Contributor I

Answered

Ace & Arc Swap - Volume Way Too Low

42 replies
4671 views

Hi All

After much frustration with the ‘buggy’ SONOS software on my iPad, I eventually got the Ace & Arc functionality working. While playing Dolby Atmos music tracks from Apple Music or Tidal, the max volume is too low to be useful. Movie soundtracks are louder but I would also like to be able to turn up the volume much more.

When the SWAP takes place the volume on the Arc is disabled and I have turned up the volume in the SONOS app to the max so not sure if If there is anything else I can do to increase it

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Majo133 et al

Apologies for the delay.

We are not currently tracking any volume issues with Ace. I recommend, therefore, that you get in touch with our technical support team who will go through some troubleshooting with you and document any difficulties they have with resolving this for you all - if there is indeed consistent, unwanted behaviour, a new ticket will be created for investigation.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

D

Dunhill421

Lyricist III

I agree, I may have over reacted. I think what boggles my mind is that this TV Audio Swap feature you would think would have been nailed down by now. This is a premium set of headphones from a company that has deep roots in home theatre. I have almost every product they make and typically i have always been impressed with ALL features of those products.

I have updated the firmware on the ACE’s today and i can definitely tell there is a difference, but it just wasn’t what i expected. i would say they better act fast on increasing the volume output with the TV Audio Swap feature because i can see a lot of people buying them for this, and being disappointed.

I just don’t get why they can’t figure this out. They have to know the volume output is just not there.

For example when i have the volume half way point, it’s like you could barely hear what’s being said.

When I connect the headphones to my TV using Bluetooth, the audio is far better and until they fix this feature I plan to use them this way.

I

Inabsentia

Contributor I

Same issue here. Have to crank headphone volume to 90-100% to produce reasonable levels with movie/tv content. Not the case for music streaming.

D

Don_C

Contributor I

ARC volume is so low. I received the Ace today and was hoping with my large head it would provide more room than the Apple headphones - no luck. If the low volume issue is not resolved I will return. I will also call Sonos. Normal non-ARC volume is excellent.

M

May94

Lyricist III

I wonder whether they have limited the volume in swap mode to try and preserve battery life due to the power hungry line of sight wifi the Ace use to connect to the Arc… would seem like a massive let down if so given its of one of the most anticipated Ace features!

D

Dunhill421

Lyricist III

Everyone please please pick up the phone and call Sonos. They are aware of this issue, I have spoken to the team about this and they promised an update would fix this. However the latest update only made a small change in the volume.
the only way they will fix this is if people call in and complain.

A

ataylor

Contributor I

Can confirm that certain apps through my LG CX eArc connection are far more quiet than others when using the TV swap feature. The LG Apple Music app natively delivers Atmos to the Arc system so I was excited to try it, but it is far quieter than YouTube or Spotify, regardless of stereo or Atmos content being played.

Also I swear I'm hearing occasional popping and static, but it may just be me being overly critical.

D

Dunhill421

Lyricist III

Also I swear I'm hearing occasional popping and static, but it may just be me being overly critical.

You are not being overly critical, I have experienced the crackling and popping also.

Please contact SONOS and tell them your experience.

J

Jackie Daytona

Lyricist I

For me, Arc-swap volume is unusably low with some sources. For example, Dune on the Max app comes through as 5.1 MAT and it’s about 60% as loud as I’d like it to be at max. If I switch the Ace to connect to the TV via bluetooth, the volume is much higher, but that defeats the purpose of this feature we are paying a premium for.

Hopefully it’s a bug that can get resolved via software, rather than a compromise they had to make to preserve battery, supposing the theory that Arc-swap consumes battery more quickly than bluetooth.