Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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2978 Topics

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vinbot3000Contributor I
asked in Home theater

Beam Gen 2 crashing

I have a Beam Gen 2 (and a pair of Symfonisks for surround), Nvidia Shield TV Pro and a Sony (XBR 65A8G). The setup is the Shield via HDMI to the TV, and the TV (arc) via HDMI to the Beam. In this configuration things work most of the time, but occasionally, the Beam gets into a state where it seems to get ‘stuck’ and outputs a noise that sounds like “dut-dut-dut-dut-dut” (rapidly and continuously) for about 20 seconds, and then it crashes/reboots (no longer controllable via the Sonos app, and the TV notices the absence and switches to its own speaker) and a few seconds later, it is back up (and controllable in the app, and the TV recognizes it is back).  This happens randomly - usually when it happens it happens a few times in a row, but then won’t happen again for several days. It isn’t the content, as I can ‘rewind’ and replay whatever was happening when the crash occurred and it works no problem.I’ve tried different HDMI cables - problem persists.I’ve tried adding a splitter (HDFur

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Ken_Griffiths
9 months ago
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jsquanceAvid Contributor I
asked in Home theater

Sub distortion on tv when streaming through Roku

I have a Roku ultra that streams to my Samsung tv.  I use an HDMI to push sound from my tv to my sonos beam.  I have a sub connected wirelessly to the beam.  My issue is that I get consistent distortion during low range “ominous” scenes during action movies, Stranger Things, etc.  I’m stumped as to how I resolve.  No issues when streaming music.  I’m guessing I’m missing something simple but I can’t seem to figure this out!  Any help appreciated.  

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Ken_Griffiths
10 months ago
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User379078Contributor I
asked in Home theater

Arc disconnects from system after installing Sonos voice assistant

I have a Arc, sub, and two SL One grouped for surround sound.  After the update of Sonos voice assistant every couple days the sound bar stops playing Sonos Radio or Deezer and does not show up in the Sonos app.  It is not clear but the OS might be rebooting and then connects back.  I had the same thing with a SL one that the SonosNet is started from.I removed the Sonos voice assistance from all of the speakers to see if this helps but does not. This happens when streaming music vs watching TV.

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Airgetlam
10 months ago
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X44davContributor I
asked in Home theater

Help!! Stuck with stereo 2.0

I have a sonos Arc, sub abs 2 sonos one speakers.I have just bought a new LG 77” model.I have the earc hdmi cable.I am only getting stereo 2.0 and I am pulling my hair out.Tried sonos chat but that did not help.it says Dolby vision on Netflix and Disney.     

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Ken_Griffiths
11 months ago
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dantoni2Contributor I
posted in Home theater

Sonos Arc Volume Issue

Hello Everyone,I’ve owned the Arc for about two months now, I’ve noticed at times in order to properly hear what's being displayed on the TV I have to crank the volume high. I’ve tried everything, from resetting the Arc to changing the settings in the app and the TV. ​​​​​​The TV that I’m using the Arc with is the Sony A90J. I had the beam before and NEVER experienced this issue. Thank You

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106rallye
10 months ago
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zachleeContributor I
asked in Home theater

samsung not connecting to SONOS over eARC after casting music to Sonos

I have a Samsung 2022 The Frame TV and Sonos ARC. After casting music to the Sonos from an app like pandora, and then disconnecting from the Sonos, I cannot hear audio through the TV. It requires a full power-cycle for the Samsung to recognize that the Sonos is connected over eARC. Has anybody seen this? I feel like the default behavior should be the eARC link is the highest priority sound source. Thanks,

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Ken_Griffiths
10 months ago
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Soundmonkey82Contributor I
asked in Home theater

Sub Gen 2 stopped working

My sub has been connected to my beam for well over a year and out of the blue last night it started making a loud static / white noise sound. I unplugged and restarted it and now the sound has stopped, but can’t get any audio through.  I disconnected and reconnected the sub via the app. Reset the sub to factory settings, rebooted my router and tried connecting via a Ethernet cable, but nothing seems to work.  I’m out of ideas… diagnostic number 213818091 thanks!

1
Corry P
9 months ago
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TherealQContributor I
asked in Home theater

Adding celing speakers to enhance Atmos to the sonos 5.1.2?

I have the Arc, gen3 sub and 2 Ones for surround. I find the Arc surround a bit lacking and would like to beef up my atmos experience.Can I add celing speakers to this setup to make 5.1.4? will this enhance the atmos sound and effects? Thanks in Advance

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G
9 months ago
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alex.makaContributor I
posted in Home theater

Quels branchement pour : TV LG + Sonos Arc et Sub + Apple TV + Philips Hue Sync Box ?

Bonjour à tous, Description Installation :TV LG OLED65CX6LA (eArc) - Sonos Arc + Sub 3e génération - Apple TV 4K - Philips Hue Sync Box (V2) pour adaptation TV Ambilight. Actuellement niveau branchement :Port HDMI 2 (eArc) de la TV relié en direct à la Sonos ArcPort HDMI 1 de la TV branché en direct sur le OUT de la Philips Hue Sync BoxApple TV branchée au HDMI 2 de la Philips Hue Sync BoxTout fonctionne correctement : les films Netflix ou Disney Plus Atmos sortent en PCM multicanal Dolby 5.1 et la musique via Apple Music en Atmos (vérification via appli Sonos) - d’ailleurs pourquoi la musique est affichée en Atmos et pas les films ? Mais je pensais qu’il serait possible de faire ça :Port HDMI 2 (eArc) de la TV vers le OUT de la Philips Hue Sync Boxpuis Apple TV sur HDMI 2 et Sonos sur HDMI 4 de la Philips Hue Sync Box Mais dans cette config le son sort en stéréo Avez vous des conseils à me donner concernant mes branchements ? Merci d’avance. Alex 

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Ken_Griffiths
10 months ago
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apax0260Contributor I
posted in Home theater

Connection issues

After hours of trying to get a stupid Beam soundbar working through surround speakers, i’ve given up. Over an hour with a Sonos tech and no one knows wtf they’re doing. meanwhile, i just hook in an appleTV and the speakers all sound fine. Sonos has the best sound when it works, but it never works for long. I’m constantly dealing with connection issues and this last one wasted several hours of one of the few days off i have.I’m returning this POS beam soundbar. i wish i could return my entire sonos system. the engineers at sonos are terrible and things never seem to get better. funny thing, i had this all set up just the night before and today it was all f’d up and sonos customer service had no idea after over an hour. Waste of time. i wouldn’t advise anyone get Sonos. i doubt Bose or any other system has the constant connection issues that Sonos can never seem to truly fix.Junk.

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Ken_Griffiths
11 months ago
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NatepContributor I
asked in Home theater

Samsung qn900a wont connect to Sonos arc

Just got this TV a couple months ago and initially had the same issue but ended up resolving it by unplugging the one connect box and reconnecting. After a power outage last night the sound bar is no longer being picked up by the tv. Theres no damage to it (surge protected) or the TV. For some reason the TV picks up that something is plugged in to the eARC slot, but it isn’t giving power to it. Has anyone else with this neo qled set up found a fix for this? I understand that this is a fairly common problem with Samsung TVs. I honestly wouldn’t have bought the TV had I known it would be giving me this problem.

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G
9 months ago
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billiejoe87Chromatic Producer I
asked in Home theater

Benefit To Wiring Amp To Sonos Arc?

Hey Everyone,I’ve got a Sonos Arc with a sub and Sonos AMP connected to ceiling speakers.The AMP and Sub are very close by to the Sonos Arc. Is there any benefit in putting an ethernet cable in between the Sonos ARC and AMP? Neither are connected directly to a router as I have another speaker wired to the router in another room to create SonosNet.I’d assume putting a cable in between the Sonos ARC and Amp would make it more reliable as the home theatre setup doesn’t need to communicate over Wifi. 

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M
11 months ago
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JasonMCGContributor I
asked in Home theater

Sonos Arc EQ Preservation

Question… I recently purchased an Arc+SL+Sub set, set the EQ/Trueplay in the Sonos app, but unfortunately, I’ve now lost my phone. Will the system retain my EQ and other settings even though I don’t have access to the app? Thanks!

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Stanley_4
11 months ago
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dymoyContributor I
asked in Home theater

HDMI issue

Hi,I set up a new Beam2 to an LG LCD tv via HDMI Arc. When I turn off TV and turn on again after about 5 seconds I get a  Sonos screen. I have to manually select the cable tv HDMI 2 input.  Only happens when I turn off and on TV.  Any suggestions?David

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buzz
11 months ago
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Mike HaContributor I
asked in Home theater

intermittlently loosing sub

I had my arc and sub paired and working good. But seems after i unplugged and moved both, the sub pairs with the arc but then while using the subs comes and goes. I’ve unplugged, removed and reinstalled  etc.  can’t figure it out. Any ideas?  Sub and arc are literally within 5 unblocked feet of each other.  I’ve reset both speakers and all components of the internet - router and wifi. 

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James L.
10 months ago
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MartynKContributor I
asked in Home theater

Sound dropping to beam

I have a LG TV connected to a Sonos Beam via the HDMI-ARC port.When I first turn on my TV or when no sound is on the TV for a while, normally due to the screen saver coming on, the Beam is reporting no connection to the TV and the volume is set to zero when I look at the Beam via the app.I have to press the volume up button every time for the Beam to re-connect to the TV and sound to be heard again.How can I get it that the Beam keeps its connection and volume level even when the TV is off or the screen saver has kicked in ?

1
G
10 months ago
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PacManicContributor I
asked in Home theater

Set up Ray without TV

Can you set up a Ray as a wifi speaker only?So skip the steps in set up to connect the Optical cable to the TV.A Ray would fit on top of my fridge as a great kitchen stereo system :)Thanks.

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G
10 months ago
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GrumpyDingoContributor I
asked in Home theater

Beam (Gen 2) Annoying Issues

Hi all,My setup: Beam (Gen 2 - updated to latest version) + LG OLED B7 - connection ARC.I have this soundbar for a couple days now and there are a couple of annoying issues which maybe you guys can help out, please?Issue 1: Volume goes up/down “too quickly” when using the TV remote - When I use the SONOS app, I can put the volume up or down 1 point at a time, this seems to be fine, but when I put the volume up or down using the TV remove then it seems like it goes up 2 or even 3 points at a time with a single press. EG: the volume is a bit low, then I press volume up just once and now it’s just a bit higher than I would like to. I actually had the opposite issue with my previous Bose soundbar 500 where I had to press the volume up 4 or 5 times for the volume to go up significantly.Issue 2: I’m now unable to use any Bluetooth headphones with the TV as it always defaults to the SONOS Beam! I select my Bluetooth headphones, the sound connects to the headphones for a couple of seconds and

1
G
11 months ago
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Panicos70Contributor I
asked in Home theater

synfonisk not appearing in system when added

Hii recently got a couple of symfonisk lamps to provide surround sound to the beam I have. On first install a couple of yesterday, everything went great and I was super pleased 👍🏼 today when I logged into the Sonia app on iOS everything had disappeared. Anyway reset the app and added the bean back following the unplug approach the app steps you through. Perfect.  Then I went to add the syfonisk lamp. I hard rest the synfonisk lamp and re added from scratch. It says it’s added successfully but it refuses to show within the system so I can’t create surround sound.  I tried the same with the other lamp and the same thing has happened. It mentions unplugging them and plugging them back in again but that doesn’t help. 😢 Any help would be greatly appreciated.  Thank you 😊 

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Corry P
10 months ago
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MeckkContributor I
asked in Home theater

sonos beam

Impossible d'utiliser l'application avec ma Beam 

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Ken_Griffiths
11 months ago
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VaticanContributor I
posted in Home theater

my Sub and rear symfonisks loses sync with Arc, very frustrating

I’ve had this setup for a year without any issues and now all of a sudden, my rears and subs syncs out with my arc…I can easily notice because I hear echoes and when I pause the movie or show it will continue to play for a second. Only resetting the power on my speakers fixes it then it comes back later randomly. What gives ? I didn’t pay $$$ for this sort of inconvenience.  

1
G
11 months ago
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EmanoContributor I
asked in Home theater

Panasonic (ARC) + Firetv stick 4k Max + sonos beam g2 + 2xSymfonism

I thank that something is not ok with my setup.  so when im using native Netflix app from my tv everything is perfect (i got dolby dogital 2.0 oraz 5.1 )  When there is stereo (dolby digital 2.0 oraz stereo pcm) i can hear some sounds from satelites (symfonisks) but when im watching same movie (that is not 5.1 but stereo only) VIA netlix (Firestik) at the app is always (dolby digital 5.1) and i cant hear any sound from satelites everything is perfect with movies that have 5.1 (working fine via both Netflix apps) btw. At Fire stick settings im using dolby dogital (not best ) couse with best firestick is using dd+ that my panasonic cant use via hdmi arc and i was Geting only stereo pcm (with i could hear some sound via satelites) just wondering if my setup is ok…  

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Airgetlam
11 months ago
I
IdeoDLawContributor I
posted in Home theater

Best Settings for ARC + LGC9 & PS5

Hey, I wanted to ask you guys what settings you use.I'm wondering how I can get the best sound experience out of my setup consisting of ARC, SUB & 2 ONE SL, PS5 and LG C9Kind regards

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G
10 months ago
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AyadaoContributor I
posted in Home theater

LG TV turns on my Arc when streaming Spotify from iPhone

Hi Sonos Fans,Proud owner of a Sonos Arc, my LG 4K OLED TV turns on my Arc when streaming Spotify from my iPhone 13.Is that possible to only use the Arc without having it turning on the TV ? thanks a lot for your helpAnthony

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Ken_Griffiths
9 months ago
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RichCOContributor I
posted in Home theater

Sonos Arc & Meraki Set Up

I recently purchased my first Sonos product, the Arc.  My network is Meraki MX64 based with a PoE MS120-8lp switch and a MR36 AP.  The set up instructions seemed simple enough but I could not get my iPad and Arc to connect to complete the install.  With help from Sonos support and Meraki support, they connected right away.Here is the combined list of the instructions from Sonos and Meraki that brought it all together:Log in to the Meraki router. Open the Wireless tab. Select Firewall & traffic shaping. Under Layer 2 LAN Isolation, change the setting to Disabled Under Layer 3 Firewall Rules, change the setting for Local LAN to Allow. Under the SSID Configuration, change the setting Addressing and Traffic Client IP Assignment to Bridge modeI hope this helps anyone with a Meraki network who wants to get the Sonos working smoothly. RichCO

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Corry P
11 months ago

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