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alastc
Contributor I
June 11, 2020
Answered

Where is the IR repeater on the Arc?

Just got the Arc, loving it, but wondering if I need to change the physical setup as it does block the TVs IR receiver. 

In the app I have enabled the IR repeater, but it doesn't seem to work.

The TV receiver is on the far left, where is the IR repeater on the arc? Is there anything I can try?

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    June 18, 2020

    Hi everyone, there are IR repeaters on both sides of the area where the cables are plugged in on the middle (called the cable cove), designed to broadcast the signal out to both sides of the bar from the back. As long as the IR receiver of the TV isn’t hanging over the back of the bar, it should be able to see the signals.

    If you’re having trouble, maybe you need to just pull the Arc forward a bit. But if that’s still not working, you may want to give our support team a call to investigate further.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    Selectron
    Lyricist III
    June 19, 2020

    Scratch that. IR repeaters don't  work. You can check by looking through your cell phone camera as you press buttons on the remote. Cameras pick up IR light and the Src is not transmitting anything through the repeaters on the back. Hopefully an issue that can be fixed by a software update

      Ravica3
      Chromatic Producer I
      June 19, 2020

      Hi everyone, there are IR repeaters on both sides of the area where the cables are plugged in on the middle (called the cable cove), designed to broadcast the signal out to both sides of the bar from the back. As long as the IR receiver of the TV isn’t hanging over the back of the bar, it should be able to see the signals.

      If you’re having trouble, maybe you need to just pull the Arc forward a bit. But if that’s still not working, you may want to give our support team a call to investigate further.

      @Ryan S  I contacted support via chat earlier today., Before I even get into that I have a question. What are the purpose of the IR Repeaters. I know it sounds like a ridiculously silly question but I promise I am asking for a reason.

      Do they only repeat the IR commands for volume or pretty much all IR commands.  I figure they should just send what they receive.

      Ravica3
      Chromatic Producer I
      June 19, 2020

      Scratch that. IR repeaters don't  work. You can check by looking through your cell phone camera as you press buttons on the remote. Cameras pick up IR light and the Src is not transmitting anything through the repeaters on the back. Hopefully an issue that can be fixed by a software update

      This is what I've been leaning to as well.  I will wait on @Ryan S first before I commit to that statement.

      craigski
      Local Superstar
      June 19, 2020

      Scratch that. IR repeaters don't  work. You can check by looking through your cell phone camera as you press buttons on the remote. 

      Some smartphone cameras have IR filters, test the camera first with remote. eg my iPhone main (rear) camera doesn’t see IR but front face camera does see IR from remote.

        Ravica3
        Chromatic Producer I
        June 19, 2020

        Using the suggestions and info in this thread I think I have located the repeaters.

        As already stated they are not visible to the naked eye but can be seen by a smart phone camera.  

        Surprisingly they stay illuminated all the time it appears.

         

         

        I do not know if that's normal. You would think they would just send a burst of light like a typical remote control.

        I also wonder with them being so recessed like that could that interfere with communication to the TV. 

          Ryan S
          Ryan S
          Retired Sonos Staff
          June 19, 2020

          The IR repeater will broadcast any IR commend the receiver sees, it doesn’t apply just to volume commands. And yes, the IR lights will be on all the time, they flash when sending commands.

          Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            Ravica3
            Chromatic Producer I
            June 19, 2020

            Thank for clearing that up @Ryan S .  As I mentioned earlier in this thread I contacted Sonos support about this issue. After a rather drawn out chat session the support rep tried to convince me this was not the case.  As nicely as I could informed that he was incorrect.  Really kind of sore about that. I'll send you message directly on that.  I saved the transcript of the chat too. 

            I'm going to test to see if the repeaters are flashing when using my remote after work today.

            Thanks again Ryan. 

            Selectron
            Lyricist III
            June 19, 2020

            I tried mine earlier and they definitely aren't flashing like they should when they get a signal from the remote.

            Selectron
            Lyricist III
            June 20, 2020

            maybe an issue with the S2 app?

            TheHeadlessPoster
            Enthusiast I
            June 22, 2020

            So has anyone got this working yet after moving the Arc forward more, as suggested by @Ryan S?

            I moved my Arc so that it is around 20cm in front of my GZ1000 (it was already 15cm in front) and still nothing is being recognised, other than volume of course.

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