Beam Gen 2 - sudden full volume hammering sound

Almost three weeks now and no occurrences with the replacement. Fingers crossed.

Just had the same problem - without wanting to sound like a wimp, I’m now nervous to sit in front of it incase it does it again. It got my heart racing - now imagine a young child was in front of it or an elderly person.

I spoke to customer service on LiveChat and without even asking me to diagnose the problem they admitted it was a known issue that it is ‘happening to other customers’. They’re obviously nervous about it for them to just send out a replacement like that.

So I’m grateful for their quick reaction but still super nervous it’ll happen again. I’ve asked to be kept informed when they find the root cause - which will hopefully be soon!

I Can confirm after a month using the replacement I have no had this happen since. 

Definitely seems like it was hardware fault.  Possibility that sonos has been using cheaper chips due to the shortages, which in turn has lead to higher failure rates in their hardware.

So if you are having this happen on any of your sonos products, get a replacement ASAP before your warranty is up!! 

Im just glad it hasn't occurred since 😅. 

Request a replacement if you have purchased this from sonos direct.  If you got it from a retailer get in contact with them. 

This exact thing happened to me first time today on 2 month old unit. My ears still hurt 8 hours later. Gonna contact Sonos for advice.

Wow I didn’t know a speaker would be capable of causing so much chaos. Mine just erupted with what can only be described as deafening machine gun firing sounds. Already boxed it up and sending it back. I can’t have a product in the house that has the capability of doing that. It terrified my dogs. My blind dog was so scared she ran into a wall. I damn near torn my ACL trying to get to the thing to unplug it. This thing is going to spark a class action lawsuit. A speaker that can actually cause physical harm to living things in your house! Quite the accomplishment.

Its just a real pity you couldn’t have remained calm and captured the issue on video and taken a system diagnostic report, as that may have helped everyone else to get to the root cause of the issue.

It’s certainly an issue I’ve seen reported online involving several other ‘brands’ of Soundbar/Speaker too, so it makes me wonder if it’s a codec, or a particular component issue.

Oh well let’s hope that if it ever happens to anyone else, that they are able to ’keep calm and carry on’ and gather the information that’s really needed to help resolve the issue

There is no calm in a house with 4 dogs and a 100 decibel speaker blaring. I suggest the place to test Sonos products is in their lab and not my living room.

I guess no amount of lab-testing can cater for every single real-world situation with all the different unique network and A/V products that can form part of a setup - it’s just a shame that perhaps some important information might have been lost here on this occasion amongst your chaos and panic, but never-mind if you’ve packed things away now to send back - It was just my own thoughts that your experience here might perhaps have assisted others who encounter a similar issue, particularly as it’s not a very widely reported issue.

Another instance of the issue here - brand new Beam 2 arrived and installed today with the supplied cables.

No issue with the connected surround speakers (Play 1s), just the Beam 2. As with the previous poster, the dogs went absolutely crazy. 

To me, it seems widely enough reported for support to know about it (as acknowledged above), to have received and tested returned faulty models, and for customers not to need to kill their pets or deafen themselves trying to diagnose themselves. Sounds like a known issue and a simple RMA / replacement - and hope the replacement doesn't suffer the same issue. 

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