I have just set up my new Arc using my Play 1's as surround speakers but I only seem to be able to get PCM stereo output from the native TV apps like Amazon Prime and BBC iplayer etc and I am testing it out on their high quality HDR 5:1 content. The TV doesn't seem to be passing through the digital 5:1 signal... I have tried an alternative HDMI cable but it’s just the same.
My Tv is a Panasonic HZ1000 and its configured with the hdmi cable connected directly from the soundbar to the TV's inbuilt eArc socket. In the TV settings the audio auto sets to home theatre and dolby atmos output is set to on. There is also a setting that allows me to choose Auto, Dolby or PCM. If its set on Dolby or Auto there is no sound at all but switch to PCM and I get stereo only.
I have just upgraded from a Playbar that had no problems getting 5:1 digital (not atmos of course) from the native TV apps but now i'm only able to output stereo.
Iv probably missed something glaringly obvious but has anybody experienced this or have an idea why this could be happening?
Best answer by Ken_Griffiths
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