have worked flawlessly for YEARS in this setup on my Nest Wifi mesh, never a problem -- until this week. I noticed for both of those two setups, my surround and sub on both rooms are showing up as ? on my system in the S2 App and are not playing music. Here’s how it looks:Family Room  TV (+?)ArcMaster Bedroom (+?+?)BeamTwo days ago I went through a few hours of self troubleshooting based on some posts. Factory resetting my speakers and trying to set them back up was giving me errors -- the speakers would connect individually but when I tried to add them as surrounds it would fail and give me an error message. I was finally successful by factory resetting my surrounds and sub, rebooting my main router and google wifi router/end

4
Corry P
2 years ago
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