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Enthusiast II
November 2, 2022

Arc loose HDMI

  • November 2, 2022
  • 23 replies
  • 2716 views

So having had trouble for the last 4 days trying to get a new Sonos Arc to work consistently with my TV… blaming the TV, the new Sky box, having tried 4 different cables, it seems the culprit (or at least a big contributor) is a very loose HDMI port on the Arc.  This results in the cable partly coming out of the Arc each time it’s placed back on the wall.

I ended up having to put a cable tie holder on the back of the Arc itself to hold the HDMI cable motionless as it’s mounted.  This has things working - at least temporarily - but I’m concerned that 1. it may not hold indefinitely and 2. I shouldn’t have to resort to a cheap cable holder for a soundbar that cost over £1k!

Coming to the forum, I immediately found another thread with multiple customers confirming the same.  That dates back to 2020, and it seems nothing has been done to fix this obvious product fault.  That thread is annoyingly locked, so it’s not possible to follow up there.

Sonos Arc Loose HDMI Connection

Are others still finding this to be an issue, and is there any value in seeking a replacement or will this just be a fault in all of them?

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    23 replies

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    Airgetlam
    Airgetlam
    December 18, 2023

    You may want to call Sonos Support directly to discuss it. Aside from urging you to seat it properly, which you’ve likely done, there isn’t much this forum can do to help.

    Bruce
    ZeeSono
    Trending Lyricist I
    January 24, 2024

    Hello. I’m new here. I went through 4 soundbars in the last few weeks starting with a really cheap Samsung, tried a few Bose bars and settled for the Beam 2. First Sonos product. I really like it but it really surprised me as well.       

    I had a high end HDMI cable that was pre-run through a wall so I just used it. Same thing. The connecter never really felt seated in the back of the Beam’s ARC port. I’ve was finalizing some wiring to tidy things up and I just had to touch the Beam or move the stand a bit and it would revert to the TV speakers. I never had any weird noises, etc but at times I wondered if it sounded right. I think like Jeepman because I considered trimming some of the casing back.           

    I even tried a few other high end cables and same thing. However today I tried the supplied HDMI cable and it is perfect. Fits like a glove.

    I did a little online research and came across this site which had a few threads on this subject. The supplied cable is apparently more than capable of handling the audio so I’ll just go with it. The run behind the wall not very long and openings were large so I fed the supplied cable through. 

    I paid attention tonight and it really sounded good. While I like the well rounded sound of the Beam the audio is most important and it was very clear. I do have the voice enhancement feature on. 

    It’s nice to know I was not imagining it.                                                                                 

    ZeeSono
    Trending Lyricist I
    January 27, 2024

    Out of curiosity I tried this with an old HDMI and it did not work. Still wobbly.

     

          

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