I’ve had my Beam 2 connected to the ARC port of my TCL 65S425 for a while without issues and then I broke everything and can’t fix it. The volume controls for my universal remote were really slow and didn’t always work at all, so I decided to set up the remote with the Beam over IR. Seemed to work fine for a little bit - I don’t seem to have a way to make the TV stop responding but it didn’t really matter. Then maybe just a few days in, it started resetting the volume to 15. Restarted, unplugged, etc., the TV and the Beam several times in different orders and looking through every menu I could find for help and nothing. I couldn’t find a way to undo the remote setup. Eventually I decided to do a factory reset on the Beam, and it’s still there blinking green at me like a demonic sob. It’s still in my app as ‘Not Connected’ and I don’t see a way to actually wipe it AND when I click Add Speaker or Component, nothing happens. Also I have a sub mini which now says Speaker Missing From Room and when I click the Remove Sub button below that nothing happens. I’ve been living with a buggy app for years now and I’m about ready to toss the whole investment (AGAIN, because I already had to give up all the old and unsupported equipment a bunch of years back). I want to throw everything off a tall building.
Beam 2 keeps resetting volume to 15
Best answer by Airgetlam
If the above doesn’t work (and I really think it should), I’d call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
When contemplating a factory reset you should ask yourself the simple question: "Do I want to make things considerably harder on myself while not solving anything?" If the answer is yes you need to ask: "Why?"
Since you shot yourself in the foot already the above is no help to you, but may save others from that problem.
For you, since you did the factory reset your Beam is just as it came to you from Sonos, completely blank. Your first step is to add it back into your existing Sonos system, not as a new system. Then proceeded through all the other steps of installing a new speaker.
Once you get it back you can then work on the volume issue.
Remember, as Sonos recommends, do not factory reset before calling support, as the reset wipes the data they could use to help you.
Thanks for responding. Yeah, I think the rage I have about this system took over for a minute and I just wanted a do-over but clearly what is a simple and effective step with ever other piece of hardware I've ever owned doesn't apply here. I should've guessed that.
That said, I don't see a way to add it back. Maybe I worded it poorly but I'm not trying to create a new system, I'm just trying to add it back. I'm clicking on the "Add Speaker or Component" to try to get it sorted and that button is doing nothing.
If it is still blinking green you should be able to add it.
Might be network confusion causing the problem. Clear the network by powering down ALL Sonos, reboot the router and controller, power up only your Play and and make sure the controller is showing it as active. Power up the Beam and try adding it again. It should go.
Fun may not be over since you pulled the rug out from under the Sub and surrounds with tne Beam reset before removing them from the Room. Hopefully they will let you reassign them once the Beam is back.
If the above doesn’t work (and I really think it should), I’d call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Not to add insult to injury but if the issue started with your TV remote why would you assume that it was the Beam? The issue was possibly triggered by the TV possibility via an update.
The logical step next time; assuming you are able to get things sorted, would be to use your device to see if when streaming music you can control volume. If that were possible then the issue had to be with the TV. Calling Tech Support for the TV would have been the best next step. It’s not too late to contact them.
+18Your TCL was made in 2018. Why did you feel the need to have the Beam respond to the remote instead of letting the TV respond and command the Beam via HDMI-CEC? Why use a universal remote (which one)?
Still fussing with it a bit before I bite the bullet and call support (unplugging all my sonos and restarting my router requires crawling under or moving around a bunch of furniture so I need to have a minute to run all over the house) but to answer a few questions…
The start of my problems wasn’t a TV update - checked that, though I was already reasonably sure it was self-inflicted. What happened was I was having problems controlling the volume through the TV. It would respond to 1 in 5 button presses no matter where you pointed the remote, including with new LI batteries, so I don’t think it was a remote power problem. The TV itself was quite inexpensive but imho had the best picture quality for $500 I could get without spending $2000. What I didn’t expect (because I’m dumb) is that 1) whatever processor is in there is slow af, and 2) TCL Roku TVs don’t make it possible for you to prevent it from downloading adds and garbage all the time. I shut off everything I could but the TV has always been slow to receive commands especially on startup. So I saw the Beam could accept IR and I thought, great, why tell the TV to tell the Beam to change the volume, let’s take out the middleman. Seemed extremely practical. The only thing the remote has to do with the TV regularly is power it on and off (I have it set to go straight to the PC input, avoiding the worst of the menus - the dreaded start advertising assault, I mean menu)
I already had a Sofabaton U2 universal remote because my partner sometimes likes to watch Google TV instead of fussing with the PC and this one can do BT as well as IR.
Oh, and I doubt it matters but fwiw I only have the mini sub - no surrounds.
Try the remote with alkaline batteries, I've had a couple issues with remotes not working well with lithium.
I'm too old to be moving furniture and the kids aren't happy to be invited over for it so I added remote power switches to all my inconvenient gear, not just Sonos, that might need a power cycle. Really like these and the spouse thinks they aren't too obtrusive.
White 2 pack - https://www.amazon.com/dp/B0845PYFPK
+18Our son has a TCL that was getting slow after about a years’ use, I remember curing this (at least temporarily) by taking it off electricity for a while and completely restarting it.
+2A volume reset to exactly 15 usually points to a TV CEC/eARC communication issue rather than the Beam itself. Since the Beam is now stuck in setup mode (blinking green), I'd focus on getting it re-added first—temporarily disconnect the Sub Mini, reboot your router, and try adding the Beam from the Sonos app while the TV is unplugged. Once it's back online, I'd disable the IR remote integration and troubleshoot the TCL's CEC settings separately.
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