Contributor I

Answered

Era 300 inverted surrounds

57 replies
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Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

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Corry PAnswer

Sonos Staff

Hi @Bibs0n et al

I am happy to confirm that TruePlay Tuning now supports the use of inverted Era 300s in a Home Theatre setup.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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harktheharreld

Lyricist III

Just a quick update on this since new update is out. I can now not even get trueplay to start. When it gets to bit about playing test tones after flipping phone the “continue” button doesn’t work. I’ve tried closing the app and restarting phone. Nothing works. So trueplay still isn’t working but for a new reason now 😂

side note: looks like 300 auto trueplay and quick tune are scheduled for later this month, so maybe a fix will be added then. Assuming new app is cooperative by then.

Have you found any other issues with the new app? I’ve read some of the other threads of peoples feedback and decided not to update the app.

I’ve only messed around a little. I do like the new look, but certainly has some other minor issues. Depends how much you rely on the app for your playback. Biggest one I’ve noticed is you can only “replace queue” now instead of adding individual songs, albums, playlists, etc to an already in playing queue either next or at end. Weird omission. I’ve been using windows app to manage that anyway, or I just use Tidal or Apple directly, but definitely needs fixing.

Other than the true play not having any other issues. In fact, I’m having better overall responsiveness both in app and in playback. But I don’t use radio functions too much, and seen some are having issues there though Sonos looks to be aware of that. Early days still so take all with grain of salt.

H

harktheharreld

Lyricist III

Just a quick update on this since new update is out. I can now not even get trueplay to start. When it gets to bit about playing test tones after flipping phone the “continue” button doesn’t work. I’ve tried closing the app and restarting phone. Nothing works. So trueplay still isn’t working but for a new reason now 😂

side note: looks like 300 auto trueplay and quick tune are scheduled for later this month, so maybe a fix will be added then. Assuming new app is cooperative by then.

Have you found any other issues with the new app? I’ve read some of the other threads of peoples feedback and decided not to update the app.

I’ve only messed around a little. I do like the new look, but certainly has some other minor issues. Depends how much you rely on the app for your playback. Biggest one I’ve noticed is you can only “replace queue” now instead of adding individual songs, albums, playlists, etc to an already in playing queue either next or at end. Weird omission. I’ve been using windows app to manage that anyway, or I just use Tidal or Apple directly, but definitely needs fixing.

Other than the true play not having any other issues. In fact, I’m having better overall responsiveness both in app and in playback. But I don’t use radio functions too much, and seen some are having issues there though Sonos looks to be aware of that. Early days still so take all with grain of salt.

Will update to say I have discovered quite a few issues now, including trueplay not working at all for any speaker. Can’t remove speakers from system, along with the many other issues others are reporting. Best to avoid updating if you can.

G

Greg_F

Lyricist III

Just a quick update on this since new update is out. I can now not even get trueplay to start. When it gets to bit about playing test tones after flipping phone the “continue” button doesn’t work. I’ve tried closing the app and restarting phone. Nothing works. So trueplay still isn’t working but for a new reason now 😂

side note: looks like 300 auto trueplay and quick tune are scheduled for later this month, so maybe a fix will be added then. Assuming new app is cooperative by then.

Have you found any other issues with the new app? I’ve read some of the other threads of peoples feedback and decided not to update the app.

I’ve only messed around a little. I do like the new look, but certainly has some other minor issues. Depends how much you rely on the app for your playback. Biggest one I’ve noticed is you can only “replace queue” now instead of adding individual songs, albums, playlists, etc to an already in playing queue either next or at end. Weird omission. I’ve been using windows app to manage that anyway, or I just use Tidal or Apple directly, but definitely needs fixing.

Other than the true play not having any other issues. In fact, I’m having better overall responsiveness both in app and in playback. But I don’t use radio functions too much, and seen some are having issues there though Sonos looks to be aware of that. Early days still so take all with grain of salt.

Will update to say I have discovered quite a few issues now, including trueplay not working at all for any speaker. Can’t remove speakers from system, along with the many other issues others are reporting. Best to avoid updating if you can.

Did the latest update fix any of the issues you were seeing? I’m assuming fixing trueplay to work with inverted surrounds is now even lower on their priority list. I’m still holding off on the update for now.

H

harktheharreld

Lyricist III

Actually most recent update seems to have resolved the issue on both my systems! Update previous it worked on one, but then got stuck during it on other, but only after finding a working around to trueplay not working. This most recent update has resolved all those issues, plus it completes as expected.

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Greg_F

Lyricist III

Trueplay completes with the inverted Era300’s?

H

harktheharreld

Lyricist III

Trueplay completes with the inverted Era300’s?

Yes! At least for me on new app with latest updates. Did it this morning with no issues.

G

Greg_F

Lyricist III

Trueplay completes with the inverted Era300’s?

Yes! At least for me on new app with latest updates. Did it this morning with no issues.

Good to know. Thanks!

B

bruce93

Lyricist I

Hi @Corry P,

Could you please help to check if TruePlay already support inverted-mounting Era300’s?

I purchased a pair recently and successfully add into surrounding system but failed on TruePlay…

BTW, my system is beam gen2 + sub mini in a small room.

Many Thanks!

Gabriel Z

Enthusiast II

Hi @Corry P,

Could you please help to check if TruePlay already support inverted-mounting Era300’s?

I purchased a pair recently and successfully add into surrounding system but failed on TruePlay…

BTW, my system is beam gen2 + sub mini in a small room.

Many Thanks!

Hey @bruce93, welcome to the Sonos Community!

For now invert-mounted Era300’s are not Trueplay supported, but I have forwarded the issue for clarification.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

B

bruce93

Lyricist I

Hi @Corry P,

Could you please help to check if TruePlay already support inverted-mounting Era300’s?

I purchased a pair recently and successfully add into surrounding system but failed on TruePlay…

BTW, my system is beam gen2 + sub mini in a small room.

Many Thanks!

Hey @bruce93, welcome to the Sonos Community!

For now invert-mounted Era300’s are not Trueplay supported, but I have forwarded the issue for clarification.

Hi Gabriel Z,

Thanks for your confirmation!

Kindly keep us post if any update. Many of us are looking forward this function badly.

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