Trending Lyricist I

Answered

Arc Ultra and Sub3 + Sub2 Dual Sub

13 replies
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Hi,

Does anyone know if I can continue to dual wield the Sub2 with the Arc Ultra if I own a Sub3?

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106rallyeAnswer

On my PC @Airgetlam 's link does not work. I think this is the post he's referring to:

Hi @melvimbe

So if I understand this correctly here is what is supported and not supported as far as sub configurations with the Arc Ultra.

Supported:

Gen 1

Gen 2

Gen 3

Gen 4

Gen 3 + Gen 3

Gen 4 + Gen 3

Gen 4 + Gen 4

Not supported:

Gen 1 + Gen 1

Gen 2 + Gen 1

Gen 2 + Gen 2

Gen 3 + Gen 1

Gen 3 + Gen 2

Gen 4 + Gen 1

Gen 4 + Gen 2

I’m rather uncertain about the underlined cases, but that’s the way I’m interpreting the conversation between @GuitarSuperstar and @Corry P.

Correct.

Though, my documentation has caveats for the Sub Gen1 and Sub Gen2 - having one of these connected may be a performance limiter in future system configurations (their radios differ from Gen3/4’s and use more of the host’s resources as a result). Any such limitations will be announced when they become a factor for a new product experience being introduced.

Note that Gen 1 + Gen 1, Gen 2 + Gen 1 and Gen 2 + Gen 2 have never been Dual Sub supported configurations, so are nothing new.

Sub Mini is supported, but not in Dual Sub configuration.

I hope this helps.

So dual set up Gen 3 + Gen 2 Sub would not work with Arc Ultra.

Airgetlam

Yes, you should be able to, without issue.

Bruce

D

Denni_86Author

Trending Lyricist I

Yes, you should be able to, without issue.

Are you sure? Is there any information from Sonos about this?

Airgetlam

Why did you ask the question, if you were to doubt the response?

Bruce

Airgetlam

I would start with this response. Although the entire thread is mostly useful.

https://en.community.sonos.com/product-updates/sonos-reveals-arc-ultra-sub-4-6905696/index3.html?postid=16799617#post16799617

Bruce

D

Denni_86Author

Trending Lyricist I

Why did you ask the question, if you were to doubt the response?

Sorry, I do not doubt your answer. It was more meant to ask if you have already heard anything official from Sonos.

D

Denni_86Author

Trending Lyricist I

Here is the SONOS chat for reference:

(21.10.2024, 09:44:14): OK, just to understand again, once a sub 3 or 4 is available, can I use a sub 1 or 2 in dual mode in conjunction with an arc ultra?

SUPPORT (21.10.2024, 09:49:35): Yes, you can connect two Subs (Gen 1, Gen 2, Gen 3) together as long as at least one is Gen 3.

(21.10.2024, 09:50:11): OK, thank you for the information.

(21.10.2024, 09:50:51): On the support page, it is somewhat contradictory.

(21.10.2024, 09:51:59): It says: Arc Ultra: Compatible with two Sub 4s, Sub (Gen 3)s or one of each.

SUPPORT (21.10.2024, 09:55:40): Yes, I also saw that. The condition is that it needs to be a Gen 3 Sub.

(21.10.2024, 09:56:14): OK, not either 3 or (and) 4?

SUPPORT (21.10.2024, 09:59:17): A minimum of Gen 3 is required.

106rallyeAnswer

On my PC @Airgetlam 's link does not work. I think this is the post he's referring to:

Hi @melvimbe

So if I understand this correctly here is what is supported and not supported as far as sub configurations with the Arc Ultra.

Supported:

Gen 1

Gen 2

Gen 3

Gen 4

Gen 3 + Gen 3

Gen 4 + Gen 3

Gen 4 + Gen 4

Not supported:

Gen 1 + Gen 1

Gen 2 + Gen 1

Gen 2 + Gen 2

Gen 3 + Gen 1

Gen 3 + Gen 2

Gen 4 + Gen 1

Gen 4 + Gen 2

I’m rather uncertain about the underlined cases, but that’s the way I’m interpreting the conversation between @GuitarSuperstar and @Corry P.

Correct.

Though, my documentation has caveats for the Sub Gen1 and Sub Gen2 - having one of these connected may be a performance limiter in future system configurations (their radios differ from Gen3/4’s and use more of the host’s resources as a result). Any such limitations will be announced when they become a factor for a new product experience being introduced.

Note that Gen 1 + Gen 1, Gen 2 + Gen 1 and Gen 2 + Gen 2 have never been Dual Sub supported configurations, so are nothing new.

Sub Mini is supported, but not in Dual Sub configuration.

I hope this helps.

So dual set up Gen 3 + Gen 2 Sub would not work with Arc Ultra.

D

Denni_86Author

Trending Lyricist I

On my PC @Airgetlam 's link does not work. I think this is the post he's referring to:

Hi @melvimbe

So if I understand this correctly here is what is supported and not supported as far as sub configurations with the Arc Ultra.

Supported:

Gen 1

Gen 2

Gen 3

Gen 4

Gen 3 + Gen 3

Gen 4 + Gen 3

Gen 4 + Gen 4

Not supported:

Gen 1 + Gen 1

Gen 2 + Gen 1

Gen 2 + Gen 2

Gen 3 + Gen 1

Gen 3 + Gen 2

Gen 4 + Gen 1

Gen 4 + Gen 2

I’m rather uncertain about the underlined cases, but that’s the way I’m interpreting the conversation between @GitarreSuperstar and @Corry P.

Correct.

Though, my documentation has caveats for the Sub Gen1 and Sub Gen2 - having one of these connected may be a performance limiter in future system configurations (their radios differ from Gen3/4’s and use more of the host’s resources as a result). Any such limitations will be announced when they become a factor for a new product experience being introduced.

Note that Gen 1 + Gen 1, Gen 2 + Gen 1 and Gen 2 + Gen 2 have never been Dual Sub supported configurations, so are nothing new.

Sub Mini is supported, but not in Dual Sub configuration.

I hope this helps.

So dual set up Gen 3 + Gen 2 Sub would not work with Arc Ultra.

Everyone says something different. 😄

Here's the SONOS chat for review:

(21.10.2024, 09:44:14): ok so just to understand again, once a sub 3 or 4 is available, can I use a sub 1 or 2 in dual mode in connection with an arc ultra?

SUPPORT (21.10.2024, 09:49:35): Yes, you can connect two Subs (Gen 1, Gen 2, Gen 3) together, as long as at least one is Gen 3.

(21.10.2024, 09:50:11): ok thank you for the information

(21.10.2024, 09:50:51): on the support page it is written somewhat contradictory

(21.10.2024, 09:51:59): it says there: Arc Ultra: Compatible with two Sub 4s, Sub (Gen 3)s, or one of each.

SUPPORT (21.10.2024, 09:55:40): Yes, I also saw that. The condition is that it must be a Gen 3 Sub.

(21.10.2024, 09:56:14): ok not either 3 or (and) 4?

SUPPORT (21.10.2024, 09:59:17): A minimum of Gen 3 is required.

Corry P

Sonos Staff

Hi @Denni_86

Apologies for the confusion! I have found your earlier support case and have left feedback - you were given incorrect information.

To be clear, for a Dual Sub configuration with Arc Ultra, both Subs must be Gen 3 or Gen 4.

Any version of Sub will work with Arc Ultra on it’s own, but Gen 1 and Gen 2 Subs connected to an Arc Ultra may limit it’s future abilities.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

R

ravekid75

Trending Lyricist I

Hi @Denni_86

Apologies for the confusion! I have found your earlier support case and have left feedback - you were given incorrect information.

To be clear, for a Dual Sub configuration with Arc Ultra, both Subs must be Gen 3 or Gen 4.

Any version of Sub will work with Arc Ultra on it’s own, but Gen 1 and Gen 2 Subs connected to an Arc Ultra may limit it’s future abilities.

I hope this helps.

Thank you SONOS for saving me $1000. I will be returning my ARC Ultra tomorrow and unloading the remainder of my SONOS equipment on Marketplace. I refuse to support a company that plans obsolescence for profit. I’m sure your shareholders are going to be very happy in the coming months as the downward spiral continues.

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