Arc loose HDMI

Not on Sonos but I’ve had HDMI and other cables where the connector jacket was too big for some devices.

Too lazy to look up the connector specification to see who is at fault.

Love my Dremel grinder tool, it solves so many problems.

Me either until recently but I’m telling you I’ve had to do it on quite a few Sonos Arc lately.

Fascinating. I’ve got about a dozen HDMI cables, never touched one to adjust the amount of ‘flashing’ at the end. Although they’re mostly from Blue Jeans Cable, and I think, if memory serves, are Belkin cables. I wonder if there’s a standard length of exposure for the terminal that isn’t being observed by some makers. 

Spec here, Chapter 3 lays out the connector spec in detail but nothing I saw had ruled for the finger grip portion of the plug.

https://web.archive.org/web/20160305072940/http://www.microprocessor.org/HDMISpecification13a.pdf

I’ve had intermittent HDMI connection issues with my Arc as well. I have tried several HDMI cables and have the same issue. Sonos tech support confirmed I was losing signal and sent a replacement product. WHEN I WS SETTING IT UP, I once again had my signal drop when moving the cable so I could place the unit into position. I am a big Sonos fan, have happily spent a lot of money on their products, and I highly recommend them. Unfortunately, the HDMI port placement and design of the Arc just seems like a “miss” and is flawed. I have resorted to securing the HDMI cable with tie wraps and using the power cable for extra support. Disappointing. Hopefully Sonos will resolve this and make existing owners whole.

I’m was having the same problem every week when the cleaning lady was here. Just touching was enough to get it disconnected. I have a wall mounted TV which also requires 3 or 4 meter cables. To make sure I never had to take the TV of the wall again I threw 4 of the best cables I could found in the wall tube. SO not an easy task trying out new cables.

Today I fixed it by using an extender (female-to-female HDMI) and connected a thin HDMI cable to the Sonos end. The metal part/pin is actually not longer then the others but somehow it’s reliable.

Can someone tell me if the black squared one actually is the the one provided by Sonos?

Hi Vhylen77.

What a bummer right?

Does Sonos actually provide a HDMI cable with the Arc? I know they provide an Optical cable but did not think a HDMI also.

Another thing that is disappointing is that this is a Sonos forum, and there has been no input or response from them.

Hi @kleimank

It’s possible that there wasn’t a HDMI cable included. From what I read in this thread it seemed one might have. But indeed some kind of feedback would be appreciated, maybe they only reply on support tickets.

But it’s sad for for such high end product.

This is a Sonos Community Forum, just look at the top of the forum page. As such, the only Sonos employees who are here are Forum Moderators, and not Sonos Support people. 

In answer to the original question, Sonos does include an appropriate HDMI cable in the box. You can see the box contents listed on the sales page. As to whether the pictured HDMI cable is an original Sonos cable, I don’t know offhand. It doesn’t look right to me, but I’m not near my system at this moment, and it’s entirely possible that Sonos could have change cables over time, so it’s hard to be definitive. I do know the cable that ships with all Sonos sound bars will carry an appropriate eARC signal, and as a result, anything below that would be included. 

I just got a new Arc for the primary bedroom and can’t get my hdmi cable to stay connected while using the wall mount. I tried the cable Sonos supplied as well but faced the exact same problem with a loose connection that easily slides out.