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Contributor I
December 30, 2023

Connect Arc + LG Oled C3 + Apple TV 4K + Streaming box + 2-Era 100 for Surround Sound

  • December 30, 2023
  • 13 replies
  • 2334 views

My LG 3C TV has E-Arc (port 2). Some articles indicate that the Apple TV 4K should go into that port. Then I read that the Sonos Arc should be plugged in that port. Which do I plug in that E-Arc port? 
I need to start with that question as I’m having other issues. 

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13 replies

Airgetlam
December 30, 2023

Your Apple TV goes into any HDMI port. The Sonos Arc must be connected to the port labeled ARC or eARC. 

Bruce
Daisy dueAuthor
Contributor I
December 30, 2023

Thank you. I know that’s very basic and I appreciate the answer. I can move forward. 
The way it’s going at the moment I haven’t gotten sound from the back speakers, pair of Era 100. During the test I heard sound from 1 speaker when I did True test. At the moment I have a flashing red light from the other speaker. 
 

Airgetlam
December 30, 2023

So, there are several things I’d recommend.

Reboot that red blinking speaker, by unplugging it for the wall for two minutes, then plug it back in. You want to get it to a steady white(ish) light. If it’s blinking red, a TruePlay won’t work, as the speaker isn’t connected to your Arc. 

Make sure there’s no potential wifi interference , particularly in the 5Ghz range after than, near either speaker. Note that all interference doesn’t have to come from a WiFi enabled device. 

Make sure the source you’re watching is at least Dolby Digital, and shows up as such in the Sonos app’s ’now playing’ screen. 

Basic questions are good. There are a lot of ‘remove this particular variable to hone in on the real issue’ that has to go on. No need to apologize ;)

Bruce
Airgetlam
December 30, 2023

Oh, it may not hurt to remove those speakers as surrounds, and a stereo pair to get them into a ‘normal’ state, then try adding them back as surrounds. Frankly, if you’re going that far, it wouldn’t hurt to reboot the Arc, and your router too. 

Bruce
Daisy dueAuthor
Contributor I
December 30, 2023

Thanks for the assistance! I will try this. It just requires a bit of patience! I’m looking forward to having everything working properly. 

Airgetlam
December 30, 2023

There’s a lot of smart and experienced folks here who try to help. If you run into something else, just ask. Not being Sonos employees, we can’t help with failed hardware, but that’s extremely rare and unlikely. There’s always Sonos Support , but given it’s New Years, I’m not sure if they’re manning the phones or not. 

Bruce
Lead Maestro
December 30, 2023

Make sure the TV is set to these settings:

HDMI Input Audio Format: Bitstream

Digital Sound Output: Pass Through

eARC Support: On


Set the Apple TV Audio Format settings to this:

Change Format: OFF

Dolby Atmos: ON

"Receive with simplicity everything that happens to you." - Rashi
Daisy dueAuthor
Contributor I
December 30, 2023

Hi. This is a great community website. I have my Era 100 speakers working. But have some issues with the TV settings such as you have outlined. I have the Apple Format settings as you mentioned. The LG C3 TV sound settings have some things you mentioned there as greyed out. Not sure why but still searching. Thank you for your help. 

Airgetlam
December 30, 2023

Often, TVs ‘grey out’ settings that can’t be changed depending on the data be sent through (what you’re watching). Make sure the source is an Atmos signal, and all of those settings should be available. Don’t try to change them while watching something in stereo. 

If that doesn’t work, you may need to contact LG’s customer service. 

Bruce
Daisy dueAuthor
Contributor I
December 30, 2023

Perfect. Those are great suggestions I didn’t know about.