Contributor I

Answered

HD Fury Arcana Issue

23 replies
7713 views

So I just purchased the HD Fury Arcana to go with my Arc. I have a 65XBR900F Sony tv. I plugged everything in correctly. Apple TV to HDMI IN, HDMI Out from Arcana to HDMI ARC on tv, eARC out to Arc. I have video, but the display on the Arcana says “eARC/ARC not active” and getting no sound. Any solutions from anyone?

Thanks in advance.

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1

13admashAnswer

Lyricist III

@13admash Sorry to hear. HD Fury will take care of you.

They sure did. Sent me a new one. Plugged it in and works like a charm.

J

John B

Are your HDMI cables up to scratch?

V

Volfan32Author

Contributor I

I’m using the cable supplied by Sonos

J

John B

The cable to the TV doesn't have to go to the HDMI-ARC port. HDMI would be OK

But I can't really see why that would cause your problem.

V

Volfan32Author

Contributor I

Yeah, I’m getting video, just no sound. Tried another port and the same issue.

Airgetlam

Might be worth contacting HD Fury on their support channel on Discord.

Bruce

G

GuitarSuperstar

Lead Maestro

So I just purchased the HD Fury Arcana to go with my Arc. I have a 65XBR900F Sony tv. I plugged everything in correctly. Apple TV to HDMI IN, HDMI Out from Arcana to HDMI ARC on tv, eARC out to Arc. I have video, but the display on the Arcana says “eARC/ARC not active” and getting no sound. Any solutions from anyone?

Thanks in advance.

Do you have the latest firmware installed on the Arcana? Did you redo the TV Setup on the Sonos app? Have you activated Bravia Sync (CEC) on your TV?

"Receive with simplicity everything that happens to you." - Rashi

1

13admash

Lyricist III

@Volfan32 did you get it to work? I have the exact same issue. I have contacted hdfury on discord so let’s see if they have any suggestions.

G

GuitarSuperstar

Lead Maestro

@13admash Did you try the steps I mentioned above?

"Receive with simplicity everything that happens to you." - Rashi

1

13admash

Lyricist III

Yes, I did @GuitarSuperstar . I just got my arcana yesterday and it has the latest firmware .8

i redid tv setup in the sonos app and it says arc is connected to tv. Bravia sync is enabled. The display is working, I can control the tv with atv4k remote. Sonos arc is what’s not outputting any sound and arcana says earc not active.

G

GuitarSuperstar

Lead Maestro

Have you tried unplugging the Arcana, Arc and TV from power for about a minute?

"Receive with simplicity everything that happens to you." - Rashi

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