Can't configure Samsung remote to work with new Ray

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34 replies

L

Hello all, sorry if my description is not exact but I SOLVED, I have a Samsung tv frame 55”, the box of the tv is occult in a cabinet and my Sonos ray model s36 is avode the tv stand, the remote control uses RF, not IR but any occasions IR works, work to control volume to my Sonos ray. 

following next steps

  1. in your remote control touch the home button
  2. in the menu, select source 
  3. navigate until finding config universal remote control
  4. select new 
  5. home theater
  6. Sonos brand
  7. optical audio uoput
  8. the following is a power on test, it is an iteration between the codes that samsung has to test and try to control my sound bar, but the IR signal is sent from the Samsung box, so as we have seen this would not work but my solution was to launch the test, select yes when it asks me if the test worked, and then test if the volume up and down keys already work with my control, if it doesn't work I do the steps again until I'm back in power on test and select and try the next one.

It worked for me in the second iteration

 

B

Tried both and Imindiola’s solution is easiest.

 

Also found it described here:

https://eu.community.samsung.com/t5/tv/where-is-the-infrared-remote-sensor-located-in-the-one-connect/td-p/1120867/page/2

 

Add via Sonos App and add via Samsung Universal Remote in settings as above.  Select “No” to first power test and “Yes” to the second (even though the power test doesn't seem to work).

A

GO TO UNIVERSAL REMOTE SETTINGS ON YOUR SAMSUNG TV AND SET UP “HOME THEATER SYSTEM” SELECT SONOS AS THE BRAND AND THE SONOS ARC WILL WORK!!!!

106rallye
Userlevel 7
Badge +17

There’s need to shout at us. And this topic is about the Ray, not the Arc, that uses a different interface to receive remote commands.

B

Tried both and Imindiola’s solution is easiest.

 

Also found it described here:

https://eu.community.samsung.com/t5/tv/where-is-the-infrared-remote-sensor-located-in-the-one-connect/td-p/1120867/page/2

 

Add via Sonos App and add via Samsung Universal Remote in settings as above.  Select “No” to first power test and “Yes” to the second (even though the power test doesn't seem to work).

Thank you! After a couple of frustrating hours, this is the only thing that worked for me. 

T

I actually got the Ray to set-up with my 2022 65” Samsung Frame after several days of trying.  I just wanted to give an update to let you know what worked for me.  

I first turned my Ray upside down to make sure that the signal from remote got to Ray.  In the Sonos app I actually had set-up as an IR remote turned off.  I followed the directions in this link exactly:  https://support.sonos.com/s/article/3444?language=en_US.  When I got to step 6 in set-up I hit done anyways even though the Ray was still not responding to the remote.  I went back in to set up another device as it stated in step 7, but ended up backing out of the set-up process when it got to selecting the brand because I thought there is no way this remote is going to work.  After, that I remembered I had not turned IR on in the Sonos app and went back in and turned it on and sure enough it worked.  I have the Ray sitting on our dresser underneath the television.  At set-up I had the frame box sitting next to the Ray and it worked perfectly from any angle or distance.  When i tried to hide the Frame box behind the dresser again the signals to the Ray were not working.  As soon as I moved the box next to the Ray again it worked again.  Hope this helps someone!

Yes you are correct on this setup. Here’s whats happening.

The Samsung Frame has a One connect box. On the end where the USB port is, there is an IR emitter hidden inside the vents. You can see it flash IR with your camera on your phone as you press volume up or down once you have added a device to the Samsung Universal remote section. This will be a line of sight control to the Ray. then go into Sonos and do the TV remote setup with IR ON.

If you cannot place the One Connect box near the Ray, add a simple IR repeater to this setup and you’ll be good.

 

So are you saying that you either need to (a) have the One Connect box in front of the Ray or (b) use and IR Repeater?

106rallye
Userlevel 7
Badge +17

No, but it needs to be near it. In my case, where I was until recently using the ir signal from the One Connect box to command my settop box, both devices where next to each other in the same compartment of the TV cabinet. If this is not possible, an ir repeater could do the tric.

E

Hello all, sorry if my description is not exact but I SOLVED, I have a Samsung tv frame 55”, the box of the tv is occult in a cabinet and my Sonos ray model s36 is avode the tv stand, the remote control uses RF, not IR but any occasions IR works, work to control volume to my Sonos ray. 

following next steps

  1. in your remote control touch the home button
  2. in the menu, select source 
  3. navigate until finding config universal remote control
  4. select new 
  5. home theater
  6. Sonos brand
  7. optical audio uoput
  8. the following is a power on test, it is an iteration between the codes that samsung has to test and try to control my sound bar, but the IR signal is sent from the Samsung box, so as we have seen this would not work but my solution was to launch the test, select yes when it asks me if the test worked, and then test if the volume up and down keys already work with my control, if it doesn't work I do the steps again until I'm back in power on test and select and try the next one.

It worked for me in the second iteration

 

This option works for my Samsung. 

minimalist
Userlevel 2
Badge +4

Im helping a friend set up her new Samsung Frame TV and her Sonos Ray plus 2 Ones and a Sub mini and the remote issue is a huge PITA. Ive followed every solution I’ve seen on this thread and still the remote will not control the volume and the only way to do it is to use the app.  Definitely not what this friend wants to deal with to change the volume after she spent almost $4K on all this equipment.

Are we sure the Samsung Frame remotes don't emit IR?  It has a black end on it and some sort of weird clear panel on the bottom with a copper colored motel rectangle. Having the One Connect boxes emit the signals would be really stupid on Samsung’s part.  The whole point of these expensive Frame TVs is the box gets tucked away in a cabinet to hide the electronics. Telling people they need to leave the one connect boxes out and exposed to a sounder would negate that feature.

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