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JamesBuk
Contributor I
October 22, 2023

Beam Gen 2 loses eArc connection to Samsung S95

  • October 22, 2023
  • 49 replies
  • 4761 views

Hardware

Samsung S95B 65” (firmware 1520)

Apple TV 4K (iOS17)

Sonos Beam Gen 2 (latest firmware)

I have the AppleTv connected into HDMI 1

i have the Sonos Beam Gen 2 connected into the HDMI 3 eARC.

CEC is switched on.

Background

For the past 9 months since getting the setup everything has worked perfectly. The TV has switched on with the Apple Remote, the input defaults to HDMI 1 and audio plays out the soundbar be default.

Issue

2 weeks ago, this all stopped. Whenever I turn the TV on with the Apple TV remote and use the AppleTV apps the Samsung Tv no longer sees the Sonos Beam and defaults to TV Speaker.

Workaround

The only way to fix it is by switching off the Beams power disconnecting the HDMI and reconnecting, the TV then sees the Beam again, reinitialises the connection and continues to play audio from the Beam.

As soon as I switch the tv off again… later that day, turn it back on and I have to repeat the same process. CEC isn’t being disabled and no config is changing in the TV settings, it just won’t see the Sonos on when it starts up.

Attempted fixes

I’ve factory reset all devices, changed all the HDMI cables, and none of these things have made a difference.

Potential causes?

Sonos recently released an update for the Beam 2 and Samsung released an update for the TV at roughly the same time and the issue has occurred since then.

Next Steps

I know there are multiple questions on here, and Samsung forums with other users all experiencing the same issue with the same Hardware. Neither side can understand if it’s a Samsung or Sonos issue or how to fix it.

 

Can we start a thread of users with the same issue and see if Sonos will look at the issue?

 

Thanks 

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Pinned Reply By Corry P

Hi @JamesBuk et al

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

49 replies

Show previous replies
Happygolucky
Lyricist I
December 22, 2023

Facing same issue with S90C and Beam gen 2. I talked to the Sonos support and they said that the problem is TV’s HDMI prioritization. After reading the comments here it looks like Sonos beam’s problem. How have they still not fixed it?

Geoff rippington
Contributor I
December 22, 2023

It would be nice to have a formal updated response from Sonos to this problem.  Too much to ask?

    Corry P
    Corry P
    Sonos Staff
    December 22, 2023

    Hi @Geoff rippington 

    At present, I have no further information to share, but we are working on it.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      dmage0
      Lyricist I
      December 29, 2023

      I too have same issue with Samsung s95b and sonos beam 2, powering down both just to get earc to,work is ridiculous.

      bootsyflea
      Lyricist I
      December 30, 2023

      I’m also having the same problem for a while. It is really annoying!!! I also have the Samsung s95b and Sonos Beam 2. If I disconnect the power of the Sonos and then plug it in again it works untill I shut down the TV. When I start the TV again the Sonos doesn’t work and I have to do the same thing again. 

      106rallye
      106rallye
      December 30, 2023

      I read turning off eARC and just using Arc helps. This does not necessarily result in you losing Atmos - most apps use DD+ to transport is, which only needs ARC.

        ThousandSunny
        Lyricist I
        December 30, 2023

        Same issue with Sonos Beam (Gen 2) and S95B. Will try disabling eARC for the time being, but would really love this to be fixed!

        ratty
        ratty
        December 30, 2023

        Try leaving the Samsung TV on standby when not in use. It should maintain the HDMI state, allowing SVC to turn on the TV if required.

        The TV standby power consumption is of the order of 0.5W, minor compared to that of the Beam. 

        sm00th
        Lyricist I
        January 9, 2024

        Same issue...Samsung S95B was working fine for a few months until a sonos update now I have to power cycle every time to get the TV to recognize the beam 2.

         

        S.O.S…..

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