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Question

Audio dropouts/Glitch on Sonos Arc Ultra

  • January 12, 2026
  • 1 reply
  • 28 views
OuttaTime
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Hi, I have a Sony Bravia 8 and have my Sonos Arc Ultra with Sub 3 and 2 Era 300s

When I watch a movie doesn’t matter the audio format Dolby Atmos, Dolby Digital Plus etc, I get intermittent audio dropouts/glitches throughout the movie randomly and happens for a second around every 15-30 mins during the movie. Very annoying I have contacted Sonos support and after being through 6 people the 7th person finally knew what I was talking about and they said they are aware of the issue but have no information at this time.

 

hopefully this gets sorted and they fix this issue in the next update.

1 reply

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • January 13, 2026

Hello ​@OuttaTime, welcome to the Sonos Community!

I am sorry to hear you are experiencing audio interruptions while watching movies with your Sonos Arc Ultra.

I had a look at your Support case in hopes of gathering more details and it seems this occurs when using your PS5 Pro.

As you’ve heard from our Support Team, we are aware of this issue and currently working on a fix, but I’ve got no ETA to share for the fix.

I’m sharing the available and possible workarounds below for visibility:

  • Adjust the PS5 audio settings by navigating to Settings > Sound > Audio Output > Audio Format (Priority) 
  • Change audio format to Linear PCM, Dolby Audio, or DTS.

I would suggest anyone who’s experiencing this issue to reach out to our Support Team as any information will help with our investigation.

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