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alastc
Contributor I
June 11, 2020
Answered

Where is the IR repeater on the Arc?

Just got the Arc, loving it, but wondering if I need to change the physical setup as it does block the TVs IR receiver. 

In the app I have enabled the IR repeater, but it doesn't seem to work.

The TV receiver is on the far left, where is the IR repeater on the arc? Is there anything I can try?

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    June 18, 2020

    Hi everyone, there are IR repeaters on both sides of the area where the cables are plugged in on the middle (called the cable cove), designed to broadcast the signal out to both sides of the bar from the back. As long as the IR receiver of the TV isn’t hanging over the back of the bar, it should be able to see the signals.

    If you’re having trouble, maybe you need to just pull the Arc forward a bit. But if that’s still not working, you may want to give our support team a call to investigate further.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    41 replies

    topilouf1
    Contributor I
    June 13, 2020

    Same question here, I've a Harmony hub inside my TV stand, IR repeter on. I see the led on the ARC but commands are not received by the TV.

    The IR sensor IS although on the left side of the TV (,Panasonic GZ1000)

      ShadowMoses
      Lyricist II
      June 16, 2020

      I’m having the exact same issue as OP. Arc is setup, IR repeater is enabled in the S2 app, but the only TV controls that process are volume up/down. The remainder are not passed through by the Arc to the IR input on the TV (which the Arc blocks). 

        Keif
        Lyricist I
        June 17, 2020

        I was hoping my input button on my Panasonic remote would pass through somehow. Is it supposed to go via ARC?

        Timberland1
        Lyricist I
        June 18, 2020

        I'm having the same issue. Had to boost up the TV to get the TV remote to work

          craigski
          Local Superstar
          June 18, 2020

          Does the Arc have an IR repeater?

           

            TheHeadlessPoster
            Enthusiast I
            June 18, 2020

            I’m also wondering where on the Arc the IR Repeater is actually located. I have 2 Arc’s - 1 connected to a GZ1000 and 1 connected to a LGC9 - and like you guys I have to aim up over the Arc for anything other than volume to work. And yes it’s toggled on in the app for both of them.

              Ravica3
              Chromatic Producer I
              June 18, 2020

              Looks like we're all having this issue. My IR repeater doesn't appear to be working and my Sony Bravia IR receiver is in the middle. 

              The volume up and down works but that's passed through the ARC port.  (I really think they should have given this speaker a different name)

               

                Selectron
                Lyricist III
                June 18, 2020

                Same issue with me. Love the ARC, but IR repeater doesn't work. Also wish they supported the sound setup the same way they do with IPhone. Will probably borrow someone's at some point to calibrate to my room. Was also hoping it could stream Atmos audio from Tidal without going through TV but no luck. Will be upgrading my tv, so no big deal, but something I didn't know about.

                Ryan S
                Ryan SAnswer
                Retired Sonos Staff
                June 18, 2020

                Hi everyone, there are IR repeaters on both sides of the area where the cables are plugged in on the middle (called the cable cove), designed to broadcast the signal out to both sides of the bar from the back. As long as the IR receiver of the TV isn’t hanging over the back of the bar, it should be able to see the signals.

                If you’re having trouble, maybe you need to just pull the Arc forward a bit. But if that’s still not working, you may want to give our support team a call to investigate further.

                Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
                  Selectron
                  Lyricist III
                  June 19, 2020

                  Okay, so I was able to get mine to work. The IR repeaters are on both sides like what Ryan S. said. I had to pull the sounbar forward another inch or so and it is working now. The IR repeaters fire upwards instead of backwards, so the light can't hit the TV if it is too close.

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