Contributor I

Can't configure Samsung remote to work with new Ray

38 replies
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Just got my Ray, and hooked it up to a fairly modern Samsung TV via optical connection (

Model Number

: UN50J6200AFXZA

). However, I cannot configure the Samsung RF remote to use the volume buttons to control the Ray. I followed the guidance via the mobile app to add the Ray as a Home Theater device etc.

The guidance says to “go back to the Universal Remote setup menu and select one of the other input devices you’ve added, like a cable box or Blu-ray player. Select the other input devices and choose Use with Home Theater. Do this for all of your active inputs.”

Are there any Samsung owners out here with the same issue

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Pinned Reply By MVSV

I actually got the Ray to set-up with my 2022 65” Samsung Frame after several days of trying. I just wanted to give an update to let you know what worked for me.

I first turned my Ray upside down to make sure that the signal from remote got to Ray. In the Sonos app I actually had set-up as an IR remote turned off. I followed the directions in this link exactly: https://support.sonos.com/s/article/3444?language=en_US. When I got to step 6 in set-up I hit done anyways even though the Ray was still not responding to the remote. I went back in to set up another device as it stated in step 7, but ended up backing out of the set-up process when it got to selecting the brand because I thought there is no way this remote is going to work. After, that I remembered I had not turned IR on in the Sonos app and went back in and turned it on and sure enough it worked. I have the Ray sitting on our dresser underneath the television. At set-up I had the frame box sitting next to the Ray and it worked perfectly from any angle or distance. When i tried to hide the Frame box behind the dresser again the signals to the Ray were not working. As soon as I moved the box next to the Ray again it worked again. Hope this helps someone!

Yes you are correct on this setup. Here’s whats happening.

The Samsung Frame has a One connect box. On the end where the USB port is, there is an IR emitter hidden inside the vents. You can see it flash IR with your camera on your phone as you press volume up or down once you have added a device to the Samsung Universal remote section. This will be a line of sight control to the Ray. then go into Sonos and do the TV remote setup with IR ON.

If you cannot place the One Connect box near the Ray, add a simple IR repeater to this setup and you’ll be good.

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M

MonkeyFeathers

Lyricist I

I actually got the Ray to set-up with my 2022 65” Samsung Frame after several days of trying. I just wanted to give an update to let you know what worked for me.

I first turned my Ray upside down to make sure that the signal from remote got to Ray. In the Sonos app I actually had set-up as an IR remote turned off. I followed the directions in this link exactly: https://support.sonos.com/s/article/3444?language=en_US. When I got to step 6 in set-up I hit done anyways even though the Ray was still not responding to the remote. I went back in to set up another device as it stated in step 7, but ended up backing out of the set-up process when it got to selecting the brand because I thought there is no way this remote is going to work. After, that I remembered I had not turned IR on in the Sonos app and went back in and turned it on and sure enough it worked. I have the Ray sitting on our dresser underneath the television. At set-up I had the frame box sitting next to the Ray and it worked perfectly from any angle or distance. When i tried to hide the Frame box behind the dresser again the signals to the Ray were not working. As soon as I moved the box next to the Ray again it worked again. Hope this helps someone!

This worked for me on a newer Samsung TV. Thank you! Essentially I turned off the ‘Use IR’ tab in the Sonos App BEFORE going through the process of setting up the Universal Remote in the Samsung TV settings, via the link you provided: support.sonos.com/s/article/3444?language=en_US

Similar to you, I went ahead and started to set up a new device (my Xbox), then backed out. I then toggled ON the ‘Use IR’ tab on the Sonos App, then went ahead and completed the ‘Remove Control Setup’ and the process worked. Now I need to figure out how to have the ‘Sonos (Optical)’ pop up not show up every time I change the volume.

D

drshanahan

Lyricist I

SOLVED: Solution described above in pieces, only caveat when volume up or down is pressed on the Samsung remote the IR signal does not come from the actual remote to the Sonos box. The remote triggers the One connect box which is typically buried out of sight to emit the IR signal to the Sonos ray. So the only solution is to buy an IR Repeater on Amazon. The IR sensor will sit behind the One connect box facing the vents and the emitter is placed directly under the Sonos logo on ray.

The optical audio only as opposed to the ARC HDMi creates this need for a workaround.

Ken_Griffiths

@drshanahan,

I’m quite lucky as my LG magic remote works fine with the Ray/Surrounds/Sub in the Kitchen/Diner, but admittedly I’m slightly surprised that HDMI-ARC was not its default connection, particularly as Sonos make/sell an Optical-to-HDMI adapter. Even the smaller 24” LG TV’s come with an ARC port connection these days. I guess that it will be something that will come with the Ray (gen2) in a few years time.

Anyhow, I’ve been impressed with the Ray/Surround audio quality and have recently added the Sub-Mini to the room and that has taken the setup to a whole new level - I’m really pleased with the ‘mini’ Home Theatre. It’s absolutely ideal for our Kitchen/Diner area.

I

ivanfamo

Lyricist I

SOLVED: Solution described above in pieces, only caveat when volume up or down is pressed on the Samsung remote the IR signal does not come from the actual remote to the Sonos box. The remote triggers the One connect box which is typically buried out of sight to emit the IR signal to the Sonos ray. So the only solution is to buy an IR Repeater on Amazon. The IR sensor will sit behind the One connect box facing the vents and the emitter is placed directly under the Sonos logo on ray.

The optical audio only as opposed to the ARC HDMi creates this need for a workaround.

@drshanahan

Finally somebody being able to explain what Samsung cannot clearly document of their own products. That part where you explained the IR emitter is embedded in the Samsung One Box as opposed to the remote transmitting IR is the real issue. You have to re-read or almost read between lines in the Samsung box documentation because most information is focused on eARC and CEC where you do not need IR. Also Sonos should warn Samsung Frame users about this for the specific case of Ray and using optical only!

It makes sense for Frame users where you have the one box hidden and sitting side by side with other components like your cable box or blue ray player. The Sonos soundbar will never be hidden so the fact that the IR is in the box and not in the remote is the downside!

Many thanks, you cut mounting frustration and potential return of the Sonos Ray. Even tough the Samsung remote is the issue I will not return my Samsung Frame just because of the remote not having IR.

I

ivanfamo

Lyricist I

SOLVED: Solution described above in pieces, only caveat when volume up or down is pressed on the Samsung remote the IR signal does not come from the actual remote to the Sonos box. The remote triggers the One connect box which is typically buried out of sight to emit the IR signal to the Sonos ray. So the only solution is to buy an IR Repeater on Amazon. The IR sensor will sit behind the One connect box facing the vents and the emitter is placed directly under the Sonos logo on ray.

The optical audio only as opposed to the ARC HDMi creates this need for a workaround.

@drshanahan

Finally somebody being able to explain what Samsung cannot clearly document of their own products. That part where you explained the IR emitter is embedded in the Samsung One Box as opposed to the remote transmitting IR is the real issue. You have to re-read or almost read between lines in the Samsung box documentation because most information is focused on eARC and CEC where you do not need IR. Also Sonos should warn Samsung Frame users about this for the specific case of Ray and using optical only!

It makes sense for Frame users where you have the one box hidden and sitting side by side with other components like your cable box or blue ray player. The Sonos soundbar will never be hidden so the fact that the IR is in the box and not in the remote is the downside!

Many thanks, you cut mounting frustration and potential return of the Sonos Ray. Even tough the Samsung remote is the issue I will not return my Samsung Frame just because of the remote not having IR.

Forgot to credit @MVSV for the help with the solution too!

L

lmindiola

Lyricist I

Hello all, sorry if my description is not exact but I SOLVED, I have a Samsung tv frame 55”, the box of the tv is occult in a cabinet and my Sonos ray model s36 is avode the tv stand, the remote control uses RF, not IR but any occasions IR works, work to control volume to my Sonos ray.

following next steps

in your remote control touch the home button
in the menu, select source
navigate until finding config universal remote control
select new
home theater
Sonos brand
optical audio uoput
the following is a power on test, it is an iteration between the codes that samsung has to test and try to control my sound bar, but the IR signal is sent from the Samsung box, so as we have seen this would not work but my solution was to launch the test, select yes when it asks me if the test worked, and then test if the volume up and down keys already work with my control, if it doesn't work I do the steps again until I'm back in power on test and select and try the next one.

It worked for me in the second iteration

B

Boffka

Lyricist I

Tried both and Imindiola’s solution is easiest.

Also found it described here:

https://eu.community.samsung.com/t5/tv/where-is-the-infrared-remote-sensor-located-in-the-one-connect/td-p/1120867/page/2

Add via Sonos App and add via Samsung Universal Remote in settings as above. Select “No” to first power test and “Yes” to the second (even though the power test doesn't seem to work).

A

alex11100

Lyricist I

GO TO UNIVERSAL REMOTE SETTINGS ON YOUR SAMSUNG TV AND SET UP “HOME THEATER SYSTEM” SELECT SONOS AS THE BRAND AND THE SONOS ARC WILL WORK!!!!

106rallye

There’s need to shout at us. And this topic is about the Ray, not the Arc, that uses a different interface to receive remote commands.

B

BryanBobby

Lyricist I

Tried both and Imindiola’s solution is easiest.

Also found it described here:

https://eu.community.samsung.com/t5/tv/where-is-the-infrared-remote-sensor-located-in-the-one-connect/td-p/1120867/page/2

Add via Sonos App and add via Samsung Universal Remote in settings as above. Select “No” to first power test and “Yes” to the second (even though the power test doesn't seem to work).

Thank you! After a couple of frustrating hours, this is the only thing that worked for me.

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