Contributor I

Answered

HD Fury Arcana Issue

23 replies
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So I just purchased the HD Fury Arcana to go with my Arc. I have a 65XBR900F Sony tv. I plugged everything in correctly. Apple TV to HDMI IN, HDMI Out from Arcana to HDMI ARC on tv, eARC out to Arc. I have video, but the display on the Arcana says “eARC/ARC not active” and getting no sound. Any solutions from anyone?

Thanks in advance.

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1

13admashAnswer

Lyricist III

@13admash Sorry to hear. HD Fury will take care of you.

They sure did. Sent me a new one. Plugged it in and works like a charm.

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1

13admash

Lyricist III

Have you tried unplugging the Arcana, Arc and TV from power for about a minute?

yup ried that multiple times

J

John B

Hi

I really don’t know if this is relevant to your situation (don't have time to study context), but the following appears on p41 of the online Arcana manual:

“If you see "eARC/ARC not active" on Arcana OLED > click Netflix or APPS on TV remote to enter ARC mode and then click HDMI (or wherever Arcana is) to have TV select HDMI input. On some TVs you might need to set MENU > AUDIO > AUTO (instead of eARC ONLY by default since FW0.71)”

https://www.hdfury.com/docs/HDfuryArcana.pdf

G

GuitarSuperstar

Lead Maestro

@13admash What devices do you have connected to the Arcana?

"Receive with simplicity everything that happens to you." - Rashi

1

13admash

Lyricist III

@13admash What devices do you have connected to the Arcana?

Atv4k, Sony 850c and Sonos arc. Unfortunately, my arcana won’t even power up anymore so I cannot test what @John B recommended. I have contacted hdfury about this.

G

GuitarSuperstar

Lead Maestro

@13admash Sorry to hear. HD Fury will take care of you.

"Receive with simplicity everything that happens to you." - Rashi

1

13admashAnswer

Lyricist III

@13admash Sorry to hear. HD Fury will take care of you.

They sure did. Sent me a new one. Plugged it in and works like a charm.

D

drspinosaurus

Lyricist I

I had this problem too:

"eARC/ARC not active"

It was the Sonos Arc refusing to hand-shake automatically. I fixed the problem by opening the Sonos app on my iPhone, then selecting “System", then selecting the “Arc", then the option of “TV Setup”. As soon as I did this the hdfury arcana connected to the Sonos Arc and everything was fixed. So I am guessing it needs a manual handshake sometimes.

It was the last option I tried, having already bought 8K HDMI cables, and making sure I had the latest firmware/software for all of the Arcana, the Arc, the TV and Apple TV.

I can now listen to Dolby Atmos from the ATV 2017 4K while watching at 1080P on a 8 year old Samsung TV.

Set up was the basic ATV to Arcana HDMI In, Arcana HDMI out to TV Arc port, Arcana eArc Out to the Sonos Arc. I also get Native TV playing routing to the Arc, plus volume control at all times, plus CEC power control over all using the Apple remote. Very happy with the outcome even if it took ages to solve.

S

ST052438

Contributor II

Apologies in advance, I’m not very technically minded…

I have the HD fury attached to my Lg OLED and also using a Sony 4K bluray player. I have sound coming through all my TV apps, but when I switch to the HDMI input for the bluray player the Arcana always displays “eARC/ARC not active”. Sometimes I manually connect the Sonos arc to the tv and that intermittently works, but am I missing an obvious detail ? Or is it normal to not connect?

G

GuitarSuperstar

Lead Maestro

@ST052438 What firmware version do you have installed on the Arcana?

"Receive with simplicity everything that happens to you." - Rashi

S

ST052438

Contributor II

@ST052438 What firmware version do you have installed on the Arcana?

Ah it’s not the latest, but I’m a bit of a noob when it come to this...how do I update the arcana to the latest firmware ?

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