Yesterday my sound stopped working from the Arc. After following a few suggestions of toggling things off and on, restarting tv and arc (fixed it for about a minute then dropped again), I had to reset it. Only then it appears to be back on although haven’t had it on for longer than 15 mins today to see if its a fix.
Been working fine for over 2 years.
Why would it do this? Is it likely developing and problem or could it simply be a one off handshake issue?
Strangely, when I tried to run the SONOS radio instead of TV, the sound came through the rear surrounds.
Best answer by AjTrek1
Factory resets are typically a last resort and only recommend in extreme circumstances at the behest of Sonos Tech Support. If there was an issue with your Arc the Factory Reset erased any information that would have been useful in a diagnostic to Sonos Tech Support. If the issue returns run a diagnostic, make note of the reference ID (don’t post it in the community) and call Sonos Tech Support.
Your issue could have been a handshake issue. Sometimes a hard reboot sequence may resolve the issue:
Pulling the power cord while TV is on
Hard reboot of Arc
Giving the TV power again
Powering up the Arc
Music playing through the rear speakers in a Sonos HT setup is normal (ambient or full stereo *). Unless you’re saying no sound was heard from the Arc. Was that the case? If so you need to run the diagnostic and call Sonos Tech Support as the Factory Reset did not fully resolve the issue.
* Music volume such as Ambient (soft) or Full Stereo can be set in the App.
I see you have a Play 5 (Gen 1). So you are on the older S1 app….Correct? Which Sonos device(s) are on Ethernet?
No I don't have that now. I'm on latest app with arc, sub, 2 play1, a play3 and an ikea speaker. An update was done while onto sonos support.
Arc is on ethernet and now one of the 1s is.
It's not disconnected again yet since connecting the 1.
What I don't understand is why this has suddenly happened, needing the 1 to be connected.
Dont really want cables in view.
If you disconnect all Sonos devices from Ethernet and let them all connect to your WiFi does that work? You should not need Ethernet with a modern WiFi network in the home. What is your network?
I see you have a Play 5 (Gen 1). So you are on the older S1 app….Correct? Which Sonos device(s) are on Ethernet?
No I don't have that now. I'm on latest app with arc, sub, 2 play1, a play3 and an ikea speaker. An update was done while onto sonos support.
Arc is on ethernet and now one of the 1s is.
It's not disconnected again yet since connecting the 1.
What I don't understand is why this has suddenly happened, needing the 1 to be connected.
Dont really want cables in view.
If you disconnect all Sonos devices from Ethernet and let them all connect to your WiFi does that work? You should not need Ethernet with a modern WiFi network in the home. What is your network?
500mb with sky
I will try this. Thanks will come back and update.
I addition to @MoPac advice….if available consider WPA2/WP3 Personal Encryption. I use that with my ASUS WiFi 7 AiMesh network. Learn more about the advantages of using such encryptionhere.
I see you have a Play 5 (Gen 1). So you are on the older S1 app….Correct? Which Sonos device(s) are on Ethernet?
No I don't have that now. I'm on latest app with arc, sub, 2 play1, a play3 and an ikea speaker. An update was done while onto sonos support.
Arc is on ethernet and now one of the 1s is.
It's not disconnected again yet since connecting the 1.
What I don't understand is why this has suddenly happened, needing the 1 to be connected.
Dont really want cables in view.
Environments change. A new piece of electronic equipment in your or your neighbours’ homes can make a difference. Or a neighbour updates their router/wifi and it interferes with yours.
If the above suggestions don’t help and you go back onto SonosNet, have you tried a different channel?
I see you have a Play 5 (Gen 1). So you are on the older S1 app….Correct? Which Sonos device(s) are on Ethernet?
No I don't have that now. I'm on latest app with arc, sub, 2 play1, a play3 and an ikea speaker. An update was done while onto sonos support.
Arc is on ethernet and now one of the 1s is.
It's not disconnected again yet since connecting the 1.
What I don't understand is why this has suddenly happened, needing the 1 to be connected.
Dont really want cables in view.
Environments change. A new piece of electronic equipment in your or your neighbours’ homes can make a difference. Or a neighbour updates their router/wifi and it interferes with yours.
If the above suggestions don’t help and you go back onto SonosNet, have you tried a different channel?
Yes tried all 3 options. It's currently off and trying with only WiFi. On wpa2.
Geeze guys 😂! I guess I’m just too old for this. Really… pulling power is interpreted as “yanking” on the power cord itself. Glad I didn’t say “cut” the power. Lord knows what would have happened then. 😵💫
Also, the OP said they Reset the Arc. As “toggling the TV and Arc on/off didn’t work. Since there’s no switch on the Arc to toggle I didn’t get into semantics as to what the OP meant. Reset in my Sonos speak refers to a Factory Reset.
As long as I can remember a Hard Reboot meant removing power to a device while it is still powered on. Which is the same in Sonos-speak (as well with a TV) which is not a factory reset. Hard reboots merely clear a cache and/or memory but does not take the device back to a virgin state as would a factory reset.
Just to put a point on things … I’m pass Three Score and Ten. Which probably qualifies me as grandpa (at least) to most in the community. Old school to the max 😂😂😂
OK...enough of this “ X Score and X” stuff. Didn’t know I’d opened Pandora’s Box 😂. Besides the Kidd’s are probably saying “What the ???? is going on” 😂
