Contributor I

Beam Gen 2 loses eArc connection to Samsung S95

Forum|Forum|2 years ago
October 22, 2023
49 replies
4761 views

Hardware

Samsung S95B 65” (firmware 1520)

Apple TV 4K (iOS17)

Sonos Beam Gen 2 (latest firmware)

I have the AppleTv connected into HDMI 1

i have the Sonos Beam Gen 2 connected into the HDMI 3 eARC.

CEC is switched on.

Background

For the past 9 months since getting the setup everything has worked perfectly. The TV has switched on with the Apple Remote, the input defaults to HDMI 1 and audio plays out the soundbar be default.

Issue

2 weeks ago, this all stopped. Whenever I turn the TV on with the Apple TV remote and use the AppleTV apps the Samsung Tv no longer sees the Sonos Beam and defaults to TV Speaker.

Workaround

The only way to fix it is by switching off the Beams power disconnecting the HDMI and reconnecting, the TV then sees the Beam again, reinitialises the connection and continues to play audio from the Beam.

As soon as I switch the tv off again… later that day, turn it back on and I have to repeat the same process. CEC isn’t being disabled and no config is changing in the TV settings, it just won’t see the Sonos on when it starts up.

Attempted fixes

I’ve factory reset all devices, changed all the HDMI cables, and none of these things have made a difference.

Potential causes?

Sonos recently released an update for the Beam 2 and Samsung released an update for the TV at roughly the same time and the issue has occurred since then.

Next Steps

I know there are multiple questions on here, and Samsung forums with other users all experiencing the same issue with the same Hardware. Neither side can understand if it’s a Samsung or Sonos issue or how to fix it.

Can we start a thread of users with the same issue and see if Sonos will look at the issue?

Thanks

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Pinned Reply By Corry P

Hi @JamesBuk et al

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Show previous replies

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Dereck

Lyricist I

I have the same problem with the same setup beam gen 2 and Samsung s95b. Hope there will be a fix soon

O

orenhazan

Enthusiast I

I have the same problem with the same setup beam gen 2 and Samsung s95b. Hope there will be a fix soon

you can catch up with my post i always update if there is a fix for this issue. i am in constant contact with the sonos team.

https://en.community.sonos.com/home-theater-228993/15-8-update-is-a-nightmare-6885678/index5.html

M

MrBK29

Lyricist III

I appear to have maintained the link to the beam gen 2 Sonos Earc sound for the last week without having to switch beam off/on to reboot. Done nothing special and even adding a mini sub a few days ago has not broken the spell. Will update if it needs be rebooted in the future.
I am based in uk

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DanyAlva

Lyricist II

So I just got a samsung s95c and sonos beam gen 2 - should i avoid any firmware update on both devices? Is that even possible? Not sure if its going to force updates…