Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,128 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4612 Topics

M
MurrayTContributor I
asked in Home theater

One SL and Sub not reconnecting to new wifi

I changed my wifi about 2 weeks ago. Managed to go through and reconnect my Beam and one of my One SL surrounds. For some reason, the Sub and the other SL surround won’t connect to wifi. I’ve been through the steps in the app, typed the wifi password, connected the One SL to the router but it still can’t connect to the network. I’ve even tried setting the whole thing up as a new system but I’m still stumped.  Can anyone point me in the right direction please

4
M
6 months ago
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csbogdanContributor I
asked in Home theater

Sonos Arc + Sony TV : can never not use the Sonos Arc

Hello,I own a Sony 65XH9077 running Android TV, that’s hooked up to Sonos Arc.I have the strangest issue where I can never switch back to TV’s built in speakers, while the Arc is connected. If I change the output to TV, playback stops (e.g. Netflix, HBO Go, etc.), and the output gets switched back to the Sonos Arc after a couple of seconds.Any ideas how to fix this please? My current only solution is to phisically disocnnect the Arc or unplug it from mains.Why woudl I want to not use the Arc? That’s a different “issue” I’m kind of facing. The Arc, at the lowest volume (which on TV shows as 2, even though on TV speakers output I get increments of 1’s, with the Arc I get incremetns of 2), it’s still too loud to use durring the night. One solution was to use volume limiting in the S2 app for the Arc, but that’s just like trowing away half of it :)

1
G
2 years ago
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Mart the FartAvid Contributor I
asked in Home theater

Era300 Trueplay

Could someone answer a question with Era300 trueplay please? According to the Era300 installation instructions it states that trueplay needs to be performed with the microphone switch on the back of the speaker in the on position? Is not the trueplay calibration determined by the IOS device you use to perform the trueplay function?thanks

1
106rallye
1 year ago
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mcfc4heatonsAvid Contributor I
asked in Home theater

Glitch When Turning Volume Down

I have the Ray bar & 2 x Play: 1's in surround set up and there seems to be some kind of glitch when i use my remote to turn the volume down. I've repeated the remote setup process a few times & still get the same issue, if i use the volume down button on the remote, the sound goes off completely, if I tap the volume up button the sound returns.

3
Ken_Griffiths
1 year ago
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Pixar79Contributor I
asked in Home theater

Multi Room doesn't work anymore

I installed 6 One SL speakers in different rooms two days ago. Everything worked perfect until yesterday evening, when all of a sudden I could not play music in different rooms at the same time anymore.I can adress every single box seperately, so they all work.The app shows soundbars behind the selected rooms when I play multiroom, but in reality only one room has sound… How to fix this?

1
Rowena B.
3 years ago
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LalebarnesContributor I
posted in Home theater

sonos arc - showing stereo on the app-

I have a Sonos arc and two play ones however the play ones don’t seem to be working. My tv is set to optical/hdmi arc and the sound is coming out of the arc but nothing out of the rears. To use the rears does my tv need to be capable of doing ‘dolby atmos’ or does the arc sound bar do it regardless?  I’ve tried changing the settings but nothing is really working. I’m assuming I need to get a new tv with Dolby atmos in the specification of it.  anyone know?thanks

10
L
4 months ago
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philppgContributor I
asked in Home theater

One SL connection issues

I’ve just purchased an Arc and 2 One SLs to connect to my new Sony Bravia XR55A90J TV. When using the tv as the source, I only get sound from the Arc.  I can’t discern any sound from the Ones. When I play music via Airplay from my iPhone though, the One SLs play too and I get great surround sound.The Arc is connected to the tv via the HDMI eARC port and via Ethernet to Wi-Fi. The Ones show as connected in the Sonos app.I’ve used Trueplay a number of times and have disconnected and reconnected the Ones but nothing changes. 

6
P
1 year ago
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JC1111Contributor I
asked in Home theater

Cant connect Sub gen 3 to Beam

I bought a beam in 2020 and have just bought the sub gen3 and 2 x One SL speakers to get sound surround. I can’t connect the sun or speakers to the beam? Can anyone help please? 

1
Mr. T
1 year ago
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poweredbyporkersContributor I
asked in Home theater

Ultimate Immersive Set with Arc in uneven room

Hi, Was thinking about buying the Ultimate Immersive Set with Arc as I’m amazed with it’s sound, but my room configuration would mean that my left wall would much further away that the right wall, like 4m to the left from the rear left speaker and 80cm-1m for my right speaker.Would this cause a major drama in atmos effects etc?I’m assuming it’d be a major problem, but is Sonos smart enough to cope? Oh, and also the ceiling is 3.5 meters high. 

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Corry P
6 months ago
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Rich21044Contributor I
asked in Home theater

Beam 2, TV sound resets in app

Sonos Beam Gen 2 (+Sub Mini + 2x Play 3 satellites)  + Samsung The Frame (2019)Occasionally (once a month / 6weeks or so) the Beam drops the TV signal coming via HDMI and it will not reconnect. The main manifestation is that in the Sonos App (Android), I can select TV as the input source, the app shows "TV", it connects and I can hear audio, then a couple of seconds later, with no input from me, the app shows "no audio source" and I no audio is heard from the TV. I can hit TV as many times as you like and the same behaviour is observed. I have tried rebooting the entire system (the sockets are in the wall and not reachable without removing the TV so rebooting requires killing the power to the entire room from the main fuse board). There are no firmware updates for the TV, Audio output is set to PCM.The Beam shows a solid white light but it flashes amber if I press the play/pause button.Please help sort this one out...it's incredibly frustrating as I can't even revert to TV speakers as

4
R
3 months ago
Jessie65
Jessie65Contributor I
asked in Home theater

surround sound

I have just set up my new Arc, and I am using my two Play 3's as rear speakers. They work perfectly when playing music through Spotify. Yet when using the TV, sound only comes through the Arc Can someone please let me know what I am doing wrong     

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Jessie65
1 year ago
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wlonklyContributor I
posted in Home theater

Lost precise Roku TV volume control from Beam

Stumped on this one, especially since it’s involving multiple vendors, but figured I’d try here first because of Sonos, Roku and Alexa communities I figure you folks are the most clever.I have a Beam 2 connected to a TCL 5-series Roku TV via eARC. The name for the Roku in Alexa is “Living Room TV”.  The TV uses a 0-100 volume scale.Until a few days ago, I could ask Alexa on the Beam to set a specific volume on the TV, in several ways:“Alexa, set the volume on TV to 14” “Alexa, set the volume on Roku to 14” “Alexa, set the volume of living room TV to 14”… you get the idea.  Doing that would bring up the Roku volume display on the TV set to 14 (out of 100).But I recently added a cheapo Fire TV in a bedroom here so now Alexa knows about two TVs.  And ever since then, I have not been able to use the Alexa on the Beam to set a specific volume above 10 on the Roku TV, even when I specify “Living Room TV” or “Living Room Roku”. One of three things happens (phrasing is from memory here):“I’m s

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Ken_Griffiths
3 months ago
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NuhkContributor I
posted in Home theater

Petition for separate controls for Height volume on Arc and Era 300

Can we please get separate Height controls for the Sonos Arc and the Era 300s? On my setup I would like to keep the Arc height volume at 10 and era 300s at around 5, for me to have the Arc with a noticiable height effect the 300s are overwhelmingly high….they are superior to the Arc in height effects imo so they should have separate controls 

3
Airgetlam
9 months ago
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corybillContributor I
asked in Home theater

PlayBar Cannot Connect Surrounds

I cannot get our PlayBar to connect to the our 2 Play:1’s for surrounds. This is the only thing we cannot get working. After doing some research I see that the PlayBar uses 5 ghz band to setup the surround sounds, I think this is my problem.We moved into an apartment complex that doesn’t allow any internet connections inside of the apartments. I don’t have a router (in my apartment) and I don’t have any internet plan with any company. Instead the apartment complex turns their fiber connection into a wifi connection that is available all over the apartment building complex. I have my own password for both the 2.4 ghz and the 5.0 ghz bands. But, I’m pretty sure that the two different bands are actually two different connections with the way they have it set up but I could be wrong on this. The band names are recognized as different networks and are named separately2.4 Band SSID is OasisResident2.4 Band SSID is OasisResident_5ghzWhat I Have TriedFactory reset everything at this point mult

3
C
2 years ago
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SndHLPContributor I
posted in Home theater

Communication failure between my Sony Bravia KD-65X9000H and my ARC

Hi all, I’m at my wits end with this ongoing problem. I’ve done the standard troubleshooting below which works HOWEVER whenever I turn the TV off at the end of the day and go to turn it back on to use it later or whenever the problem starts up again, communication failure etc. Really shouldn’t have to be doing this every time I want to use my system or watch a movie or game. Any help would be greatly appreciated. All my other devices work perfectly with my TV, the ARC is plugged into the E/ARC port and everything is configured correctly with Bravia Sync. Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Bravia Sync is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect your ot

2
S
6 months ago
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Username_joshContributor I
asked in Home theater

Sonos Beam 2 and Samsung Q70 Not Allowing To Change Audio Source

We have a Beam Gen 2 and 2019 Samsung Q70 tv that are connected via the arc cable. The sound works great, but the issue comes when changing the source of audio. When we turn on the TV it auto connects to HDMI receiver for sound (which is the Sonos connected via arc), but if you select any other audio source (TV speakers/optical/bluetooth) it will switch to that source for a couple seconds and then switch back to HDMI receiver. One of us will often use the TV with headphones on, but the only way to use the bluetooth connection is to manually unplug the ARC cable from the TV or Sonos.  Is there a setting(s) that I need to change on the TV and/or Sonos to enable us to leave the ARC cable plugged in and allow us to change the sound source without immediately defaulting back to the HDMI receiver (Sonos)? One solution I keep seeing is disabling the Anynet+ option, but this means each time we have to go into the settings and enable/disable. If this is the only solution then we can do that, bu

2
106rallye
8 months ago
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Downunder85Contributor I
asked in Home theater

Audio Converter- Beam

Recently bought a beam and SONOS sub mini. Unboxed and went to connect to my Girlfriends TV only to realize its a cheap TV and does not offer optical out, only RCA and SPDIF via coax.Has anyone successfully obtained an audio converter for any sonos sound bars, to convert either the RCA or Coax out, into a converter then Optical out using the SONOS supplied optical to HDMI adaptor into the beam?Trying to get an idea, whether using this would work? Or using a HDMI switch with an optical output. This would then mean audio out only for HDMI devices. I am in Australia where we get free to air TV so i would not get Audio out of the Beam for this as this is connected via Coax from Aerial. Thats fine as i really only want audio for movies which will be comes from an external device. Thanks.

2
D
1 year ago
E
edmarriottContributor II
asked in Home theater

Can't set up Ray- no PIN

I am trying to set up a refurbished Ray. I have existing Sonos. The unit is not playing a chime and the PIN and there is no pin code on the back of the unit by the connectors. CS don’t have any further advice. I have done a reset. Please help! thanks. 

2
Airgetlam
1 year ago
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YuzuSunshineContributor I
asked in Home theater

airplay fails to connect to Beam gen 1

I bought a refurbished Sonos beam gen 1. I set it up but noticed that I can’t seem to airplay to the beam. It shows up in the AirPlay list but I get an error when I try to connect to it.The beam is connected to the network via WiFi. Previously via ethernet and I had the same issue.I’ve rebooted the beam, my router, modem, phone etc.I’ve reset the beam a few times and no luck.I’m on iOS 16.4.1 and the Beam is on 15.3.in my network I also have a HomePod mini that I can AirPlay to successfully. I previously had a Sonos Ray that I could AirPlay too just fine too.Anything else I should try this weekend before reaching out to support next week?

1
Airgetlam
11 months ago
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chiroleryContributor I
asked in Home theater

wired Beam and 2 Sonos One SL as surround speakers

The sonos products aren't compatible with the type of WiFi signal my router emits"Tp link Deco mesh kits" How do I make them work? Wired? What are the steps?

3
Airgetlam
1 year ago
S
SchristopherContributor I
asked in Home theater

When will sonos allow 4 surrounds without having to create "stereo only" devices

I have a ARC, Sub, two One SL, and just picked up 2 Era 100s. I didn't realize that you can't add more than 2 surrounds when I purchased the Era 100s. The idea was the create 7.1 surround here which I guess is only truly achievable buy purchasing the Era 300s. But the price tag on those is insane for two of them. As a work around I have the SL ones now configured as stereo only and the Era 100s are now my surrounds. I can get the stereo only pair to play along with the setup but it's super annoying to have to use this work around. When will we get an update to enable 4 surround speakers without having to do this work around? If I had known about this earlier I wouldn't have purchased the additional units. They also can't be controlled with the same remote unless you purchase a third party remote to control them at the same time or manage the sound directly through the app. So everything I turn the TV on I have to manually group the additional stereo only speakers to the rest of the sys

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Stanley_4
8 months ago
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will_26Contributor III
asked in Home theater

best set up

I have a Sony Bravia tvsonos arcsky Q boxwhats the best way to set it up, I have eArc on the tv too

3
W
1 year ago
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ZathyronContributor I
asked in Home theater

Sonos Playbar doesn't play TV sound unless power cycled

Hey guys, I've got a problem.Sonos playbar with 2 Sonos SL. Worked beautifully without problems for 2 months.Now, it only plays TV if I power cycle it. It still plays music from internet, I can access it fully, I can change the input to TV, but there is no sounds from TV. After power cycle back to full functionality. But after every time I switch off the TV I have to restart the sound system. Wtf? :)

3
Z
10 months ago
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burmz83Contributor I
asked in Home theater

Sub not working

Hi all, First post here, so please go easy on me! Have had a Beam and Sub setup for around 7 months now and it’s been fantastic. Turned on the TV this morning and the Beam is working but the Sub is not. Checked the app and the Sub is showing in the app and I have a white light on the front. I have tried disconnecting power and reconnecting and this hasn’t helped. Diagnostic report number 1546425422. Any help would be much appreciated!

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B
3 years ago
A
Alpha NeuronAvid Contributor III
asked in Home theater

ANYONE GETTING TIRED OF THE PROBLEMS WITH BEAM?

Dialogue sync doesnt work,“fights with the TV speaker”alexa “can’t turn off” the TV. It’s the whole point of getting this speaker over any other fine quality speaker.doesnt generate enough volume. (when connected to tv and you;re playing content from a computer.cant use the S2 app for “all” features from the computer, need to do some from a phone… sorry, but that's ridiculous.The Beam is a failure. I want my money back or have it replaced with another product.Dont buy this product.

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jgatie
11 months ago
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