Contributor I

Answered

Era 300 inverted surrounds

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Hi, I read around a month ago that inverting the era 300 was not fully supported in the software yet, was looking for some info on this topic, is it fully supported yet? If not when is it likely? and also can anyone explain what not fully supported actually means.

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Corry PAnswer

Sonos Staff

Hi @Bibs0n et al

I am happy to confirm that TruePlay Tuning now supports the use of inverted Era 300s in a Home Theatre setup.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Nate S

Lyricist I

Thanks ptrick73, good to know it works for some. Maybe I’m not walking far enough behind them for the app to fully calculate the levels. My living room and dining room are one large area but I haven’t walking out of the living room space during trueplay. I’ll try it out today.

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harktheharreld

Lyricist III

Hi all,

We also recently installed a sound systems with inverted 300s. No matter what I’ve tried trueplay doesn’t want to complete. After completing the walking around portion it always says “problem communicating with speaker.” I can complete trueplay with one 300 on it’s own, and a stereo pair, and a beam and sub on their own, but not with the 300 as a surround pair. Rebooting beam didn’t work either. Any advice is welcome!

Corry P

Sonos Staff

Hi @harktheharreld

Sorry to hear of the issue you’ve had with tuning your Arc+Era 300 setup.

If rebooting the Eras, the Arc and your phone do not help (or, if you have another iPhone/iPad to try and doing so does not help), I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Greg_F

Lyricist III

I recently purchased the Arc, sub and Era 300’s for a basement home theater. The Era’s have to be inverted due to my room configuration. Trueplay does not work with the Era’s inverted. I can get it to work with just the Arc, just the Era’s, or the whole system with the Era’s not inverted.

I called tech support and spent two hours on the phone with them, an hour of which was with the Level 2. Neither of them had any idea this was an issue and didn’t know why it wasn’t working. I was told my issue would be raised to engineering and I would get an email letting me know the status. There has been no contact from Sonos since my call. Both technical service reps were very friendly and patient but I find it very frustrating that two minutes of searching on here produced more information than what tech support knew.

I also find it very frustrating and misleading by Sonos to know that Trueplay isn’t compatible with inverted Era 300’s but advertise this as the proper way to install them for low ceilings. RTA (Trueplay) can make the difference between a good sounding home theater and a great sounding one. It’s a major reason why I purchased this system. Had I known of this issue, I would have bought a competitor system.

Do better Sonos. Please fix this issue and communicate a date when consumers can expect a fix.

H

harktheharreld

Lyricist III

I recently purchased the Arc, sub and Era 300’s for a basement home theater. The Era’s have to be inverted due to my room configuration. Trueplay does not work with the Era’s inverted. I can get it to work with just the Arc, just the Era’s, or the whole system with the Era’s not inverted.

I called tech support and spent two hours on the phone with them, an hour of which was with the Level 2. Neither of them had any idea this was an issue and didn’t know why it wasn’t working. I was told my issue would be raised to engineering and I would get an email letting me know the status. There has been no contact from Sonos since my call. Both technical service reps were very friendly and patient but I find it very frustrating that two minutes of searching on here produced more information than what tech support knew.

I also find it very frustrating and misleading by Sonos to know that Trueplay isn’t compatible with inverted Era 300’s but advertise this as the proper way to install them for low ceilings. RTA (Trueplay) can make the difference between a good sounding home theater and a great sounding one. It’s a major reason why I purchased this system. Had I known of this issue, I would have bought a competitor system.

Do better Sonos. Please fix this issue and communicate a date when consumers can expect a fix.

Ditto. Resetting, different phones, none of it’s worked for me. And that’s with two different systems. One based around arc and another around a beam, both with inverted 300s. Both have the trueplay issue I mentioned, and you seem to have. Haven’t had a chance to talk to support yet, but I think you saved me some time!

C

Camja101

Lyricist I

I recently purchased the Arc, sub and Era 300’s for a basement home theater. The Era’s have to be inverted due to my room configuration. Trueplay does not work with the Era’s inverted. I can get it to work with just the Arc, just the Era’s, or the whole system with the Era’s not inverted.

I called tech support and spent two hours on the phone with them, an hour of which was with the Level 2. Neither of them had any idea this was an issue and didn’t know why it wasn’t working. I was told my issue would be raised to engineering and I would get an email letting me know the status. There has been no contact from Sonos since my call. Both technical service reps were very friendly and patient but I find it very frustrating that two minutes of searching on here produced more information than what tech support knew.

I also find it very frustrating and misleading by Sonos to know that Trueplay isn’t compatible with inverted Era 300’s but advertise this as the proper way to install them for low ceilings. RTA (Trueplay) can make the difference between a good sounding home theater and a great sounding one. It’s a major reason why I purchased this system. Had I known of this issue, I would have bought a competitor system.

Do better Sonos. Please fix this issue and communicate a date when consumers can expect a fix.

Ditto. Resetting, different phones, none of it’s worked for me. And that’s with two different systems. One based around arc and another around a beam, both with inverted 300s. Both have the trueplay issue I mentioned, and you seem to have. Haven’t had a chance to talk to support yet, but I think you saved me some time!

I have the same issues with an arc, but i know I was able to true play them when I first got my 300 when they were released. I am not sure what has changed since then…. I wonder if the 300 inverted support will be released with the new app? Hopefully when they do, they also allow the center speaker to be turned back on when playing music and paired in surround.

Airgetlam

Everything I’ve read is that the ‘new app’, being released tomorrow, is a UI refresh, not a rewrite of any underlying capabilities. While I expect the normal amount of ‘bug fixes’, I’m not expecting extreme changes such as you’re hoping for. We will find out soon, though. I could be wrong….

Bruce

C

Camja101

Lyricist I

Everything I’ve read is that the ‘new app’, being released tomorrow, is a UI refresh, not a rewrite of any underlying capabilities. While I expect the normal amount of ‘bug fixes’, I’m not expecting extreme changes such as you’re hoping for. We will find out soon, though. I could be wrong….

I agree unfortunately…. Hopefully now that they have deployed this update, they can get to some of the lower priority items requested.

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harktheharreld

Lyricist III

Just a quick update on this since new update is out. I can now not even get trueplay to start. When it gets to bit about playing test tones after flipping phone the “continue” button doesn’t work. I’ve tried closing the app and restarting phone. Nothing works. So trueplay still isn’t working but for a new reason now 😂

side note: looks like 300 auto trueplay and quick tune are scheduled for later this month, so maybe a fix will be added then. Assuming new app is cooperative by then.

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Greg_F

Lyricist III

Just a quick update on this since new update is out. I can now not even get trueplay to start. When it gets to bit about playing test tones after flipping phone the “continue” button doesn’t work. I’ve tried closing the app and restarting phone. Nothing works. So trueplay still isn’t working but for a new reason now 😂

side note: looks like 300 auto trueplay and quick tune are scheduled for later this month, so maybe a fix will be added then. Assuming new app is cooperative by then.

Have you found any other issues with the new app? I’ve read some of the other threads of peoples feedback and decided not to update the app.

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