Enthusiast II

Arc loose HDMI

Forum|Forum|3 years ago
November 2, 2022
23 replies
2716 views

So having had trouble for the last 4 days trying to get a new Sonos Arc to work consistently with my TV… blaming the TV, the new Sky box, having tried 4 different cables, it seems the culprit (or at least a big contributor) is a very loose HDMI port on the Arc. This results in the cable partly coming out of the Arc each time it’s placed back on the wall.

I ended up having to put a cable tie holder on the back of the Arc itself to hold the HDMI cable motionless as it’s mounted. This has things working - at least temporarily - but I’m concerned that 1. it may not hold indefinitely and 2. I shouldn’t have to resort to a cheap cable holder for a soundbar that cost over £1k!

Coming to the forum, I immediately found another thread with multiple customers confirming the same. That dates back to 2020, and it seems nothing has been done to fix this obvious product fault. That thread is annoyingly locked, so it’s not possible to follow up there.

Sonos Arc Loose HDMI Connection

Are others still finding this to be an issue, and is there any value in seeking a replacement or will this just be a fault in all of them?

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Airgetlam

I’d contact Sonos support. I’ve had no ‘looseness’ issues on any of my Arcs.

Bruce

Stanley_4

Grand Maestro

Are you using the Sonos HDMI cable?

Have you tried other HDMI cables?

Are you sure you have the HDMI cable fully inserted?

T

twukAuthor

Enthusiast II

Are you using the Sonos HDMI cable?

Have you tried other HDMI cables?

Are you sure you have the HDMI cable fully inserted?

No, the Sonos cable is too short to be used when the Arc is wall mounted.
Yes, have tried 4 different cables as stated above.

Yes, inserted as far as possible.

Each cable attaches firmly to other devices when tested, but when inserted to the Arc the connection is loose. Because these cables are also more rigid, mounting the Arc on the wall forces the cable to disconnect.

K

keothedog

Lyricist I

So having had trouble for the last 4 days trying to get a new Sonos Arc to work consistently with my TV… blaming the TV, the new Sky box, having tried 4 different cables, it seems the culprit (or at least a big contributor) is a very loose HDMI port on the Arc. This results in the cable partly coming out of the Arc each time it’s placed back on the wall.

I ended up having to put a cable tie holder on the back of the Arc itself to hold the HDMI cable motionless as it’s mounted. This has things working - at least temporarily - but I’m concerned that 1. it may not hold indefinitely and 2. I shouldn’t have to resort to a cheap cable holder for a soundbar that cost over £1k!

Coming to the forum, I immediately found another thread with multiple customers confirming the same. That dates back to 2020, and it seems nothing has been done to fix this obvious product fault. That thread is annoyingly locked, so it’s not possible to follow up there.

Sonos Arc Loose HDMI Connection

Are others still finding this to be an issue, and is there any value in seeking a replacement or will this just be a fault in all of them?

I bought my Arc and sub unit in December 2022 and have exactly the same problem. As I needed to conceal the hdmi cable in the wall and would not be easy to replace I future proofed myself by purchasing the most expensive Sondstrom hdmi lead Curry’s had in stock at the time.
However the connection between the cable and the hdmi socket seems loose. As a result, any slight movement of the ARC, hdmi cable or the sound bar table it sits on results in a total loss of sound via the Sonos speakers and my new LG tv resets back to the tv speakers. This is most annoying and has taken me up to an hour of multiple attempts of disconnecting and reconnecting or moving the hdmi lead ever so slightly before it finally reconnects. This has left me with a real bad aftertaste about the Sonos, and instead of being a proud owner who is keen to show its qualities off I now never know whether it’s going to work when I turn on the new tv. Would be interested to know if this is a common Sonos problem or is it down to my Sondstrom cable.

Stanley_4

Grand Maestro

I suggested trying the Sonos cable because if it is loose you have proof that it is not YOUR cable that is bad but the socket. With that answer in hand an exchange for a new Arc with a working HDMI socket should be far easier.

Try the Sonos cable, if it doesn’t work call Sonos and get your Arc replaced.

K

kl07rph

Lyricist I

Just picked up the mic-less version (SL) from Costco (warehouse store here in the States), and I too am having problems keeping my HDMI secured on the Arc.

106rallye

And the Sonos cable?

J

Jeepman

Lyricist I

I have found that in most cases the loose connection is because Sonos recess the HDMI port too far. The HDMI cable is simply not go going in the port all the way. Trimming some of the HDMI rubber stop from the end of the cable fixes this issue.

T

twukAuthor

Enthusiast II

I have found that in most cases the loose connection is because Sonos recess the HDMI port too far. The HDMI cable is simply not go going in the port all the way. Trimming some of the HDMI rubber stop from the end of the cable fixes this issue.

Serious design flaw, shouldn't have to trim cables like that!

Airgetlam

I’ve certainly never needed to do that!

Bruce

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