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Beam Gen 2 - sudden full volume hammering sound

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Hi everyone,

Last week I got a Beam Gen 2 + Sub Gen 3 to replace my Beam Gen 1. So far everything's been running smoothly. Then today when I was listening to music with said setup while working a sudden hammering sound interrupted the music. The noise must have been at full volume despite the volume limit which I set to 40%. I jumped up from the couch and instantly pulled the plug. Music kept playing in the adjacent dining room on a pair of One/One SL for a bit before it stopped.

I tried to find the problem online and only found this video. This is exactly what I experienced with my Beam as well. However, this video does not give a good idea of how loud this really was.

Since I couldn't find a solution online, I called the support hotline. The lady on the phone told me, that such a problem has not come up yet. She asked me to replug the Beam and let some music play. After just a few minutes the noise interrupted the music again. So at least the support lady had some impression of it and I managed to send a diagnostic while the noise was on. After a few seconds the noise stopped. She then instructed me to reset the Beam/Sub setup and couldn't really help me otherwise.

Anyone here experienced this problem and possibly has a solution or knows what's the reason for this issue?

@Staff please help me out. This is really creeping me out as I feel this could come up again anytime... No fun watching movies or listening to music this way. My neighbours must hate me now.

Thank you.

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Pinned Reply By Corry P

Hi @Luc45 et al

We now consider this issue of a hammering sound issuing from Beam (Gen 2) resolved with the latest update (v15.7).

If you still encounter this issue, please ensure your Sonos system is up to date, then contact our technical support team for assistance. Thank you.

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James Blonde

Avid Contributor I

Yep, RMA confirmed after support diagnostics.

V

Vurtne

Lyricist I

Same thing happen to me just now and it scared the crap out of me and my family(including a 2 month old baby sitting on a swing right next to the beam and a 3 yr old watching TV). This is outrageous! I only wish the kids don’t get PTSD from the blasting machine gun sound. I’m not keeping this faulty product. Not worth it. I fear it’s going to happen again and I won’t even try to troubleshoot it. I’m using beam 2 with samsung frame tv.

J

James Blonde

Avid Contributor I

Same thing happen to me just now and it scared the crap out of me and my family(including a 2 month old baby sitting on a swing right next to the beam and a 3 yr old watching TV). This is outrageous! I only wish the kids don’t get PTSD from the blasting machine gun sound. I’m not keeping this faulty product. Not worth it. I fear it’s going to happen again and I won’t even try to troubleshoot it. I’m using beam 2 with samsung frame tv.

Was it brand new?? Or have you had it a while? If you don’t just do a straight return and try to RMA / fault find, be ready for multiple attempts to reproduce to get the logs uploaded.

R

Roger Mack

Lyricist II

Just had this happen on mine. I’ve had it about four months and this was the first occurrence. Was playing Pandora fairly quietly and then just exploded with full volume hammering. Tried to turn it off via the app and my app had nothing in it except my Roam. So whatever this is/does, your app can’t find the devices anymore when it’s occurring. Bought mine from Costco so if Sonos is no help at least I have their return policy.

R

Roger Mack

Lyricist II

Just had it happen for a second time in the same day and I was able to run a diagnostic during the sound. Hopefully that helps figure out what’s causing this. Definitely going back to Costco if Sonos can’t resolve this.

Airgetlam

Make sure you call Sonos Support directly to discuss it. As stated in the Diagnostics - How do they work? thread, Sonos doesn’t automatically look at every submission.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

C

calomy

Lyricist I

I also had a great Beam 2 experience today when out of the blue the machine gun sound broke lose. I was in the garden, my little one sat in front of it listening to a radio play. I called the German support - the guy found an article about it -without solution! It seems like they still dont know whats going on. Beam 2 can cause real physical harm. I'm wondering if someone is already having an acute hearing loss because of this thing. Someone should sue Sonos in the US.

They will now send me a replacement. Dont know if I can ever trust this device again.

T

tommaybe

Lyricist II

I have the exact same issue, its really a deafening sound and my ears hurt each time it happens. I and am being told just to do a reset on it / my hopes are low...

It has happened 4 times for us already, once when the TV was running, once when nothing was on, once when the beam was in group mode, each time the family freaked out.

I made a video of when it happened last (only managed to catch the last few seconds). Can upload if interested.

Ken_Griffiths

I have the exact same issue, its really a deafening sound and my ears hurt each time it happens. I and am being told just to do a reset on it / my hopes are low...

It has happened 4 times for us already, once when the TV was running, once when nothing was on, once when the beam was in group mode, each time the family freaked out.

I made a video of when it happened last (only managed to catch the last few seconds). Can upload if interested.

Don’t forget to also take a Sonos system diagnostic report. It’s probably best to contact Sonos Support Staff via this LINK and send them your video / describe the steps that led up-to the issue.

T

tommaybe

Lyricist II

I sent the video to Sonos support but was just told to reset the device and try again.. which I did.. well..

Happened again tonight, this time it was so loud that my neighbors woke and my ears are still ringing - I am never going to turn this thing on again, and I hope Sonos can issue me a replacement.

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