Trending Lyricist I

Beam Gen 2 - sudden full volume hammering sound

93 replies
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Hi everyone,

Last week I got a Beam Gen 2 + Sub Gen 3 to replace my Beam Gen 1. So far everything's been running smoothly. Then today when I was listening to music with said setup while working a sudden hammering sound interrupted the music. The noise must have been at full volume despite the volume limit which I set to 40%. I jumped up from the couch and instantly pulled the plug. Music kept playing in the adjacent dining room on a pair of One/One SL for a bit before it stopped.

I tried to find the problem online and only found this video. This is exactly what I experienced with my Beam as well. However, this video does not give a good idea of how loud this really was.

Since I couldn't find a solution online, I called the support hotline. The lady on the phone told me, that such a problem has not come up yet. She asked me to replug the Beam and let some music play. After just a few minutes the noise interrupted the music again. So at least the support lady had some impression of it and I managed to send a diagnostic while the noise was on. After a few seconds the noise stopped. She then instructed me to reset the Beam/Sub setup and couldn't really help me otherwise.

Anyone here experienced this problem and possibly has a solution or knows what's the reason for this issue?

@Staff please help me out. This is really creeping me out as I feel this could come up again anytime... No fun watching movies or listening to music this way. My neighbours must hate me now.

Thank you.

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Pinned Reply By Corry P

Hi @Luc45 et al

We now consider this issue of a hammering sound issuing from Beam (Gen 2) resolved with the latest update (v15.7).

If you still encounter this issue, please ensure your Sonos system is up to date, then contact our technical support team for assistance. Thank you.

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Show previous replies

Ken_Griffiths

I sent the video to Sonos support but was just told to reset the device and try again.. which I did.. well..

Happened again tonight, this time it was so loud that my neighbors woke and my ears are still ringing - I am never going to turn this thing on again, and I hope Sonos can issue me a replacement.

Don’t forget to grab the data suggested and submit a diagnostic report. - and contact Sonos Support Staff when available via this LINK.

R

Roger Mack

Lyricist II

Just had it happen for a second time in the same day and I was able to run a diagnostic during the sound. Hopefully that helps figure out what’s causing this. Definitely going back to Costco if Sonos can’t resolve this.

Sonos replaced my Beam 2 two months ago and today it just happened again, at a much lower volume, on my new Beam 2. Not sure what to do at this point, guess return it and buy something else? Clearly this isn’t resolved.

T

tommaybe

Lyricist II

Sonos replaced my Beam2 now and the new one has not had the issue so far.

K

karlz

Lyricist I

Sonos replaced my Beam2 now and the new one has not had the issue so far.

Hi! I replaced my Beam2 today, what about your Beam2? Still having the issue?

A

adamk111

Lyricist I

Just finally found this thread after having the exact same issue 4 times with my Beam. Twice today. Is there no fix?!

M

Marcellus H.

Trending Lyricist I

@adamk111 What content was playing just before this happend?

People are entitled to their own opinions, but not to their own facts.

P

Priyal

Lyricist I

I had this issue today for the first time after having my Sonos Beam for 10 months. We were watching something on YouTube through my Samsung TV and suddenly this machine gun firing sound started. We were so scared for a moment and took time to realize it is from the speaker. We immediately unplugged the power and the sound stopped.

The sound impact was so horrifying that we didnt dare to turn ON the sonos again. After reading all the updates from everyone in this forum, I am thinking to call Sonos tomorrow.

But since I had purchased it from Costco, not sure if Sonos will attain my problem or will they ask me to contact the retailer directly. With Costco, not sure if thet will provide a replacement or refund now after crossing the 90 days return policy. Keeping fingers crossed.

W

WJ137

Lyricist II

2 days in and the noise has freaked out my young kids and they won’t go near the speakers. May need to post vid on social for support because there’s nothing on this page and no customer on the weekends. The second time it happened was when I was trying to set the volume limit. My current solution is unplugging it when not using it.

U

uniquser

Lyricist I

Same problem here. The first time it happened, I was streaming HBO on my Samsung TV at 12:30am -- it woke and terrified the whole family. I unplugged the HDMI, but it continued, so I unplugged the power. I figured a reset would fix it, and for weeks afterwards things were going fine. But then last week, it happened to my 13-year-old while playing on the PlayStation 5. She cried, it was so awful. That time, we caught it on video to send to support.

Thanks to everyone here for sharing their experiences. This should really be an urgent priority for Sonos.

W

WJ137

Lyricist II

Just finally found this thread after having the exact same issue 4 times with my Beam. Twice today. Is there no fix?!

Doesn’t seem like it. They just sent me a new one but have to wait till my kids aren’t home to test it. For the price of the whole system I shouldn’t have to worry like this. My fear is that the issue shows up a month from now and they tell me to reproduce it when it seems to happen at random.

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