Can't configure Samsung remote to work with new Ray

I enter the model number s36 but its not recognized on the device. Is there an alternative?

What’s an s36?

Pretty sure that’s the Ray’s ‘designation’, although it’s extremely unlikely that any TV manufacturer would know/use it. The key is to get the TV remote to use IR, the Ray will ‘learn’ whatever is then presented to it. There is no ‘preset’ set of IR codes that Sonos uses, for any of their devices, to my knowledge. 

Hi. I have got the same issue. Has anyone had any success? 
Thanks 

Is the remote a ‘smart’ remote, that doesn’t communicate to the TV via IR normally?

This might be a similar issue that many had with the PLAYBAR, in which you need to tell your remote to use IR rather than some other form of communication. Check the TV’s manual for these instructions.

Just read this. I do not think this is a solution for the remote not commanding the soundbar. Yes, the commands with an HDMI-ARC capable TV and soundbar are passed through the cable, but only when using an HDMI cable for the whole signal path. The optical cable is not capable of relaying commands from a remote. The Ray needs an optical cable, so needs a signal from the remote itself.

@PlanetM8M 
I agree with @106rallye, the enabling of ARC/eARC will not make an RF TV remote work with the Ray when the TV itself is connected to optical - the Ray needs an IR remote to control its volume and there’s no getting around that fact - but note any IR remote will do the job of controlling the volume in most cases, and a good many RF remotes do have IR too such as the LG magic remote, for example, so perhaps check with your TV manufacturer to see what they can perhaps suggest.

I actually got the Ray to set-up with my 2022 65” Samsung Frame after several days of trying.  I just wanted to give an update to let you know what worked for me.  

I first turned my Ray upside down to make sure that the signal from remote got to Ray.  In the Sonos app I actually had set-up as an IR remote turned off.  I followed the directions in this link exactly:  https://support.sonos.com/s/article/3444?language=en_US.  When I got to step 6 in set-up I hit done anyways even though the Ray was still not responding to the remote.  I went back in to set up another device as it stated in step 7, but ended up backing out of the set-up process when it got to selecting the brand because I thought there is no way this remote is going to work.  After, that I remembered I had not turned IR on in the Sonos app and went back in and turned it on and sure enough it worked.  I have the Ray sitting on our dresser underneath the television.  At set-up I had the frame box sitting next to the Ray and it worked perfectly from any angle or distance.  When i tried to hide the Frame box behind the dresser again the signals to the Ray were not working.  As soon as I moved the box next to the Ray again it worked again.  Hope this helps someone!

So this is a "line of sight” issue?

Yes you are correct on this setup. Here’s whats happening.

The Samsung Frame has a One connect box. On the end where the USB port is, there is an IR emitter hidden inside the vents. You can see it flash IR with your camera on your phone as you press volume up or down once you have added a device to the Samsung Universal remote section. This will be a line of sight control to the Ray. then go into Sonos and do the TV remote setup with IR ON.

If you cannot place the One Connect box near the Ray, add a simple IR repeater to this setup and you’ll be good.